???global.info.a_carregar???
João Reis is an Assistant Professor of Services, Operations and Supply Chain Management. He received a Doctoral Diploma in Industrial Engineering from the University of Aveiro (Portugal-EU). In recent years, he has been conducting scientific research in the fields of Service Science, Industrial Engineering and Operations Management. He is a research fellow at the Research Center on Industrial Engineering, Management and Sustainability (EIGeS) and at the Research Unit on Governance, Competitiveness and Public Policy (GOVCOPP).
Identificação

Identificação pessoal

Nome completo
João Carlos Gonçalves dos Reis

Nomes de citação

  • Reis, João

Identificadores de autor

Ciência ID
4A1F-8ACA-192B
ORCID iD
0000-0002-8504-0065

Endereços de correio eletrónico

  • p40500@ulusofona.pt (Profissional)

Moradas

  • Departamento de Economia, Gestão, Engenharia Industrial e Turismo, Universidade de Aveiro, Campus Universitário de Santiago, 3810-193, Aveiro, Aveiro, Portugal (Profissional)

Websites

  • https://www.researchgate.net/profile/Joao_Reis17 (Académico)

Idiomas

Idioma Conversação Leitura Escrita Compreensão Peer-review
Inglês Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1)
Português Utilizador proficiente (C2) Utilizador proficiente (C2) Utilizador proficiente (C2) Utilizador proficiente (C2) Utilizador proficiente (C2)
Formação
Grau Classificação
2018
Concluído
Engenharia e Gestão Industrial (Doutoramento)
Especialização em Sem especialidade
Universidade de Aveiro, Portugal
"Omni-channel services in the banking industry: qualitative multi-method research" (TESE/DISSERTAÇÃO)
Aprovado
2017
Concluído
Ciências Militares (Mestrado)
Especialização em Especialidade: Infantaria
Academia Militar, Portugal
"O uso das operações especiais como instrumento de política externa: O estudo de caso do Afeganistão (2015)" (TESE/DISSERTAÇÃO)
12 valores
2015
Concluído
Gestão (Licenciatura)
Especialização em Finanças Empresariais
Universidade Aberta, Portugal
13
2011
Concluído
Gestão (Mestrado)
Universidade Católica Portuguesa, Portugal
2005
Concluído
Ciências Militares - Exército (Licenciatura)
Especialização em Infantaria
Academia Militar, Portugal
13
Percurso profissional

Docência no Ensino Superior

Categoria Profissional
Instituição de acolhimento
Empregador
2020 - Atual Professor Auxiliar Convidado (Docente Universitário) Universidade Lusófona, Portugal
2015 - Atual Professor Auxiliar (Docente Universitário) Academia Militar, Portugal
2019/02 - 2020 Professor Auxiliar Convidado (Docente Universitário) Universidade de Aveiro, Portugal
Projetos

Projeto

Designação Financiadores
2020 - 2023 Military Gender Studies
2020-1-PT01-KA203-078544
Erasmus Plus
2020 - 2022 O´Bias Overcomming Gender Bias in Career Opportunities
2020-1-PT01-KA204-078826
Erasmus Plus
Produções

