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Marlene Amorim is an Associate Professor at the Department of Economics, Management, Industrial Engineering and Tourism at the University of Aveiro, Portugal. She is a full member of the Research Unit in Governance Competitiveness and Public Policies (GOVCOPP). Marlene served the University as Pro-rector for Internationalization from 2014 to 2018, and as Director and then Vice-Director for the Master in Industrial Engineering and Management. She also served as Coordinator for the research line in Competitiveness Innovation and Public Policies at GOVCOPP, from 2028 to 2024. Marlene received her PhD in Management from IESE Business School of the University of Navarra in Spain and conducts research in the area of service operations and service quality, notably in topics related to service process design and customer participation in service delivery. Marlene is Principal Investigator and Project Manager of several international projects and presents her work regularly in peer-reviewed journals and academic events. Projects include funding from the national level (FCT) and international level (FP7, ERASMUS+, FEDER). Since November 2018 she has integrated the project AVEIRO STEAM City, an Urban Innovative Action that is led by Aveiro Urban Authority to qualify the territory for digital transformation. In recent years she has also collaborated in several projects and initiatives for the development of new services, and for social impact.
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Identificação

Identificação pessoal

Nome completo
Marlene Amorim

Nomes de citação

  • Amorim, Marlene Paula Castro
  • Amorim, Marlene

Identificadores de autor

Ciência ID
CA19-8758-7772
ORCID iD
0000-0002-0901-0614
AuthenticusID
R-000-M2M
Google Scholar ID
https://scholar.google.com/citations?user=29t0I-EAAAAJ&hl=en&oi=sra
Researcher Id
G-6867-2019
Scopus Author Id
55250827300

Domínios de atuação

  • Ciências Sociais - Economia e Gestão - Organização e Gestão de Empresas

Idiomas

Idioma Conversação Leitura Escrita Compreensão Peer-review
Inglês Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1)
Francês Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1)
Espanhol; Castelhano Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador independente (B1) Utilizador proficiente (C1)
Russo Utilizador elementar (A1) Utilizador elementar (A1) Utilizador elementar (A1) Utilizador elementar (A1)
Catalão Utilizador elementar (A1) Utilizador proficiente (C1) Utilizador elementar (A1) Utilizador elementar (A1)
Português Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1)
Formação
Grau Classificação
2011
Concluído
 PhD in Management (Doctor)
Universidad de Navarra, Espanha
""Customer oriented service design in multi-channel service contexts"" (TESE/DISSERTAÇÃO)
 Excellent cum Laude
2003
Concluído
 Gestão de Ciência Tecnologia e Inovação (Mestrado)
Universidade de Aveiro, Portugal
"Competitividade Territorial e Inovação: Determinantes e Modelos. Estudo do Parque de Ciência e Tecnologia da Maia" (TESE/DISSERTAÇÃO)
 n/a
1997
Concluído
 Economia (Licenciatura)
Universidade do Porto Faculdade de Economia, Portugal
"n/a" (TESE/DISSERTAÇÃO)
 14
Percurso profissional

Ciência

Categoria Profissional
Instituição de acolhimento 		Empregador
2011/11/15 - Atual Investigador (Investigação) Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal

Docência no Ensino Superior

Categoria Profissional
Instituição de acolhimento 		Empregador
2011/11/15 - Atual Professor Auxiliar (Docente Universitário) Universidade de Aveiro, Portugal
2013 - 2019 Professor Auxiliar (Docente Universitário) Universidade Católica Portuguesa Católica Porto Business School, Portugal

Cargos e Funções

Categoria Profissional
Instituição de acolhimento 		Empregador
2018/05/01 - Atual Coordinator for the Research Line in Competitiveness Innovation and Sustainability Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal
Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal
2014/04/22 - 2018/05/08 Pró-Reitor Universidade de Aveiro, Portugal
Universidade de Aveiro, Portugal
Projetos

Bolsa

Designação Financiadores
2016/10 - Atual Implementation of Internet of Things on Traceability Systems in the Supply Chain of Food Production Industry
451-03-01765/2014-09/09
 Ministério da Ciência Tecnologia e Ensino Superior
2021/11/01 - 2024/04/30 Digital upskilling pathways for sustainable assessment in Higher Education
021-1-DE01-KA220-HED-000032104
Co-Investigador Responsável (Co-IR)
Universidade de Aveiro, Portugal
 Commission Européenne Représentation au Luxembourg
Em curso
2021/12/01 - 2023/11 E(U) Leaders - The leaders of tomorrow
2021-1-PT01-KA220-VET-000033181
Investigador responsável
Universidade de Aveiro, Portugal
 Agência Nacional para a Gestao do Programa Erasmus+ Educação e Formação (Lisboa, Portugal, PT)
2020/09 - 2022/12 O'Bias Overcoming Gender Bias in Career Opportunities
2020 – 1 – PT01 – KA204 – 078826
2020 1 PT01 KA204 078826
 Agência Nacional de Inovação SA
2020/09 - 2022/08 Think Twice! Ecological Sustainability in Project Management
2020-1-DE02-KA202-007458
 Erasmus Plus
2020/06 - 2021/11 My Careeer Our Game
2020-1-PL01-KA205-081121
 Narodowa Agencja Programu Erasmus+
2018/11 - 2021/10 Aveiro STEAM City
UIA 03-084
 UIA European Commission
2016/10 - 2019/10 SOUTHEAST ASIAN SOCIAL INNOVATION NETWORK
573701-EPP-1-2016-1-UK-EPPKA2-CBHE-JP
 European Commission
2016/10 - 2019/10 STUDENTS 4 CHANGE: SOCIAL ENTREPRENEURSHIP IN ACADEMIA
574133-EPP-1-2016-1-MX-EPPKA2-CBHE-JP
 European Commission
2015/09 - 2018/08 CRAFTSMANSHIP+ FOSTERING A NEW AND COMPETITIVE APPROACH TO CRAFTS AND SEMI-INDUSTRIAL HIGH ADDED-VALUE SECTORS
2015-1-PT01-KA204-012891
 European Commission
2015/09 - 2018/08 STRATEGY FOR CHANGE
2015-1-UK01-KA203-013801
 European Commission
2015/10 - 2017/09 EU YOUTH: FROM THEORY TO ACTION
2015-1-CY01-KA203-011881
 European Commission
2014/10 - 2017/08 Social Entrepreneurship Support Europe - SES EU
2014-1-PL01-KA202-003633
 European Commission
2015/06 - 2017/06 Catch it! Non-formal academy of activities
2014-2-PL01-KA205-013546
 European Commission
2014/01 - 2017/04 Social Enterprise as Force for more Inclusive and Innovative Societies (seforïs)
grant.613500
 European Commission
2010/04 - 2013/07 Aligning service operations strategies with customer multi-channel behavior
Provided by PTCRIS: 101390
101390
PTDC/EGE-GES/101390/2008
Universidade Católica Portuguesa, Portugal

Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal

Universidade de Aveiro, Portugal

Universidade Católica Portuguesa, Portugal

Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal

Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal

Universidade de Aveiro, Portugal

Universidade Católica Portuguesa Centro Regional do Porto, Portugal
Fundação para a Ciência e a Tecnologia, I.P.

