EDUCATION & PROFESSIONAL EXPERIENCE Ph.D. Candidate (2018- current) https://cicant.ulusofona.pt/team/ Universidade Lusófona de Humanidades e Tecnologias Large-scale mixed-method analysis of conversations from communities of location-independent remote workers SAS (2012 – 2019) www.flysas.com Consumer Insight Analysts: areas of responsibility • B2C campaign analysis • Personalization of digital content • Trigger-based digital campaigns in Adobe Campaign • Customer surveys and loyalty researches SAS EuroBonus (2011 - 2012) www.flysas.com/eurobonus Key Account Manager • Responsible for SAS Amex Cobrand Partnership • Responsible for Points.com loyalty solutions • Business case and business development Nordnet AB (2007 -2011) www.nordnet.se Customer Relationships Manager: areas of responsibility • B2C Customer segmentation • Development of existing CRM tools • Analysis of business environment and trends in the field University of Stockholm www.sbs.su.se Department of Advertising and Public Relations (2003 – 2007) • Degree: Master of Social Science with a major in Business Administration • Thesis: Customer loyalty in the airline industry • Research assistant TXL AB (2000 - 2003) www.txl.se Project manager and system developer: areas of responsibility • Development of one of the first CMS in Sweden: TXL Survey Manager • TXL Intouch, CRM system development and installation • Skills manager – link between customers and developers Plekhanov Russian School of Economics Faculty of Business (1995-2000) • Degree: Master of Science with major in International Marketing • Thesis: Swedish economic model of social development LANGUAGES: Swedish and English fluently, Russian native DATA SKILLS: • Mac OS X, Windows XP • CRM systems: Million Handshakes, TXL Intouch, Superoffice, Adobe Campaign • Graphic design applications (Adobe: Illustrator, Photoshop, Indesign, Reader) • Web Analysis: Google Analytics, AdAction • Statistics: SSPS, Qlickview Professional • MySQL certified user