Publicações

Artigo em conferência
  1. Mário Rodrigues; João Reis; Marlene Amorim; Yuval Cohen. "EXPLORING THE IMPORTANCE OF E-PROFESSIONALISM COMPETENCE IN THE EDUCATION AND TRAINING OF NEW PROFESSIONALS". 2020.
    10.21125/iceri.2020.2097
  2. Joao Reis; Marlene Amorim; Nuno Melao. "Omni-channel service operations: Building technology-based business networks". 2017.
    10.1109/soli.2017.8120977
Artigo em revista
  1. João Carlos Gonçalves dos Reis; Yuval Cohen; Nuno Melão; Joana Costa; Diana Jorge. "High-Tech Defense Industries: Developing Autonomous Intelligent Systems". Applied Sciences (2021): https://www.mdpi.com/2076-3417/11/11/4920.
    10.3390/app11114920
  2. Jorge Fernandes; João Carlos Gonçalves dos Reis; Nuno Melão; Leonor Teixeira; Marlene Amorim. "The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry". Applied Sciences (2021): https://www.mdpi.com/2076-3417/11/8/3438.
    10.3390/app11083438
  3. João Carlos Gonçalves dos Reis; Marlene Amorim; Nuno Melão; Yuval Cohen; Joana Costa. "Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces". Information (2021): https://www.mdpi.com/2078-2489/12/3/122.
    10.3390/info12030122
  4. Joana Costa; Ana Rita Neves; João Carlos Gonçalves dos Reis. "Two Sides of the Same Coin. University-Industry Collaboration and Open Innovation as Enhancers of Firm Performance". Sustainability (2021): https://www.mdpi.com/2071-1050/13/7/3866.
    10.3390/su13073866
  5. Adriane Cavalieri; João Carlos Gonçalves dos Reis; Marlene Amorim. "Circular Economy and Internet of Things: Mapping Science of Case Studies in Manufacturing Industry". Sustainability (2021): https://www.mdpi.com/2071-1050/13/6/3299.
    10.3390/su13063299
  6. João Carlos Gonçalves dos Reis. "Politics, Power, and Influence: Defense Industries in the Post-Cold War". Social Sciences 10 1 (2021): 10-10. https://doi.org/10.3390/socsci10010010.
    10.3390/socsci10010010
  7. João Reis; Paula Espírito Santo; Nuno Melão. "Influence of artificial intelligence on public employment and its impact on politics: a systematic literature review". Brazilian Journal of Operations & Production Management 18 3 (2021): https://doi.org/10.14488%2Fbjopm.2021.010.
    10.14488/bjopm.2021.010
  8. Nuno Melão; João Reis. "Social networks in personnel selection: profile features analyzed and issues faced by hiring professionals". Procedia Computer Science 181 (2021): 42-50. https://doi.org/10.1016%2Fj.procs.2021.01.097.
    10.1016/j.procs.2021.01.097
  9. Antonio Márcio Tavares Thomé; Rafael Barbastefano; João Carlos Gonçalves dos Reis; Luiz Felipe Scavarda; Francisco Gaudêncio Mendonça Freires. "Industrial Engineering and Operations Management a view from IJCIEOM 2020-2021". Brazilian Journal of Operations & Production Management 18 3 (2021): e20211221-e20211221. https://doi.org/10.14488%2Fbjopm.2021.033.
    10.14488/bjopm.2021.033
  10. Ana Rita Neves; Joana Costa; João Reis. "Using a Systematic Literature Review to Build a Framework for University-Industry Linkages using Open Innovation". Procedia Computer Science 181 (2021): 23-33. https://doi.org/10.1016%2Fj.procs.2021.01.095.
    10.1016/j.procs.2021.01.095
  11. João Reis; Paula Santo; Nuno Melão. "Artificial Intelligence Research and Its Contributions to the European Union’s Political Governance: Comparative Study between Member States". Social Sciences (2020): https://doi.org/10.3390/socsci9110207.
    10.3390/socsci9110207
  12. João Reis; Nuno Melão; Juliana Salvadorinho; Bárbara Soares; Ana Rosete. "Service robots in the hospitality industry: The case of Henn-na hotel, Japan". Technology in Society 63 (2020): 101423-101423. https://doi.org/10.1016/j.techsoc.2020.101423.
    10.1016/j.techsoc.2020.101423
  13. João Reis; Paula Santo; Nuno Melão. "Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal". Sustainability 12 17 (2020): 6708-6708. https://doi.org/10.3390%2Fsu12176708.
    10.3390/su12176708
  14. Reis, João. "Selecting talent using social networks: A mixed-methods study". Heliyon (2020): http://dx.doi.org/10.1016/j.heliyon.2020.e03723.
    10.1016/j.heliyon.2020.e03723
  15. Reis, João. "Sustainable economies: Using a macro-economic model to predict how the default rate is affected under economic stress scenarios". Sustainable Futures (2020): http://dx.doi.org/10.1016/j.sftr.2020.100011.