Fundação para a Ciência e a Tecnologia
Concluído

Projeto

Designação Financiadores
2022/10/01 - 2025/03/31 Supporting the skills of food producers for the development of regenerative food tourism experiences
2022-KA220-VET-89ACFE12
Universidade de Aveiro, Portugal
 UK Research and Innovation
Em curso
2022/01/01 - 2023/07/01 AWARE: Enhancing the level of cybersecurity awareness in VET related to digital transformation
2021-1-SI01-KA220-VET-000033366
Universidade de Aveiro Departamento de Economia Gestão Engenharia Industrial e Turismo, Portugal

Universidade de Aveiro Escola Superior de Tecnologia e Gestão de Águeda, Portugal

Universidade de Aveiro Instituto de Engenharia Eletrónica e Informática de Aveiro, Portugal
Erasmus Plus
Em curso
2020/01 - 2022/12 UNLOCK - Creativity in HEIs through a Game Design Approach
612645-EPP-1-2019-1-PT-EPPKA2-KA
Em curso
2018/09/01 - 2022/08/31 S4F - Skills for the Future? The Value and Effectiveness of Competency-Based Higher Education
PTDC/CED-EDG/29726/2017
Centro de Investigação de Políticas do Ensino Superior, Portugal

Universidade de Aveiro, Portugal

Universidade do Minho, Portugal

Universidade do Porto, Portugal

Centro de Investigação de Políticas do Ensino Superior, Portugal

Universidade de Aveiro, Portugal

Universidade do Minho, Portugal
Fundação para a Ciência e a Tecnologia
Em curso
2019/01/01 - 2019/12/31 Research Unit on Governance, Competitiveness and Public Policies
UID/CPO/04058/2019
Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal

Universidade de Aveiro, Portugal
Fundação para a Ciência e a Tecnologia
Concluído
2011/01/01 - 2013/12/31 Strategic Project - UI 4058 - 2011-2012
PEst-C/CJP/UI4058/2011
Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal

Universidade de Aveiro, Portugal
Fundação para a Ciência e a Tecnologia
Concluído
Produções

