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João Reis is a Professor of Service Science, Operations Management, and Supply Chain Management. He obtained his doctorate degrees in Industrial Engineering and Political Science from the University of Aveiro and Military Sciences from the Military University Institute (Portugal). In recent years, he has conducted scientific research in Digital Transformation, Artificial Intelligence, and Service Robots. He is a research fellow at the Research Unit on Governance, Competitiveness, and Public Policy (GOVCOPP) and the Research Centre for Asset Management and Systems Engineering (RCM2+). In addition to the roles above, he also serves as a faculty member at the Portuguese Military Academy, where he conducts scholarly research in Political-Military Affairs, specifically focusing on Gender Studies, Defense Industry, and Common Security and Defence Policy (CSDP).
Identification

Personal identification

Full name
João Carlos Gonçalves dos Reis

Citation names

  • Reis, João

Author identifiers

Ciência ID
4A1F-8ACA-192B
ORCID iD
0000-0002-8504-0065
Google Scholar ID
https://scholar.google.com/citations?user=gCkL6jUAAAAJ&hl=en
Researcher Id
L-6686-2017
Scopus Author Id
57204698523

Email addresses

  • reis.joao@ua.pt (Professional)
  • joao.reis@ulusofona.pt (Professional)

Addresses

  • Departamento de Economia, Gestão, Engenharia Industrial e Turismo, Universidade de Aveiro, Campus Universitário de Santiago, 3810-193, Aveiro, Aveiro, Portugal (Professional)
  • Universidade Lusófona, Campo Grande, 376, 1749-024 , Lisboa, Lisboa, Portugal (Professional)

Websites

Knowledge fields

  • Engineering and Technology

Languages

Language Speaking Reading Writing Listening Peer-review
English Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
Portuguese Proficiency (C2) Proficiency (C2) Proficiency (C2) Proficiency (C2) Proficiency (C2)
Education
Degree Classification
2020 - 2023
Concluded
Ciências Militares (Doutoramento)
Instituto Universitário Militar, Portugal
"Development of na N-helix Innovation Model for the Portuguese Defense Industry" (THESIS/DISSERTATION)
Aprovado com Distinção
2023
Concluded
Ciência Política (Doutoramento)
Universidade de Aveiro, Portugal
"Da investigação em inteligência artificial à e-democracia: contribuições para a governação política e modernização do Estado" (THESIS/DISSERTATION)
Aprovado
2017
Concluded
Ciências Militares (Mestrado)
Major in Especialidade: Infantaria
Academia Militar, Portugal
"O uso das operações especiais portuguesas como instrumento de política externa: O estudo de caso do Afeganistão (2015)" (THESIS/DISSERTATION)
2015
Concluded
Gestão (Licenciatura)
Major in Finanças Empresariais
Universidade Aberta, Portugal
13
2015
Concluded
Operações Militares (subárea Logística Militar) e Técnicas e Tecnologias Militares (Título de especialista)
Academia Militar, Portugal
2013
Concluded
Engenharia e Gestão Industrial (Doutoramento)
Universidade de Aveiro, Portugal
"Omni-channel services in the banking industry: qualitative multi-method research" (THESIS/DISSERTATION)
Aprovado
2011
Concluded
Gestão (Mestrado)
Universidade Católica Portuguesa, Portugal
2005
Concluded
Ciências Militares (Licenciatura)
Major in Infantaria
Academia Militar, Portugal
13
Affiliation

Science

Category
Host institution
Employer
2023/06/01 - Current Researcher (Research) Universidade Lusófona, Portugal
RCM2+ Centro de Investigação em Gestão de Ativos e Engenharia de Sistemas, Portugal

Teaching in Higher Education

Category
Host institution
Employer
2020 - Current Assistant Professor (University Teacher) Universidade Lusófona, Portugal
2018 - Current Invited Adjunct Teacher (Polytechnic Teacher) Instituto Superior de Gestão e Administração de Santarém, Portugal
2015 - 2023 Assistant Professor (University Teacher) Academia Militar, Portugal
2019/02 - 2020 Invited Assistant Professor (University Teacher) Universidade de Aveiro, Portugal

Others

Category
Host institution
Employer
2005/09/01 - 2023 Oficial Superior - Major (OF3) Estado-Maior-General das Forças Armadas, Portugal
Academia Militar - Campus da Amadora, Portugal
Projects