    10.1016/j.sftr.2020.100011
  16. Reis, João. "The path to digital transformation: overcoming prejudice in the digital era with service operations". International Journal of Services and Operations Management (2020): http://dx.doi.org/10.1504/ijsom.2020.10023943.
    10.1504/ijsom.2020.10023943
  17. Reis, João. "Gender Inequalities in the Military Service: A Systematic Literature Review". Sexuality & Culture (2019): http://dx.doi.org/10.1007/s12119-019-09662-y.
    10.1007/s12119-019-09662-y
  18. Marlene Amorim; Yuval Cohen; João Reis; Mário Rodrigues. "Exploring Opportunities for Artificial Emotional Intelligence in Service Production Systems". IFAC-PapersOnLine 52 13 (2019): 1145-1149. https://doi.org/10.1016%2Fj.ifacol.2019.11.350.
    10.1016/j.ifacol.2019.11.350
  19. Joao Reis. "Implementing electric vehicles in public services: a case study research". International Journal of Electric and Hybrid Vehicles 11 3 (2019): 205-205. https://doi.org/10.1504%2Fijehv.2019.101297.
    10.1504/ijehv.2019.101297
  20. João Reis; Vasco Ribeiro Santos; Marlene Amorim; Nuno Melão. "Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges". Journal of Reviews on Global Economics 8 (2019): 1654-1661. https://doi.org/10.6000%2F1929-7092.2019.08.149.
    10.6000/1929-7092.2019.08.149
  21. João Reis; Marlene Amorim; Nuno Melão. "Service failure and recovery in technology-based business networks". International Journal of Quality and Service Sciences (2018): https://doi.org/10.1108%2Fijqss-10-2017-0094.
    10.1108/ijqss-10-2017-0094
  22. João Reis; Marlene Amorim; Nuno Melão. "Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry". International Journal of Production Economics (2018): https://doi.org/10.1016%2Fj.ijpe.2018.07.001.
    10.1016/j.ijpe.2018.07.001
  23. Reis, J.; Amorim, M.; Melão, N.. "Service failure and recovery in technology-based business networks". International Journal of Quality and Service Sciences (2018): http://www.scopus.com/inward/record.url?eid=2-s2.0-85055973993&partnerID=MN8TOARS.
    10.1108/IJQSS-10-2017-0094
  24. João Carlos Gonçalves dos Reis. "Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight". (2018): https://publons.com/publon/17534464/.
    10.1007/978-3-030-00713-3_3
  25. Reis, Joao; Amorim, Marlene; Melao, Nuno. "Omni-channel Service Operations: Building Technology-based Business Networks". IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) (2017): https://publons.com/publon/1707121/.
    10.1109/SOLI.2017.8120977
  26. João Carlos Gonçalves dos Reis. "Desenho e controlo de serviços multicanal: Um estudo de caso de um banco português". Revista Portuguesa E Brasileira de Gestão (2012): https://publons.com/publon/1707120/.
Capítulo de livro
  1. Reis, João. "Service Robots in the Hospitality Industry: An Exploratory Literature Review". 2020.
    10.1007/978-3-030-38724-2_13
  2. Reis, João. "Digitalization: A Literature Review and Research Agenda". 2020.
    10.1007/978-3-030-43616-2_47
  3. Reis, João. "Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review". 2020.
    10.1007/978-3-030-45688-7_23
  4. Aneta Kazanecka; Wojciech Kazanecki; Joao Reis; Marta Nowakowska. "Geopolitical Perspective on the Sea: Key Highlights from the Past and for the Future". 497-506. Springer Singapore, 2020.
    10.1007/978-981-15-4875-8_43
  5. Marta Nowakowska; João Reis; Aneta Kazanecka. "Cultural Awareness for Civilian-Military Cooperation in Sub-Saharan Africa". 293-303. Springer Singapore, 2020.
    10.1007/978-981-15-4875-8_26
Livro
  1. Reis, João. Industrial Engineering and Operations Management. Springer International Publishing. 2020.
    10.1007/978-3-030-56920-4
  2. João Reis; Sandra Pinelas; Nuno Melão. Industrial Engineering and Operations Management I. Springer International Publishing. 2019.
    10.1007/978-3-030-14969-7
  3. João Reis; Sandra Pinelas; Nuno Melão. Industrial Engineering and Operations Management II. Springer International Publishing. 2019.
    10.1007/978-3-030-14973-4
  4. Reis, J.; Amorim, M.; Melão, N.. New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?. 2017.
    10.1007/978-3-319-56925-3_5
  5. Reis, J.; Amorim, M.; Melão, N.. Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations. 2015.
    10.1007/978-3-319-14980-6_23