Publicações

Artigo em conferência
  1. Lorena Bastos; Marlene Amorim; Mário Rodrigues. "PROFESSIONAL TRANSFORMATION IN THE AGE OF ARTIFICIAL INTELLIGENCE". 2024.
    10.21125/iceri.2024.1527
  2. Marta Ferreira Dias; Marlene Amorim; Marta Macedo. "THE WE-EUROPEANS PROJECT AND THE FIGHT AGAINST POPULISM RISING". 2024.
    10.21125/iceri.2024.1534
  3. Marlene Amorim; Bárbara Carvalho; Raquel Castro Madureira; Marta Ferreira Dias; Cláudia Silva. "TRANSFORMING ASSESSMENT IN HIGHER EDUCATION: BUILDING ON THE PERCEPTIONS OF EDUCATORS ABOUT THE USE OF DIGITAL TECHNOLOGIES". 2024.
    10.21125/iceri.2024.1991
  4. Marlene Amorim; Bárbara Carvalho; Raquel Castro Madureira; Marta Ferreira Dias; Claudia Silva. "REFLECTING ON THE CHALLENGES OF EMBRACING DIGITAL ASSESSMENT TOOLS IN HIGHER EDUCATION CONTEXTS". 2024.
    10.21125/edulearn.2024.2530
  5. Marlene Amorim. "ANALYSING ONLINE REVIEWS TO UPDATE THE EDUCATION OF ENGINEERING AND MANAGEMENT GRADUATES: AN EXPERIENTIAL LEARNING APPROACH TO ENGAGE STUDENTS WITH NEW DATA SOURCES". 2024.
    10.21125/edulearn.2024.2520
  6. Fatemeh Saghezchi; Marlene Amorim; Maria João Rosa. "EXPLORING THE SERVICE EXPERIENCE OF MUSEUM VISITORS: A REVIEW OF LITERATURE BASED ON VOSVIEWER". 2024.
    10.21125/inted.2024.1431
  7. Gabriel Silva; Mário Rodrigues; António Teixeira; Marlene Amorim. "Using Embeddings to Improve Named Entity Recognition Classification with Graphs". 2024.
    10.4230/oasics.slate.2024.1
  8. Marlene Amorim; Ana Filipa Conceição. "EXPLORING THE NEED FOR COMPETENCE DEVELOPMENT FOR E-PROFESSIONALISM". 2023.
    10.21125/iceri.2023.2297
  9. Marlene Amorim; Fatemeh Saghezchi; Lorena Bastos; Mário Rodrigues; Marta Ferreira Dias; Claudia Silva; Raquel Castro Madureira. "UNCONSCIOUS GENDER BIAS IN RECRUITMENT PROCESSES: EXPERIENCES AND AWARENESS OF RECRUITERS AND JOB APPLICANTS". 2023.
    10.21125/iceri.2023.1539
  10. Marlene Amorim; Lorena Bastos; Fatemeh Saghezchi; Mário Rodrigues; Marta Ferreira Dias; Claudia Silva; Raquel Castro Madureira. "UNDERSTANDING GENDER BIAS IN CAREER DEVELOPMENT: A CASE STUDY IN EUROPEAN COUNTRIES". 2023.
    10.21125/iceri.2023.2226
  11. Marta Ferreira Dias; Carolina Graça; Marlene Amorim; Daniel Magueta; Cristiana Alves. "FAMILY BUSINESSES: A THEORETICAL APPROACH TO THE NEEDS FOR COMPETENCE DEVELOPMENT". 2023.
    10.21125/iceri.2023.0909
  12. Marlene Amorim; Bruno Lins; Mario Rodrigues; Raquel Castro Madureira; Marta Ferreira Dias; Claudia Silva; Miguel Oliveira. "EXPLORING MANAGERIAL PRACTICES FOR SUPPORTING EFFECTIVE E-LEADERSHIP: AN INTERNATIONAL STUDY". 2023.
    10.21125/iceri.2023.0136
  13. Marta Ferreira Dias; Mariana Neca; Marlene Amorim; Cristiana Alves. "EUROPEAN UNION LITERACY AMONG YOUNGER GENERATIONS IN TIMES OF EUROPEAN ELECTIONS". 2023.
    10.21125/iceri.2023.0873
  14. A.E. Akin Ponnle; Madureira, Raquel Castro; Amorim, Marlene Paula Castro. Autor correspondente: Madureira, Raquel Castro. "Sustainable environmental waste disposal behaviour in pre and post covid-19: a case study of Portugal". Trabalho apresentado em WASTES 2023, Coimbra, 2023.
    Publicado
  15. Marlene Amorim; Bruno Lins; Cláudia Silva; Raquel Castro Madureira; Marta Ferreira Dias; Mario Rodrigues. "UNDERSTANDING THE CHALLENGES OF E-LEADERSHIP: THE IMPORTANCE OF COMMUNICATION COMPETENCIES FOR REMOTE WORK CONTEXTS". 2023.
    10.21125/edulearn.2023.1533
  16. Marlene Amorim; Raquel Castro Madureira; Mário Rodrigues; Marta Ferreira Dias; Cristiana Alves; Mara Madaleno. "EMBEDDING CULTURE AND LOCAL HERITAGE ELEMENTS IN LEARNING EXPERIENCES FOR THE DEVELOPMENT OF DIGITAL COMPETENCIES IN THE SENIOR POPULATION". 2023.
    10.21125/edulearn.2023.1531
  17. Amorim, Marlene Paula Castro; Bastos, Lorena; Fatemeh SAGHEZCHI; Mário Jorge Ferreira Rodrigues; Ferreira Dias, Marta; Claudia SOUSA SILVA; Madureira, Raquel Castro. "Gender inequality in job opportunities, unconscious stereotypes in the recruitment process in Poland". Trabalho apresentado em TAKE CONFERENCE 2023 The Multidisciplinary Conference on Intangibles, Sopot, 2023.
    Submetido
  18. Adriana Simões; Madureira, Raquel Castro; Amorim, Marlene Paula Castro. "Unlocking The Potential of Procurement 4.0". Trabalho apresentado em 18ª Conferência Ibérica de Sistemas e Tecnologias de Informação CISTI 2023, Aveiro, 2023.
  19. Bastos, Lorena; Amorim, Marlene Paula Castro; Mário Jorge Ferreira Rodrigues. "UNDERSTANDING THE QUALITY AND PERFORMANCE OF WORK FROM THE PERSPECTIVE OF SUSTAINABLE WORK". Trabalho apresentado em 9th International Scientific Conference - ERAZ 2023: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT, Praga, 2023.
    Submetido
  20. Lorena Bittencourt Bastos; Amorim, Marlene Paula Castro; Mário Jorge Ferreira Rodrigues. "UNDERSTANDING WORKFORCE SUSTAINABILITY AND THE CHALLENGES OF DIGITAL WORK". Trabalho apresentado em 95 th International Scientific Conference on Economic and Social Development, Aveiro, 2023.
    Publicado
  21. Cristiana Alves; Marta Ferreira Dias; Marlene Amorim; Claudia Silva; Ana Dias; Joaquim Alvarelhão. "ENTREPRENEURS ON A MISSION: HOW TO LEARN SOCIAL ENTREPRENEURSHIP IN PRACTICE". 2023.
    10.21125/inted.2023.2358
  22. Bárbara Carvalho; Marlene Amorim; Marta Ferreira Dias; Raquel Castro Madureira; Mário Rodrigues. "LEARNING SCENARIOS: DEFINITION, EVOLUTION, AND RESEARCH". 2023.
    10.21125/inted.2023.2359
  23. Lorena Bittencourt Bastos; Marlene Amorim; Mário Rodrigues. "Understanding the Quality and Performance of Work from the Perspective of Sustainable Work". 2023.
    10.31410/ERAZ.S.P.2023.115
  24. Marlene Amorim; Marta Ferreira Dias; Filipa Brandão; Raquel Castro Madureira; Rui Costa; Zélia Breda; Cristina Guardado; Marcela Lopes; Bruna Pedro. "Understanding Regenerative Tourism as a Catalyst for Sustainable Economies: An Analysis of Selected Practices". 2023.
    10.31410/ERAZ.2023.325
  25. Oliveira Neto, C; Correia, JC; Rodrigues, L; Tucci, NP; Amorim, M. "Evaluation of the Implementation of Recycling, Reuse, Remanufacturing, and Reduction in the Reverse Chain of Brazilian WEEE: Survey in Electronics Companies". 2023.
    10.1007/978-3-031-47058-5_26
  26. Cardoso, H; Oliveira Neto, C; Bezerra, FE; Amorim, M. "Big Data Analytics to Identify Failures in Production Machines and Propose a Preventive Maintenance Plan". 2023.
    10.1007/978-3-031-47058-5_32