Contract

Designation Funders
2020 - 2023 Military Gender Studies Erasmus Plus
2020 - 2022 O´Bias Overcomming Gender Bias in Career Opportunities Erasmus Plus
Outputs

Publications

Book
  1. Paulo Machado; Sofia Menezes; Reis, João; Ana Romão; Ramona-Elena Herman; Stefania Bumbuc; Isabela-Anda Dragomir; et al. Military Gender Studies (MGS) Army Handbook. Porto: 5 Livros. 2023.
    Published
  2. João Carlos Gonçalves dos Reis. Industrial Engineering and Operations Management. Springer International Publishing. 2022.
    10.1007/978-3-031-14763-0
  3. João Carlos Gonçalves dos Reis. NATO Mission Iraq-Advisor Handbook. 2022.
  4. Antônio Márcio Tavares Thomé; Rafael Garcia Barbastefano; Luiz Felipe Scavarda; João Carlos Gonçalves dos Reis; Marlene Paula Castro Amorim. Industrial Engineering and Operations Management. Springer International Publishing. 2021.
    10.1007/978-3-030-78570-3
  5. Reis, João. Industrial Engineering and Operations Management. Springer International Publishing. 2020.
    10.1007/978-3-030-56920-4
  6. João Reis; Sandra Pinelas; Nuno Melão. Industrial Engineering and Operations Management I. Springer International Publishing. 2019.
    10.1007/978-3-030-14969-7
  7. João Reis; Sandra Pinelas; Nuno Melão. Industrial Engineering and Operations Management II. Springer International Publishing. 2019.
    10.1007/978-3-030-14973-4
  8. Reis, J.; Amorim, M.; Melão, N.. New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?. 2017.
    10.1007/978-3-319-56925-3_5
  9. Reis, J.; Amorim, M.; Melão, N.. Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations. 2015.
    10.1007/978-3-319-14980-6_23
Book chapter
  1. João Reis; Joana Costa; Pedro Marques; Francisco Silva Pinto; Ricardo J. G. Mateus. "Sustainable Transport: A Systematic Literature Review". 2024.
    10.1007/978-3-031-38241-3_98
  2. Ricardo J. G. Mateus; Francisco Silva Pinto; Judith Fauth; Miguel Azenha; José Granja; Ricardo Veludo; Bruno Muniz; João Reis; Pedro Marques. "Improving Regulations for Automated Design Checking Through Decision Analysis Good Practices: A Conceptual Application to the Construction Sector". 2024.
    10.1007/978-3-031-38241-3_19
  3. Marisa Lopes; João Reis; Nuno Melão; Joana Costa. "Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry". 2023.
    10.1007/978-3-031-12914-8_29
  4. Bárbara Ferreira; João Reis. "Artificial Intelligence in Supply Chain Management: A Systematic Literature Review and Guidelines for Future Research". 2023.
    10.1007/978-3-031-47058-5_27
  5. Adriane Cavalieri; João Reis; Marlene Amorim. "Socioenvironmental Effectiveness of IoT: Structure and Elements of a Proposal Assessment Tool". 2023.
    10.1007/978-3-031-47058-5_12
  6. Marta Nowakowska; Kornel Kantoch; João Reis; Aneta Kazanecka. "Chosen Aspects of Cultural Awareness Training in the Military. Case Study of Polish Troops’ Training in the years 2003–2020". 2022.
    10.1007/978-981-16-4884-7_27
  7. RIVERA, RMF; Marlene Amorim; João Carlos Gonçalves dos Reis. "Technological Disruption in Grocery Retail: An Overview of the Last Decade (2012–2021)". 313-331. Springer International Publishing, 2022.
    10.1007/978-3-031-14763-0_25
  8. Henrricco Nieves Pujol Tucci; Geraldo Cardoso de Oliveira Neto; Flavio Luiz Rodrigues; Marlene Amorim; João Reis. "Cleaner Production with Economic and Environmental Assessment: A Case Study in an Aeronautical Workshop". 2021.
    10.1007/978-3-030-78570-3_30
  9. Adriane Cavalieri; Marlene Amorim; João Reis. "Eco-Innovation and Digital Transformation Relationship: Circular Economy as a Focal Point". 2021.
    10.1007/978-3-030-78570-3_4
  10. Roberto Rivera; Marlene Amorim; João Reis. "Public Transport Systems and its Impact on Sustainable Smart Cities: A Systematic Review". 2021.
    10.1007/978-3-030-78570-3_3
  11. Joana Costa; Pedro Freire; João Reis. "Open Innovation and User-Community as Enhancers of Sustainable Innovation Ecosystems". 2021.
    10.1007/978-3-030-78570-3_5
  12. Reis, João. "Service Robots in the Hospitality Industry: An Exploratory Literature Review". 2020.
