PhD in Communication Sciences by the University of Beira Interior (UBI, Covilhã, Portugal), approved with distinction. Researcher at the LabCom - Communication and Arts research unit (UBI). Her research focuses on risk and crisis communication in the government context. She developed a model to verify the quality of information issued about forest fires. She is an Invited Professor at the University of Beira Interior (UBI), University of Coimbra (UC) and at University Europeia (UE), both in Portugal. Vice-chair of the Risk and Crisis Communication Section at ECREA. Coleader of the Working Group 4 "Disseminating Knowledge of Best Practices in Europe" at the AlertHub: Warning Communication Knowledge Network, a project fundend by COST Action Project. She has a master's degree in Strategic Communication: Advertising and Public Relations from UBI and a bachelor's degree in Social Communication, specialising in Public Relations, from the University Federal of Rio Grande do Sul (UFRGS, Porto Alegre, Brazil). She has a postgraduate degree in Organizational Communication from the University Methodist of São Paulo (UMESP, São Bernardo do Campo, Brazil). Among other activities related to government communication, she has worked as public relations, communication officer and press officer for the Federal Government of Brazil (2005-2011), in the Ministries of Education, Justice and Sport, and for the Digital Office of the Governor of the State of Rio Grande do Sul (RS) (2011-2012). At the RS Department of Tourism (2012-2014), she coordinated the Tourism Working Group for the 2014 FIFA World Cup. She also worked as a communications consultant for the United Nations Educational, Scientific and Cultural Organisation (UNESCO) and the Organisation of Ibero-American States (OEI).