  27. Ribeiro, Juliana; Salvadorinho, J.; Amorim, Marlene Paula Castro; Teixeira, Leonor. "How can management and process methodologies help to define a roadmap for digitization? A proposal based on a practical case". Trabalho apresentado em 5th European International Conference on Industrial Engineering and Operations Management Rome, Italy, Roma, 2022.
    Publicado
  28. Basulo-Ribeiro, Juliana; Amorim, Marlene Paula Castro; Teixeira, Leonor. "E-roadmap to Support the Digital Transformation: Study, Design and Development of a Tool to Accelerate Digitalization in Lean Companies". Trabalho apresentado em 5th European International Conference on Industrial Engineering and Operations Management Rome, Italy, Rome, 2022.
    Publicado
  29. Ribeiro, Juliana; Salvadorinho, Juliana; Amorim, Marlene Paula Castro; Teixeira, Leonor. "Business Process Modelling in the WCM 4.0 Achievement: Digitalization of a WCM Pillar in a Portuguese Company". Trabalho apresentado em 7th North American International Conference on Industrial Engineering and Operations Management, 2022.
    Publicado
  30. Amorim, Marlene Paula Castro; Fatemeh SAGHEZCHI; Claudia SOUSA SILVA; Ferreira Dias, Marta; Mário Jorge Ferreira Rodrigues; Carolina PAN; Bastos, Lorena. "Towards a more gender balanced job world: exploring the perspectives of recruiters and job applicants about the attractiveness of occupations for male and female professionals". Trabalho apresentado em 39th IBIMA Business Virtual Conference, Granada, 2022.
    Publicado
  31. Marlene Amorim; Marta Ferreira Dias; Marco Santos; Miguel Almeida; Carolina Nascimento; Mário Rodrigues; Geraldo Neto; Gabriel Silva. "COMPETENCIES FOR THE IMPLEMENTATION OF INDUSTRY 4.0: AN EMPIRICAL ANALYSIS OF THE FRAGILITIES OF PORTUGUESE WORKFORCE". 2022.
    10.21125/inted.2022.2010
  32. Gisela Mello; Marta Ferreira Dias; Marlene Amorim. "SUSTAINABLE URBAN GARDENS AS AN ENVIRONMENTAL EDUCATION TOOL: THE CASE OF THE PROJECT HORT CANAÃ". 2022.
    10.21125/inted.2022.1995
  33. Reuter, Jéssica; Encarnação, Renato; Dias, Marta Ferreira; Amorim, Marlene Paula Castro. "Team Dynamics: The use of the "Escape Room" to Develop Social Skilss". 2022.
    Publicado
  34. Paraense, H; Marques, B; Amorim, P; Dias, P; Santos, BS. "Whac-A-Mole: Exploring Virtual Reality (VR) for Upper-Limb Post -Stroke Physical Rehabilitation based on Participatory Design and Serious Games". 2022.
    10.1109/vrw55335.2022.00209
  35. Marlene Amorim; Mário Rodrigues; João Reis; Yuval Cohen. "EXPLORING THE IMPORTANCE OF ADDRESSING E-PROFESSIONALISM COMPETENCIES IN THE EDUCATION OF YOUNG PROFESSIONALS". 2021.
    10.21125/iceri.2021.1700
  36. Marlene Amorim; Marta Ferreira Dias; Marco Santos; Miguel Almeida; Carolina Pan; Mário Rodrigues; Geraldo Neto. "INDUSTRY 4.0 AND THE IMPORTANCE OF COMPETENCIES: THE PORTUGUESE CASE". 2021.
    10.21125/iceri.2021.1695
  37. Encarnação, Renato; Reuter, Jessica; Ferreira Dias, Marta; Amorim, Marlene. "Gamification as a driver of motivation in the organizations: A Bibliometric Literature Review". Trabalho apresentado em Ninth International Conference On Technological Ecosystems for Enhancing Multiculturality (TEEM 21), Barcelona, 2021.
    10.1145/3486011.3486440
  38. Reuter, Jessica; Ferreira Dias, Marta; Amorim, Marlene; Mello, Gisela; Souza, Angélica; Encarnação, Renato. "The Digital Labour Market - Competences for the Future Developed Through Games". Trabalho apresentado em EDULEARN21 International Education Conference, Palma de Mallorca, 2021.
    Publicado • 10.21125/edulearn.2021.1669
  39. Reuter, Jessica; Ferreira Dias, Marta; Amorim, Marlene; Madaleno, Mara; Vieira, Elisabete; Magueta, Daniel. "Is Game Based Learning Effective in promoting Financial Literacy? Opportunities and Challenges". Trabalho apresentado em 15th International Technology, Education and Development Conference, 2021.
    Publicado • 10.21125/inted.2021.1317
  40. Rocha, A; Romero, F; Cunha, M; Lima, R; Amorim, M. "A Preliminary Analysis of the Use of Valuation Methods by Technology Transfer Offices". 2021.
    10.5220/0010599901360143
  41. Reuter, Jéssica; Ferreira Dias, Marta; Amorim, Marlene Paula Castro; Veloso, Claudia; Figueiredo, Claudia; Vieira, Elisabete S.. "Game Based Learning in Higher Education: A Multicountry Analysis". Trabalho apresentado em Proceedings of the 36th International Business Information Management Association (IBIMA), Granada, 2020.
    Publicado
  42. Mário Rodrigues; João Reis; Marlene Amorim; Yuval Cohen. "EXPLORING THE IMPORTANCE OF E-PROFESSIONALISM COMPETENCE IN THE EDUCATION AND TRAINING OF NEW PROFESSIONALS". 2020.
    10.21125/iceri.2020.2097
  43. Jéssica Chaves Reuter; Marta Ferreira Dias; Marlene Amorim; Mara Madaleno; Daniel Magueta. "PERCEPTION AND TRANSVERSAL SKILLS DEVELOPMENT OF STUDENTS USING ESCAPE ROOMS: WHAT DO WE KNOW ABOUT IT?". 2020.
    10.21125/iceri.2020.1014
  44. Marlene Amorim; Marta Ferreira Dias; Angélica Souza; Mário Rodrigues; Raquel Castro Madureira. "DEVELOPING PILOT PROGRAMS TO QUALIFY FOR DIGITAL TRANSFORMATION: AN EXPERIENCE OF DIALOGUE BETWEEN ACADEMIA AND INDUSTRY". 2020.
    10.21125/iceri.2020.1587
  45. Marlene Amorim; Marta Ferreira Dias; Roberto Rivera; Mário Rodrigues; Raquel Castro Madureira; Angélica Souza. "REGIONAL CHALLENGES FOR QUALIFICATION AND RETENTION OF TALENT FOR THE JOBS OF THE FUTURE". 2020.
    10.21125/iceri.2020.1331
  46. Liliana Baptista; Marta Ferreira Dias; Marlene Amorim. "WHAT MOTIVATES THE MIGRATION OF QUALIFIED TALENT IN TECHNOLOGY?". 2020.
    10.21125/iceri.2020.1028
  47. Mário Rodrigues; Fábio Marques; Hélder Gomes; Marlene Amorim. "EXPLORING THE USE OF PRODUCT PROTOTYPES TO FOSTER X BASED LEARNING IN HIGHER EDUCATION". 2020.
    10.21125/iceri.2020.2102
  48. Jéssica Reuter; Marta Ferreira Dias; Mara Madaleno; Marlene Amorim; Andreia Vitória. "GAME BASED LEARNING ON TRANSVERSAL SKILLS DEVELOPMENT: AN APPLIED STATE OF THE ART". 2020.
    10.21125/edulearn.2020.1575
  49. Angélica Souza; Mara Madaleno; Marta Ferreira Dias; Marlene Amorim. "CHANGEMAKERS FOR THE FUTURE: SOCIAL INNOVATION COMPETENCES FOR A DIGITALIZED WORLD IN LATIN AMERICAN COUNTRIES". 2020.
    10.21125/edulearn.2020.1568
  50. Silva, G.; Rodrigues, M.; Amorim, M.; Souza, A.; Dias, M.; Pinho, A.. "Assessing job market dynamics using elk stack". 2020.
  51. Rivera, R.M.F.; Marcal, R.F.M.; Junior, M.V.; Amorim, M.; Guimaraes, G.E.. "Third sector institutions associated to education areas in Brazil and their impact in curricular references for modernizing industrial engineering courses: A case study". 2020.