    10.1007/978-3-030-38724-2_13
  13. Reis, João. "Digitalization: A Literature Review and Research Agenda". 2020.
    10.1007/978-3-030-43616-2_47
  14. Reis, João; João Reis; Paula Espírito Santo; Nuno Melão. "Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review". 2020.
    10.1007/978-3-030-45688-7_23
  15. Aneta Kazanecka; Wojciech Kazanecki; Joao Reis; Marta Nowakowska. "Geopolitical Perspective on the Sea: Key Highlights from the Past and for the Future". 497-506. Springer Singapore, 2020.
    10.1007/978-981-15-4875-8_43
  16. Marta Nowakowska; João Reis; Aneta Kazanecka. "Cultural Awareness for Civilian-Military Cooperation in Sub-Saharan Africa". 293-303. Springer Singapore, 2020.
    10.1007/978-981-15-4875-8_26
Conference paper
  1. Marlene Amorim; Mário Rodrigues; João Reis; Yuval Cohen. "EXPLORING THE IMPORTANCE OF ADDRESSING E-PROFESSIONALISM COMPETENCIES IN THE EDUCATION OF YOUNG PROFESSIONALS". 2021.
    10.21125/iceri.2021.1700
  2. Thomé, A.M.T.; Barbastefano, R.G.; Scavarda, L.F.; Dos Reis, J.C.G.; Amorim, M.P.C.. "Preface". 2021.
  3. Thomé, A.M.T.; Barbastefano, R.G.; Scavarda, L.F.; Dos Reis, J.C.G.; Amorim, M.P.C.. "Preface". 2020.
  4. Reis, J.; Pinelas, S.; Melão, N.. "Preface". 2019.
  5. Reis, J.; Pinelas, S.; Melão, N.. "Preface". 2019.
  6. Joao Reis; Marlene Amorim; Nuno Melao. "Omni-channel service operations: Building technology-based business networks". 2017.
    10.1109/soli.2017.8120977
Journal article
  1. Adriane Cavalieri; João Reis; Marlene Amorim. "Socioenvironmental assessment and application process for IOT: A comprehensive approach". Journal of Cleaner Production (2024): https://doi.org/10.1016/j.jclepro.2023.140348.
    10.1016/j.jclepro.2023.140348
  2. João Reis. "Exploring Applications and Practical Examples by Streamlining Material Requirements Planning (MRP) with Python". Logistics (2023): https://doi.org/10.3390/logistics7040091.
    10.3390/logistics7040091
  3. Bárbara Ferreira; João Carlos Gonçalves dos Reis. "A Systematic Literature Review on the Application of Automation in Logistics". Logistics (2023): https://www.mdpi.com/2305-6290/7/4/80.
    10.3390/logistics7040080
  4. Luís Malheiro; Fernando Bessa; João Reis. "Exploring Gender Perspectives Among Gendarmerie and Army Cadets at the Portuguese Military Academy: A Comprehensive Analysis". Sexuality & Culture (2023): https://doi.org/10.1007/s12119-023-10137-4.
    10.1007/s12119-023-10137-4
  5. Luís Malheiro; Fernando Bessa; João Reis; Luís Saraiva; Sofia Menezes; Paulo Machado; Paulo Gomes; Diogo Silva. "The implementation of the Women, Peace and Security (WPS) agenda in the European Gendarmerie Forces". International Journal of Police Science & Management (2023): https://doi.org/10.1177/14613557231199329.
    10.1177/14613557231199329
  6. P. Carmona Marques; Joao Reis; Ricardo Santos. "Artificial Intelligence and disruptive technologies in Service Systems: a bibliometric analysis". International Journal of Innovation and Technology Management (2023): http://dx.doi.org/10.1142/s0219877023300033.
    10.1142/s0219877023300033
  7. Joana Costa; Inês Amorim; João Reis; Nuno Melão. "User communities: from nice-to-have to must-have". Journal of Innovation and Entrepreneurship (2023): https://doi.org/10.1186/s13731-023-00292-1.
    10.1186/s13731-023-00292-1
  8. Alexandre Martins; Inácio Fonseca; José Torres Farinha; João Reis; António J. Marques Cardoso. "Online Monitoring of Sensor Calibration Status to Support Condition-Based Maintenance". Sensors (2023): https://doi.org/10.3390/s23052402.
    10.3390/s23052402
  9. João Carlos Gonçalves dos Reis; Nuno Melão. "Digital transformation: A meta-review and guidelines for future research". Heliyon (2023): e12834-e12834. http://dx.doi.org/10.1016/j.heliyon.2023.e12834.
    10.1016/j.heliyon.2023.e12834
  10. Yuval Cohen; Marlene Amorim; João Carlos Gonçalves dos Reis. "Artificial Intelligence Trends and Applications in Service Systems". Applied Sciences 12 24 (2022): 13032-13032. http://dx.doi.org/10.3390/app122413032.