Outros

Outra produção
  1. Marisa Lopes; João Reis. 2021. The Influence of COVID-19 in Retail: A Systematic Literature Review. https://doi.org/10.1007%2F978-3-030-72651-5_17.
    10.1007/978-3-030-72651-5_17
  2. Roberto Rivera; Marlene Amorim; Joao Reis. 2020. Robotic Services in Smart Cities: An Exploratory Literature Review. https://doi.org/10.23919%2Fcisti49556.2020.9141099.
    10.23919/cisti49556.2020.9141099
  3. Nuno Melao; Joao Reis. 2020. Using Social Networks in Personnel Selection: A Survey of Human Resource Professionals. https://doi.org/10.23919%2Fcisti49556.2020.9140854.
    10.23919/cisti49556.2020.9140854
  4. João Reis; Bruno Reis; Marta Nowakowska; Aneta Kazanecka. 2020. Military Training Mission in Iraq: An Exploratory Case Study Research. https://doi.org/10.1007%2F978-981-15-4875-8_25.
    10.1007/978-981-15-4875-8_25
  5. Yuval Cohen; Joao Reis; Marlene Amorim. 2020. Empirical Analysis of Call Center Load & Service Level for Shift Planning. https://doi.org/10.1007%2F978-3-030-38724-2_6.
    10.1007/978-3-030-38724-2_6
  6. João Reis; Paula Espírito Santo; Nuno Melão. 2020. Artificial Intelligence Theory in Service Management. https://doi.org/10.1007%2F978-3-030-38724-2_10.
    10.1007/978-3-030-38724-2_10
  7. Joao Reis; Paula Espirito Santo; Nuno Melao. 2019. Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review. https://doi.org/10.23919%2Fcisti.2019.8760893.
    10.23919/cisti.2019.8760893
  8. João Reis; Rafael Gonçalves; Sofia Menezes; Manuela Kaczynska. 2019. The Obstacles Women Face in Gaining Access to Special Operations Forces. https://doi.org/10.1007%2F978-981-13-9155-2_23.
    10.1007/978-981-13-9155-2_23
  9. João Reis; Sofia Menezes. 2019. The Portuguese Special Operations Forces as Instrument of Foreign Policy: The Case Study of Afghanistan. https://doi.org/10.1007%2F978-981-13-9155-2_20.
    10.1007/978-981-13-9155-2_20
  10. João Reis; Paula Espírito Santo; Nuno Melão. 2019. Artificial Intelligence in Government Services: A Systematic Literature Review. https://doi.org/10.1007%2F978-3-030-16181-1_23.
    10.1007/978-3-030-16181-1_23
  11. João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos. 2018. Digital Transformation: A Literature Review and Guidelines for Future Research. https://doi.org/10.1007%2F978-3-319-77703-0_41.
    10.1007/978-3-319-77703-0_41