    10.1109/EDUCON45650.2020.9125306
  52. Rivera, R.; Amorim, M.; Reis, J.. "Robotic Services in Smart Cities: An Exploratory Literature Review". 2020.
    10.23919/CISTI49556.2020.9141099
  53. Reuter, J.; Ferreira Dias, M.; Amorim, M.; Figueiredo, C.; Veloso, C.. "How to create Educational Escape rooms? Strategies for creation and design". 2020.
    10.1145/3434780.3436664
  54. Amorim, Marlene; Ferreira Dias, M.; Rodrigues, M.; Madureira, R.; Madaleno, M.; Souza, A.; Rivera, R; Vitória, A.. "Education and qualification challenges for young professionals to Address digitalized work and life contexts". Trabalho apresentado em Proceedings of the INTED2020 Conference, 2nd-4th March 2020. Valencia Spain, 2020.
    Publicado
  55. Ávila, Liliana; Ferreira Dias, Marta; Amorim, Marlene; Souza, Angélica; Marques, Patrícia; Marques, Paulo. "AN EXPLORATORY STUDY ABOUT THE MOTIVATIONS OF STUDENTS FOR IT CAREERS". Trabalho apresentado em 14th International Technology, Education and Development Conference, 2020.
    10.21125/inted.2020.1859
  56. Ávila, Liliana; Ferreira, Luis Miguel D. F.; Amorim, Marlene Paula Castro. "Operations strategy of social enterprises: a multiple case study research". Trabalho apresentado em 27th European Operations Management Association Conference (EurOMA), 2020.
  57. Castro Madureira, R; Amorim, M; Rodrigues, M; Ferreira Dias, M; Souza, A; Lucas, M. "THE DIGITAL TRANSFORMATION IN AVEIRO REGION (PORTUGAL): FORMALIZE FULL SKILLSET DEVELOPMENT THROUGH SPECIALIZED TRAINING". 2020.
    10.21125/inted.2020.2369
  58. Amorim, M; Ferreira Dias, M; Rodrigues, M; Madureira, R; Madaleno, M; Souza, A; Rivera, R; Vitoria, A. "EDUCATION AND QUALIFICATION CHALLENGES FOR YOUNG PROFESSIONALS TO ADDRESS DIGITALIZED WORK AND LIFE CONTEXTS". 2020.
    10.21125/inted.2020.1868
  59. Borges Degeit, C.; Amorim, M.. "Improving retail store service experience with digital technologies: What barriers are slowing down customer adoption?". 2019.
  60. Amorim, M.; Ferreira Dias, M.; Morais Sarmento, C.; Roldan, L.; Madaleno, M.. "An exploratory study to advance the characterization of competences for social impact in Latin American countries". 2019.
  61. Amorim, M.; Cohen, Y.; Reis, J.; Rodrigues, M.. "Exploring opportunities for artificial emotional intelligence in service production systems". 2019.
    10.1016/j.ifacol.2019.11.350
  62. Schulz, L.; Fouto, N.; Amorim, M.; Rodrigues, M.. "Aligning e-service attributes for hedonic and utilitarian consumption: An exploratory study in the context of consumer electronics". 2019.
    10.1007/978-3-030-14973-4_18
  63. Amorim, M.; Rodrigues, M.; Fidalgo, C.. "Extracting relevant quality dimensions from online customer reviews in accommodation services". 2019.
    10.1007/978-3-030-14973-4_19
  64. Tucci, F; Valente, RAF; de Sousa, RJA; Rubino, F; Carlone, P. "A Finite Element Approach to the Integrated Modelling of the Incremental Forming of Friction Stir Welded Sheets". 2019.
    10.1063/1.5112600
  65. Amorim, M; Dias, F; Morais Sarmento, CM; Roldan, L; Madaleno, M. "An Exploratory Study to Advance the Characterization of Competences for Social Impact in Latin American Countries". 2019.
  66. Avila, L; Amorim, M; Ferreira, L. "Strategies Adopted by Social Enterprises to Overcome Operations Resources Constraints: The Case of Vintage for a Cause". 2019.
    10.1007/978-3-319-93488-4_4
  67. Borges Degeit, CB; Amorim, M. "Improving Retail Store Service Experience with Digital Technologies: What Barriers Are Slowing Down Customer Adoption?". 2019.
  68. Diego Galego; Waldo Soto; Gabriela Carrasco; Marlene Amorim; Marta Ferreira Dias. "Embedding Social Innovation in Latin America Academic Curriculum". 2018.
    10.4995/HEAD18.2018.8184
  69. SARMENTO, MARIA; Ferreira Dias, Marta; Amorim, Marlene; Galego, Diego. "CRITICAL TRANSVERSAL COMPETENCES TOWARDS EMPLOYABILITY: MATCHING EMPLOYERS AND STUDENTS PERSPECTIVES". 2018.
    10.21125/inted.2018.0935
  70. SARMENTO, MARIA; Ferreira Dias, Marta; Amorim, Marlene; Galego, Diego. "TRANSVERSAL COMPETENCES FOR EMPLOYABILITY ACROSS FOUR EUROPEAN COUNTRIES". 2018.
    10.21125/inted.2018.1227
  71. Sarmento, M.; Dias, M.F.; Madaleno, M.; Amorim, M.; Neiman, C.; Osuna, C.. "Entrepreneurship and innovation in the crafts sector". 2018.
  72. Costa, C.; Au-Yong-Oliveira, M.; Amorim, M.P.C.; Thomé, A.M.T.; Barbastefano, R.G.; Scavarda, L.F.; Dos Reis, J.C.G.. "Preface". 2018.
  73. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Guidelines for Qualitative Case Research in Operations Management: A Banking Service Industry Perspective". 2018.
  74. Amorim, Marlene. "Obstacles to start-up a social enterprise in four European countries". 2017.
  75. Gonçalo Gomes; Amorim, Marlene Paula Castro; Marta Ferreira Dias; Diego Galego. "Exploring Opportunities for Embedding Social Innovation and Entrepreneurship in Academic Curricula". Trabalho apresentado em 1st International Conference of the Latinamerican Social Innovation Network, Cidade do Panamá, 2017.
    Publicado
  76. Amorim, Marlene Paula Castro. "EFFECT OF WEBSITE PERFORMANCE EXPECTANCY ON CUSTOMER SATISFACTION: ONLINE FASHION PERFORMANCE". 2017.
  77. Asefi, sedigheh; Resende, David; Amorim, Marlene Paula Castro. "Establishing an Innovation Reef: An Holistic Model Towards Exploring its Attributes - Working Paper". Trabalho apresentado em Ciem2017 - 7th Iberian Conference on Entrepreneurship, 2017.
    Publicado
  78. de Barbosa Mendonça de Morais Sarmento, M.C.; Galego, D.H.; Dias, M.F.; Amorim, M.P.C.. "Barriers to start-up a social enterprise". 2017.
  79. Sampaio, João; Franqueira, Teresa; Ferreira Dias, Marta; Amorim, Marlene Paula Castro; Ávila, Liliana. "Co-design Workshops: Methods and tools for Social Entrepreneurship with Local Communities". Trabalho apresentado em Ciem2017 ¿ 7ª Conferência Ibérica de Empreendedorismo, 2017.
  80. Duarte, António A. L. S.; Ferreira, Sofia Marlene Nogueira; Amorim, M. T. Pessoa de. "Avaliação da eficiência de remoção de micropoluentes orgânicos através de membranas funcionalizadas". 2016.
  81. Duarte, António A. L. S.; Ferreira, Sofia Marlene Nogueira; Amorim, M. T. Pessoa de. "Avaliação da eficiência de remoção de micropoluentes orgânicos através de membranas funcionalizadas". 2016.