    10.3390/app122413032
  11. João Carlos Gonçalves dos Reis; David Pascoal Rosado; Diogo Freitas Ribeiro; Nuno Melão. "Quintuple Helix Innovation Model for the European Union Defense Industry—An Empirical Research". Sustainability 14 24 (2022): 16499-16499. http://dx.doi.org/10.3390/su142416499.
    10.3390/su142416499
  12. João Carlos Gonçalves dos Reis; David Pascoal Rosado; Yuval Cohen; César Pousa; Adriane Cavalieri. "Green Defense Industries in the European Union: The Case of the Battle Dress Uniform for Circular Economy". Sustainability (2022): https://www.mdpi.com/2071-1050/14/20/13018.
    https://doi.org/10.3390/su142013018
  13. João Carlos Gonçalves dos Reis; Pedro Alexandre Marques; P. Carmona Marques. "Where Are Smart Cities Heading? A Meta-Review and Guidelines for Future Research". Applied Sciences (2022): https://www.mdpi.com/2076-3417/12/16/8328.
    10.3390/app12168328
  14. Adriane Monteiro Cavalieri Barbosa; João Carlos Gonçalves dos Reis; Marlene Amorim. "A Conceptual Model Proposal to Assess the Effectiveness of IoT in Sustainability Orientation in Manufacturing Industry: An Environmental and Social Focus". Applied Sciences (2022): https://www.mdpi.com/2076-3417/12/11/5661.
    10.3390/app12115661
  15. Pedro Alexandre Marques; Diana Jorge; João Carlos Gonçalves dos Reis. "Using Lean to Improve Operational Performance in a Retail Store and E-Commerce Service: A Portuguese Case Study". Sustainability (2022): https://www.mdpi.com/2071-1050/14/10/5913.
    10.3390/su14105913
  16. Jorge Tello-Gamarra; Diogo Marcelino Teixeira; ANDRÉ ANDRADE LONGARAY; João Carlos Gonçalves dos Reis; Martin Hernani-Merino. "Fintechs and Institutions: A Systematic Literature Review and Future Research Agenda". Journal of Theoretical and Applied Electronic Commerce Research (2022): https://www.mdpi.com/0718-1876/17/2/38.
    10.3390/jtaer17020038
  17. Luís Malheiro; Sofia Menezes; Reis, João; Paulo Machado; Ana Romão; Fernando Bessa. "A Igualdade de Género na União Europeia: a implementação da agenda mulheres, paz e segurança". RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação Iberian Journal of Information Systems and Technologies 49 4 (2022): 28-50.
    Published
  18. Bruno Lopes Martinho; João Carlos Gonçalves dos Reis. "United Nations (UN) Disaster Risk Reduction Framework: Case Study of the Portuguese Army on UN Challenges in the Context of Sustainable Risk Mitigation". Sustainability (2022): https://www.mdpi.com/2071-1050/14/3/1834.
    10.3390/su14031834
  19. João Reis; Nuno Melão; Joana Costa; Bohuslav Pernica. "Defence industries and open innovation: ways to increase military capabilities of the Portuguese ground forces". Defence Studies (2022): 1-24. https://doi.org/10.1080/14702436.2022.2033117.
    10.1080/14702436.2022.2033117
  20. Malheiro, L.; Menezes, S.; Reis, J.; Machado, P.; Romão, A.; Bessa, F.. "Gender Equality in the European Union: the implementation of the women, peace, and security agenda,A Igualdade de Género na União Europeia: a implementação da agenda mulheres, paz e segurança". RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao 2022 E49 (2022): 28-50. http://www.scopus.com/inward/record.url?eid=2-s2.0-85136307328&partnerID=MN8TOARS.
  21. Joana Costa; Diana Cancela; João Reis. "Neverland or Tomorrowland? Addressing (In)compatibility among the SDG Pillars in Europe". International Journal of Environmental Research and Public Health (2021): https://doi.org/10.3390/ijerph182211858.
    10.3390/ijerph182211858
  22. João Carlos Gonçalves dos Reis. "Civil-Military Cooperation: Integrated Logistics in Response to the COVID-19 Crisis". Logistics (2021): https://www.mdpi.com/2305-6290/5/4/79.
    10.3390/logistics5040079
  23. Alexandre Martins; Inácio Fonseca; José Torres Farinha; João Carlos Gonçalves dos Reis; Cardoso, A. J. M.. "Maintenance Prediction through Sensing Using Hidden Markov Models—A Case Study". Applied Sciences (2021): https://www.mdpi.com/2076-3417/11/16/7685.