  82. Ávila, Liliana; Amorim, Marlene Paula Castro. "Shaping operations strategies for social enterprises: directions for future research". Trabalho apresentado em 7th Annual Conference of the European Decision Sciences Institute, 2016.
  83. Ávila, Liliana; Amorim, Marlene Paula Castro. "A colaboração entre empresas e organizações sem fins lucrativos como motor para o desenvolvimento de iniciativas de inovação e empreendedorismo social". Trabalho apresentado em Ciem2015 - 5a Conferência Ibérica de Empreendedorismo, 2015.
  84. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Research Opportunities in Multi-channel Services: A Systematic Review". 2014.
  85. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Research Opportunities in Multi-channel Services: A Systematic Review". 2014.
  86. Sousa, R.; Amorim, M.; Pinto, G.; Magalhães, A.. "A methodology for the design of multichannel service processes". 2013.
  87. dos Santos, MH; Correia Loureiro, SMC; Castro Amorim, MPC. "CRITICAL SUCCESS FACTORS AS DRIVERS TO QUALITY AND SUSTAINABLE IN HIGHER EDUCATION INSTITUTIONS". 2013.
Artigo em jornal
  1. Melão, Nuno Filipe; Maria Guia, Sara; Amorim, Marlene. "Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services", 2017, http://hdl.handle.net/10400.19/4573.
    10.1080/14783363.2015.1132160
  2. Melão, Nuno Filipe; Maria Guia, Sara; Amorim, Marlene. "Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services", 2017, http://hdl.handle.net/10400.19/4573.
    10.1080/14783363.2015.1132160
Artigo em revista
  1. Marcos Vido; Geraldo Cardoso de Oliveira Neto; Sergio Ricardo Lourenço; Marlene Amorim; Mário Jorge Ferreira Rodrigues. "Computer-Aided Design and Additive Manufacturing for Automotive Prototypes: A Review". Applied Sciences (2024): https://doi.org/10.3390/app14167155.
    10.3390/app14167155
  2. Fatemeh Saghezchi; Marlene Amorim; Maria João Rosa. "Exploring Customer Participation and Customer-to-Customer Interactions in Service Experiences". Balkans Journal of Emerging Trends in Social Sciences (2024): https://doi.org/10.31410/Balkans.JETSS.2024.7.1.39-48.
    10.31410/Balkans.JETSS.2024.7.1.39-48
  3. Francisco Elânio Bezerra; Geraldo Cardoso de Oliveira Neto; Gabriel Magalhães Cervi; Rafaella Francesconi Mazetto; Aline Mariane de Faria; Marcos Vido; Gustavo Araujo Lima; et al. "Impacts of Feature Selection on Predicting Machine Failures by Machine Learning Algorithms". Applied Sciences (2024): https://doi.org/10.3390/app14083337.
    10.3390/app14083337
  4. Adriane Cavalieri; João Reis; Marlene Amorim. "Socioenvironmental assessment and application process for IOT: A comprehensive approach". Journal of Cleaner Production (2024): https://doi.org/10.1016/j.jclepro.2023.140348.
    10.1016/j.jclepro.2023.140348
  5. Geraldo Cardoso de Oliveira Neto; Sidnei Alves de Araujo; Robson Aparecido Gomes; Dario Henrique Alliprandini; Fabio Richard Flausino; Marlene Amorim. "Simulation of Electronic Waste Reverse Chains for the Sao Paulo Circular Economy: An Artificial Intelligence-Based Approach for Economic and Environmental Optimizations". Sensors (2023): https://doi.org/10.3390/s23229046.
    10.3390/s23229046
  6. Ribeiro, Juliana; Teixeira, Leonor; Amorim, Marlene Paula Castro. Autor correspondente: Ribeiro, Juliana. "How to accelerate digital transformation in companies with Lean Philosophy? Contributions based on a practical case". International Journal of Industrial Engineering and Management (2023): http://doi.org/10.24867/IJIEM-2023-2-326.
    Publicado
  7. Geraldo Cardoso de Oliveira Neto; Auro de Jesus Cardoso Correia; Henrricco Nieves Pujol Tucci; Rosângela Andrade Pita Brancalhão Melatto; Marlene Amorim. "Reverse Chain for Electronic Waste to Promote Circular Economy in Brazil: A Survey on Electronics Manufacturers and Importers". Sustainability (2023): https://doi.org/10.3390/su15054135.
    10.3390/su15054135
  8. Basulo-Ribeiro, J; Amorim, M; Teixeira, L. "How to accelerate digital transformation in companies with Lean Philosophy? Contributions based on a practical case". INTERNATIONAL JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT (2023): https://www.authenticus.pt/P-00Y-KPZ.
    10.24867/ijiem-2023-2-326
  9. Amorim, P; Serra, H; Sousa, BS; Dias, P; Castelo Branco, M; Martins, H. "Chronic stroke survivors' perspective on the use of serious games to motivate upper limb rehabilitation - a qualitative study". HEALTH INFORMATICS JOURNAL (2023): https://www.authenticus.pt/P-00Y-KJQ.
    10.1177/14604582231171932
  10. Yuval Cohen; Marlene Amorim; Joao Reis. "Artificial Intelligence Trends and Applications in Service Systems". Applied Sciences (2022): https://doi.org/10.3390/app122413032.
    10.3390/app122413032
  11. Adriane Cavalieri; João Reis; Marlene Amorim. "A Conceptual Model Proposal to Assess the Effectiveness of IoT in Sustainability Orientation in Manufacturing Industry: An Environmental and Social Focus". Applied Sciences (2022): https://doi.org/10.3390/app12115661.
    10.3390/app12115661
  12. Geraldo Cardoso de Oliveira Neto; Roberto Rodrigues Leite; Wagner Cezar Lucato; Rosangela Maria Vanalle; Marlene Amorim; João Carlos Oliveira Matias; Vikas Kumar. "Overcoming Barriers to the Implementation of Cleaner Production in Small Enterprises in the Mechanics Industry: Exploring Economic Gains and Contributions for Sustainable Development Goals". Sustainability (2022): https://doi.org/10.3390/su14052944.
    10.3390/su14052944
  13. Geraldo Cardoso Oliveira Neto; Micheline Maia Teixeira; Gabriel Luis Victorino Souza; Valquiria Demarchi Arns; Henrricco Nieves Pujol Tucci; Marlene Amorim. "Assessment of the Eco-Efficiency of the Circular Economy in the Recovery of Cellulose from the Shredding of Textile Waste". Polymers (2022): https://www.mdpi.com/2073-4360/14/7/1317.
    10.3390/polym14071317
  14. Raquel Castro Madureira; Cláudia Silva; Marlene Amorim; Marta Ferreira Dias; Bruno Lins; GISELA MELLO. "Think Twice to Achieve a Sustainable Project Management: From Ecological Sustainability towards the Sustainable Project Management Cube Model". Sustainability (2022): https://www.mdpi.com/2071-1050/14/6/3436.
    10.3390/su14063436
  15. Lucas, Margarida; Bem-haja, Pedro; Santos, Sandra; Figueiredo, Hugo; Dias, Marta Ferreira; Amorim, Marlene. "Digital proficiency: Sorting real gaps from myths among higher education students". British Journal of Educational Technology (2022): https://publons.com/wos-op/publon/50636699/.
    10.1111/BJET.13220
  16. Jorge H.O. Silva; Glauco H.S. Mendes; Paulo A. Cauchick Miguel; Marlene Amorim; Jorge Grenha Teixeira. "Customer experience research: intellectual structure and future research opportunities". Journal of Service Theory and Practice ahead-of-p ahead-of-p (2021): https://doi.org/10.1108/JSTP-08-2020-0193.
    10.1108/JSTP-08-2020-0193
  17. Jorge Fernandes; João Reis; Nuno Melão; Leonor Teixeira; Marlene Amorim. "The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry". Applied Sciences 11 8 (2021): 3438-3438. https://doi.org/10.3390/app11083438.
    10.3390/app11083438
  18. Adriane Cavalieri; João Reis; Marlene Amorim. "Circular Economy and Internet of Things: Mapping Science of Case Studies in Manufacturing Industry". Sustainability 13 6 (2021): 3299-3299. https://doi.org/10.3390/su13063299.
    10.3390/su13063299
  19. João Reis; Marlene Amorim; Nuno Melão; Yuval Cohen; Joana Costa. "Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces". Information 12 3 (2021): 122-122. https://doi.org/10.3390/info12030122.
    10.3390/info12030122
  20. Neto, G.C.D.O.; Tucci, H.N.P.; Correia, J.M.F.; da Silva, P.C.; da Silva, D.; Amorim, M.. "Stakeholders’ influences on the adoption of cleaner production practices: A survey of the textile industry". Sustainable Production and Consumption 26 (2021): 126-145. http://www.scopus.com/inward/record.url?eid=2-s2.0-85092323805&partnerID=MN8TOARS.
    10.1016/j.spc.2020.10.001
  21. Ávila, L.; Amorim, M.. "Organisational Identity of Social Enterprises: A Taxonomic Approach". Voluntas 32 1 (2021): 13-27. http://www.scopus.com/inward/record.url?eid=2-s2.0-85089671533&partnerID=MN8TOARS.
    10.1007/s11266-020-00264-z
  22. Rodrigues, Claudio; Rodrigues, Francisco; Pinho, Catia; Bento, Nuno; Amorim, Marlene; Teixeira, Antonio. "25 and 50G Optical Access Network Deployment Forecasts using Bi-Logistic curves". OPTICAL FIBER COMMUNICATIONS CONFERENCE AND EXPOSITION (OFC) (2021): https://publons.com/publon/49550305/.
    10.1364/OFC.2021.M3F.5
  23. Neto, Geraldo Cardoso de Oliveira; da Silva, Paulo Cesar; Tucci, Henrricco Nieves Pujol; Amorim, Marlene. "Reuse of water and materials as a cleaner production practice in the textile industry contributing to blue economy". Journal of Cleaner Production (2021): https://publons.com/publon/36241372/.
    10.1016/J.JCLEPRO.2021.127075
  24. Avila, Liliana; Ferreira, Luis Miguel D. F.; Amorim, Marlene. "What is different about social enterprises' operational practices and capabilities?". Operations Management Research (2021): https://publons.com/publon/50245666/.
    10.1007/S12063-021-00213-Z
  25. Carla Marisa Ferreira Gomes; Marlene Paula Castro Amorim; Mário Jorge Ferreira Rodrigues. "Learning from Online Voices: A Mixed Methods Approach to Explore Patient Online Reviews of Hospital Care in Portugal". e-Services (2021): https://publons.com/publon/50813400/.
    10.5772/INTECHOPEN.97793
  26. Avila, Liliana; Amorim, Marlene. "Mechanisms adopted by social enterprises for effective volunteer-based operations". International Journal of Organizational Analysis (2021): https://publons.com/publon/49465045/.
    10.1108/IJOA-08-2021-2892
  27. Rocha, Antonio; Romero, Fernando; Cunha, Manuela; Lima, Rui; Amorim, Marlene. "Evaluation Methods and Practices Used by University Technology Transfer Offices". PROCEEDINGS OF THE 8TH EUROPEAN CONFERENCE ON INNOVATION AND ENTREPRENEURSHIP, VOL 2 (2021): https://publons.com/wos-op/publon/52097964/.
    10.34190/EIE.21.205
  28. Mello, Gisela; Reuter, Jessica; Dias, Marta Ferreira; Amorim, Marlene. "Promoting Environmental Education with Escape Room Activities: Critical Factors for Implementation". PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON GAMES BASED LEARNING (ECGBL) (2021): https://publons.com/publon/51360046/.
    10.34190/GBL.21.109
  29. Felipe Silva; David Resende; Marlene Amorim; Monique Borges. "A Field Study on the Impacts of Implementing Concepts and Elements of Industry 4.0 in the Biopharmaceutical Sector". Journal of Open Innovation: Technology, Market, and Complexity 6 4 (2020): 175-175. https://doi.org/10.3390/joitmc6040175.
    10.3390/joitmc6040175
  30. Andromeda Menezes; Rui M. Lima; André Luiz Aquere; Marlene Amorim. "An Adaptation of SERVQUAL for Events Evaluation: An Environmental Sustainability Addon". Sustainability 12 18 (2020): 7408-7408. https://doi.org/10.3390/su12187408.
    10.3390/su12187408
  31. Silva, Felipe; Resende, David; Amorim, Marlene Paula Castro. "Um estudo sobre a aplicação dos conceitos e elementos da indústria 4.0 na produção de biomedicamentos". Revista Produção Online 20 2 (2020): 493-520. https://doi.org/10.14488%2F1676-1901.v20i2.3843.
    10.14488/1676-1901.v20i2.3843
  32. Avila, Liliana; Amorim, Marlene. "Organisational Identity of Social Enterprises: A Taxonomic Approach". VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations (2020): https://publons.com/publon/33690555/.
    10.1007/S11266-020-00264-Z
  33. Menezes, A.; Lima, R.M.; Aquere, A.L.; Amorim, M.. "An adaptation of servqual for events evaluation: An environmental sustainability addon". Sustainability (Switzerland) 12 18 (2020): http://www.scopus.com/inward/record.url?eid=2-s2.0-85091700860&partnerID=MN8TOARS.
    10.3390/SU12187408
  34. Asefi, S.; Resende, D.N.; Amorim, M.P.C.; Asefi, Sedigheh; Resende, David Nunes; Castro Amorim, Marlene Paula. "Modeling a successful innovation ecosystem toward a sustainable community: The I-Reef (a review study)". Energy Reports 6 (2020): 593-598. http://www.scopus.com/inward/record.url?eid=2-s2.0-85072281840&partnerID=MN8TOARS.
    10.1016/j.egyr.2019.09.031
  35. Souza, Angelica; Ferreira Dias, Marta; Amorim, Marlene. "Recent Empirical Results of The Impact of Digitalisation on The Labour Market". International Business Information Management Association Conference (2020): https://publons.com/publon/50245669/.
  36. Baptista, Liliana; Ferreira Dias, Marta; Amorim, Marlene. "Implications of Job Satisfaction on the Turnover of Workers in Information, Communication and Electronic Technologies Sector". International Business Information Management Association Conference (2020): https://publons.com/publon/50245668/.