    10.3390/app11167685
  24. Sérgio Abílio Sabonete; Helga Santa Comba Lopes; David Pascoal Rosado; João Carlos Gonçalves dos Reis. "Quality of Work Life According to Walton’s Model: Case Study of the Higher Institute of Defense Studies of Mozambique". Social Sciences 10 7 (2021): 244-244. https://doi.org/10.3390/socsci10070244.
    10.3390/socsci10070244
  25. João Carlos Gonçalves dos Reis; Yuval Cohen; Nuno Melão; Joana Costa; Diana Jorge. "High-Tech Defense Industries: Developing Autonomous Intelligent Systems". Applied Sciences (2021): https://www.mdpi.com/2076-3417/11/11/4920.
    10.3390/app11114920
  26. Jorge Fernandes; João Carlos Gonçalves dos Reis; Nuno Melão; Leonor Teixeira; Marlene Amorim. "The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry". Applied Sciences (2021): https://www.mdpi.com/2076-3417/11/8/3438.
    10.3390/app11083438
  27. João Carlos Gonçalves dos Reis; Marlene Amorim; Nuno Melão; Yuval Cohen; Joana Costa. "Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces". Information (2021): https://www.mdpi.com/2078-2489/12/3/122.
    10.3390/info12030122
  28. Joana Costa; Ana Rita Neves; João Carlos Gonçalves dos Reis. "Two Sides of the Same Coin. University-Industry Collaboration and Open Innovation as Enhancers of Firm Performance". Sustainability (2021): https://www.mdpi.com/2071-1050/13/7/3866.
    10.3390/su13073866
  29. Adriane Cavalieri; João Carlos Gonçalves dos Reis; Marlene Amorim. "Circular Economy and Internet of Things: Mapping Science of Case Studies in Manufacturing Industry". Sustainability (2021): https://www.mdpi.com/2071-1050/13/6/3299.
    10.3390/su13063299
  30. João Carlos Gonçalves dos Reis. "Politics, Power, and Influence: Defense Industries in the Post-Cold War". Social Sciences 10 1 (2021): 10-10. https://doi.org/10.3390/socsci10010010.
    10.3390/socsci10010010
  31. João Reis; Paula Espírito Santo; Nuno Melão. "Influence of artificial intelligence on public employment and its impact on politics: a systematic literature review". Brazilian Journal of Operations & Production Management 18 3 (2021): https://doi.org/10.14488%2Fbjopm.2021.010.
    10.14488/bjopm.2021.010
  32. Nuno Melão; João Reis. "Social networks in personnel selection: profile features analyzed and issues faced by hiring professionals". Procedia Computer Science 181 (2021): 42-50. https://doi.org/10.1016%2Fj.procs.2021.01.097.
    10.1016/j.procs.2021.01.097
  33. Antonio Márcio Tavares Thomé; Rafael Barbastefano; João Carlos Gonçalves dos Reis; Luiz Felipe Scavarda; Francisco Gaudêncio Mendonça Freires. "Industrial Engineering and Operations Management a view from IJCIEOM 2020-2021". Brazilian Journal of Operations & Production Management 18 3 (2021): e20211221-e20211221. https://doi.org/10.14488%2Fbjopm.2021.033.
    10.14488/bjopm.2021.033
  34. Ana Rita Neves; Joana Costa; João Reis. "Using a Systematic Literature Review to Build a Framework for University-Industry Linkages using Open Innovation". Procedia Computer Science 181 (2021): 23-33. https://doi.org/10.1016%2Fj.procs.2021.01.095.
    10.1016/j.procs.2021.01.095
  35. Reis, J.. "Democracy and the challenges of globalisation: a theoretical framework". Sri Lanka Journal of Social Sciences 42 2 (2021): 123-132. http://www.scopus.com/inward/record.url?eid=2-s2.0-85133957429&partnerID=MN8TOARS.
    10.4038/sljss.v44i2.7985
  36. Reis, J.; Melão, N.. "The path to digital transformation: Overcoming prejudice in the digital era with service operations". International Journal of Services and Operations Management 39 1 (2021): 81-97. http://www.scopus.com/inward/record.url?eid=2-s2.0-85106703556&partnerID=MN8TOARS.
    10.1504/IJSOM.2021.115188
  37. Santos, R.; Reis, J.; Kazanecka, A.; Nowakowska, M.. "Exploratory Theoretical Model for the Implementation of Electric Vehicles: The Case Study of the Portuguese Army,Desenvolvimento de um Modelo Teórico–Conceptual para Implementação de Veículos Elétricos: Estudo de Caso do Exército Português". RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao 2021 E43 (2021): 1-14. http://www.scopus.com/inward/record.url?eid=2-s2.0-85124386880&partnerID=MN8TOARS.
  38. João Reis; Paula Santo; Nuno Melão. "Artificial Intelligence Research and Its Contributions to the European Union’s Political Governance: Comparative Study between Member States". Social Sciences (2020): https://doi.org/10.3390/socsci9110207.
    10.3390/socsci9110207
  39. João Reis; Nuno Melão; Juliana Salvadorinho; Bárbara Soares; Ana Rosete. "Service robots in the hospitality industry: The case of Henn-na hotel, Japan". Technology in Society 63 (2020): 101423-101423. https://doi.org/10.1016/j.techsoc.2020.101423.
    10.1016/j.techsoc.2020.101423
  40. João Reis; Paula Santo; Nuno Melão. "Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal". Sustainability 12 17 (2020): 6708-6708. https://doi.org/10.3390%2Fsu12176708.
    10.3390/su12176708
  41. Reis, João. "Selecting talent using social networks: A mixed-methods study". Heliyon (2020): http://dx.doi.org/10.1016/j.heliyon.2020.e03723.
    10.1016/j.heliyon.2020.e03723
  42. Reis, João. "Sustainable economies: Using a macro-economic model to predict how the default rate is affected under economic stress scenarios". Sustainable Futures (2020): http://dx.doi.org/10.1016/j.sftr.2020.100011.
    10.1016/j.sftr.2020.100011
  43. Reis, João. "The path to digital transformation: overcoming prejudice in the digital era with service operations". International Journal of Services and Operations Management (2020): http://dx.doi.org/10.1504/ijsom.2020.10023943.
    10.1504/ijsom.2020.10023943
  44. Reis, J.C.G.. "Counterintelligence in Afghanistan: Preliminary credibility assessment screening system". Advances in Military Technology 15 1 (2020): 43-53. http://www.scopus.com/inward/record.url?eid=2-s2.0-85090711825&partnerID=MN8TOARS.
    10.3849/aimt.01343
  45. Reis, João. "Gender Inequalities in the Military Service: A Systematic Literature Review". Sexuality & Culture (2019): http://dx.doi.org/10.1007/s12119-019-09662-y.
    10.1007/s12119-019-09662-y
  46. Marlene Amorim; Yuval Cohen; João Reis; Mário Rodrigues. "Exploring Opportunities for Artificial Emotional Intelligence in Service Production Systems". IFAC-PapersOnLine 52 13 (2019): 1145-1149. https://doi.org/10.1016%2Fj.ifacol.2019.11.350.
    10.1016/j.ifacol.2019.11.350
  47. Joao Reis. "Implementing electric vehicles in public services: a case study research". International Journal of Electric and Hybrid Vehicles 11 3 (2019): 205-205. https://doi.org/10.1504%2Fijehv.2019.101297.
    10.1504/ijehv.2019.101297
  48. João Reis; Vasco Ribeiro Santos; Marlene Amorim; Nuno Melão. "Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges". Journal of Reviews on Global Economics 8 (2019): 1654-1661. https://doi.org/10.6000%2F1929-7092.2019.08.149.
    10.6000/1929-7092.2019.08.149
  49. João Reis; Marlene Amorim; Nuno Melão; Reis, J.; Amorim, M.; Melão, N.. "Service failure and recovery in technology-based business networks". International Journal of Quality and Service Sciences (2018): https://doi.org/10.1108%2Fijqss-10-2017-0094.
    10.1108/ijqss-10-2017-0094
  50. João Reis; Marlene Amorim; Nuno Melão. "Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry". International Journal of Production Economics (2018): https://doi.org/10.1016%2Fj.ijpe.2018.07.001.
    10.1016/j.ijpe.2018.07.001
  51. João Carlos Gonçalves dos Reis. "Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight". (2018): https://publons.com/publon/17534464/.
    10.1007/978-3-030-00713-3_3
  52. Reis, Joao; Amorim, Marlene; Melao, Nuno. "Omni-channel Service Operations: Building Technology-based Business Networks". IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) (2017): https://publons.com/publon/1707121/.
    10.1109/SOLI.2017.8120977
  53. João Carlos Gonçalves dos Reis. "Desenho e controlo de serviços multicanal: Um estudo de caso de um banco português". Revista Portuguesa E Brasileira de Gestão (2012): https://publons.com/publon/1707120/.

Other

Other output
  1. Impacts of COVID-19 in Retail: A Case Study Research. 2021. Marisa Lopes; Joao Reis. https://doi.org/10.23919%2Fcisti52073.2021.9476594.
    10.23919/cisti52073.2021.9476594
  2. Technological Evolution in Grocery Retail: A Systematic Literature Review. 2021. Roberto Rivera; Marlene Amorim; Joao Reis. https://doi.org/10.23919%2Fcisti52073.2021.9476598.
    10.23919/cisti52073.2021.9476598
  3. The Influence of COVID-19 in Retail: A Systematic Literature Review. 2021. Marisa Lopes; João Reis. https://doi.org/10.1007%2F978-3-030-72651-5_17.
    10.1007/978-3-030-72651-5_17
  4. Robotic Services in Smart Cities: An Exploratory Literature Review. 2020. Roberto Rivera; Marlene Amorim; Joao Reis. https://doi.org/10.23919%2Fcisti49556.2020.9141099.
    10.23919/cisti49556.2020.9141099
  5. Using Social Networks in Personnel Selection: A Survey of Human Resource Professionals. 2020. Nuno Melao; Joao Reis. https://doi.org/10.23919%2Fcisti49556.2020.9140854.
    10.23919/cisti49556.2020.9140854
  6. Military Training Mission in Iraq: An Exploratory Case Study Research. 2020. João Reis; Bruno Reis; Marta Nowakowska; Aneta Kazanecka. https://doi.org/10.1007%2F978-981-15-4875-8_25.
    10.1007/978-981-15-4875-8_25
  7. Empirical Analysis of Call Center Load & Service Level for Shift Planning. 2020. Yuval Cohen; Joao Reis; Marlene Amorim. https://doi.org/10.1007%2F978-3-030-38724-2_6.
    10.1007/978-3-030-38724-2_6
  8. Artificial Intelligence Theory in Service Management. 2020. João Reis; Paula Espírito Santo; Nuno Melão. https://doi.org/10.1007%2F978-3-030-38724-2_10.
    10.1007/978-3-030-38724-2_10
  9. Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review. 2019. Joao Reis; Paula Espirito Santo; Nuno Melao. https://doi.org/10.23919%2Fcisti.2019.8760893.
    10.23919/cisti.2019.8760893
  10. The Obstacles Women Face in Gaining Access to Special Operations Forces. 2019. João Reis; Rafael Gonçalves; Sofia Menezes; Manuela Kaczynska. https://doi.org/10.1007%2F978-981-13-9155-2_23.
    10.1007/978-981-13-9155-2_23
  11. The Portuguese Special Operations Forces as Instrument of Foreign Policy: The Case Study of Afghanistan. 2019. João Reis; Sofia Menezes. https://doi.org/10.1007%2F978-981-13-9155-2_20.
    10.1007/978-981-13-9155-2_20
  12. Digital Transformation: A Literature Review and Guidelines for Future Research. 2018. João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos. https://doi.org/10.1007%2F978-3-319-77703-0_41.
    10.1007/978-3-319-77703-0_41
Distinctions

Award

2022 Investigação em Ciências Militares
Instituto Universitário Militar, Portugal
2021 Investigação em Ciências Militares
Instituto Universitário Militar, Portugal