  37. Roberto Leite; Marlene Amorim; Mário Rodrigues; Geraldo Oliveira Neto. "Overcoming Barriers for Adopting Cleaner Production: A Case Study in Brazilian Small Metal-Mechanic Companies". Sustainability 11 17 (2019): 4808-4808. https://doi.org/10.3390/su11174808.
    10.3390/su11174808
  38. SARMENTO, MARIA; Amorim, Marlene; Dias, Marta Ferreira; Madaleno, Mara. "Product Innovation in the Crafts Sector". Technology Transfer and Entrepreneurship 5 2 (2019): 100-109. http://dx.doi.org/10.2174/2213809906666181218111649.
    10.2174/2213809906666181218111649
  39. Amorim, M.; Dias, M. Ferreira; Madaleno, M.; Galego, D.; Alvarado, G.; Osorio, C.. "INNOVATION IN TEACHING AND LEARNING FOR THE DEVELOPMENT OF SOCIAL INNOVATION COMPETENCES IN HIGHER EDUCATION: AN INTERNATIONAL COLLABORATIVE EXPERIENCE BETWEEN EUROPE AND LATIN AMERICA". INTED2017: 11TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (2019): https://publons.com/publon/33300789/.
    10.21125/INTED.2019.1518
  40. Saghezchi, F.; Amorim, M.; Rosa, M. J.; Pombo, P.. "ALIGNING THE PARTICIPATION OF VISITORS OF SCIENCE CENTRES WITH SCIENCE COMMUNICATION AND EDUCATION GOALS". ICERI2014: 7TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (2019): https://publons.com/publon/34935046/.
    10.21125/ICERI.2019.2092
  41. Amorim, Marlene; Dias, Marta Ferreira; Silva, Helena; Sarmento, Constanca Morais; Madaleno, Mara; Pimentel, Carina. "EXPLORING THE REQUIREMENTS FOR TRANSVERSAL COMPETENCES IN UNIVERSITY GRADUATES: BUILDING A COMPETENCE MEASUREMENT SCALE TO INFORM THE DEVELOPMENT OF HIGHER EDUCATION". INTED2017: 11TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (2019): https://publons.com/publon/28817191/.
    10.21125/INTED.2019.1316
  42. Amorim, M.; Ferreira Dias, M.; Sarmento, M.; Madaleno, M.. "COMPETENCES FOR SOCIAL INNOVATION: AN INTERNATIONAL EXPLORATORY STUDY". EDULEARN16: 8TH INTERNATIONAL CONFERENCE ON EDUCATION AND NEW LEARNING TECHNOLOGIES (2019): https://publons.com/publon/33936253/.
    10.21125/EDULEARN.2019.2305
  43. Campos, Andre; Rodrigues, Mario; Signoretti, Alberto; Amorim, Marlene. "EXPLORING INFORMAL LEARNING APPROACHES FOR PROMOTING GENERAL ACQUAINTANCE WITH COMPUTATIONAL THINKING". INTED2017: 11TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (2019): https://publons.com/publon/34935047/.
    10.21125/INTED.2019.1793
  44. Amorim, Marlene; Santinha, Goncalo; Guimaraes, Cristina Machado; Rodrigues, Mario. "BUILDING ON ONLINE USER GENERATED CONTENT TO IMPLEMENT ACTIVE LEARNING EXPERIENCES FOR MANAGEMENT STUDENTS". INTED2017: 11TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (2019): https://publons.com/publon/34935048/.
    10.21125/INTED.2019.1795
  45. Amorim, Marlene; Dias, Marta Ferreira; Sarmento, Maria; Madaleno, Mara; Galego, Diego; Roldan, Lucas. "VALIDATION OF THE SOCIAL INNOVATION COMPETENCE ASSESSMENT INSTRUMENT: A FACTORIAL ANALYSIS". EDULEARN16: 8TH INTERNATIONAL CONFERENCE ON EDUCATION AND NEW LEARNING TECHNOLOGIES (2019): https://publons.com/publon/33936254/.
    10.21125/EDULEARN.2019.2310
  46. Amorim, Marlene; Dias, Marta Ferreira; Rodrigues, Mario; Oliveira, Jose Manuel; Dimas, Isabel; Rainho, Jose; Andrade, Eva. "The Non-Formal Academy Experience: An Exploratory Model to Develop Students' Competences for Working in International and Virtual Teams". 9TH INTERNATIONAL CONFERENCE THE FUTURE OF EDUCATION (2019): https://publons.com/publon/28817253/.
  47. Souza, Angelica; Baptista, Liliana; Sarmento, Maria; Dias, Marta Ferreira; Amorim, Marlene. "THE CHALLENGING QUEST FOR TALENT RETENTION IN MEDIUM DENSITY URBAN TERRITORIES: WHAT EXPLAINS THE ATTRACTIVENESS OF A REGION FOR YOUNG GRADUATES?". ICERI2014: 7TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (2019): https://publons.com/publon/33300788/.
    10.21125/ICERI.2019.2074
  48. Amorim, M.; Dias, M. Ferreira; Rodrigues, M.; Madureira, R.; Madaleno, M.; Vitoria, A.; Lucas, M.; Souza, A.. "SUSTAINING THE DIGITAL TRANSFORMATION: AN EXPLORATORY APPROACH TO PRIORITIZE COMPETENCIES FOR THE FUTURE OF WORK". ICERI2014: 7TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (2019): https://publons.com/publon/33300787/.
    10.21125/ICERI.2019.2041
  49. Amorim, M.; Rodrigues, M.. "ADVANCING THE ACQUAINTANCE OF STUDENTS WITH THE EXTRACTION OF KNOWLEDGE FROM ONLINE CITIZEN REVIEWS TO INFORM THE MANAGEMENT OF PUBLIC SERVICES". ICERI2014: 7TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (2019): https://publons.com/publon/34935045/.
    10.21125/ICERI.2019.2085
  50. Amorim, Marlene; Rodrigues, Mario; Santinha, Goncalo; Guimaraes, Cristina Machado. "Developing Competences for Making Sense of Online Citizen Reviews in Public Services: An Active Learning Experience with Higher Education Students". 9TH INTERNATIONAL CONFERENCE THE FUTURE OF EDUCATION (2019): https://publons.com/publon/32346352/.
  51. de Oliveira Neto, Geraldo Cardoso; Costa, Ivanir; de Sousa, Washington Carvalho; Castro Amorim, Marlene Paula; Godinho Filho, Moacir. "Adoption of a telemetry system by a logistics service provider for road transport of express cargo: a case study in Brazil". International Journal of Logistics Research and Applications (2019): https://publons.com/publon/26781493/.
    10.1080/13675567.2018.1564253
  52. Marques, Helder; Amorim, Marlene; Dias, Marta Ferreira. "Decision on energy efficiency from the perspective of the managers: its barriers". 9TH INTERNATIONAL CONFERENCE ON THE EUROPEAN ENERGY MARKET (EEM) (2019): https://publons.com/publon/28817190/.
    10.1109/EEM.2019.8916274
  53. de Oliveira Neto, G.C.; Chaves, L.E.C.; Pinto, L.F.R.; Santana, J.C.C.; Amorim, M.P.C.; Rodrigues, M.J.F.; Geraldo Oliveira Neto; et al. "Economic, environmental and social benefits of adoption of pyrolysis process of tires: A feasible and ecofriendly mode to reduce the impacts of scrap tires in Brazil". Sustainability (Switzerland) 11 7 (2019): 2076-2076. http://www.scopus.com/inward/record.url?eid=2-s2.0-85064069475&partnerID=MN8TOARS.
    10.3390/su1102076
  54. Cohen, Yuval; Gelbard, Roy; Amorim, Marlene. "When to Stop? A New Stop Criterion for Combinatorial Optimization Search Techniques". Closing the Gap Between Practice and Research in Industrial Engineering (2019): https://publons.com/publon/15671136/.
    10.1007/978-3-319-96005-0_26
  55. Sousa, R.; Amorim, M.; Sousa, Rui; Amorim, Marlene. "Architectures for multichannel front-office service delivery models". International Journal of Operations and Production Management 38 3 (2018): 828-851. http://www.scopus.com/inward/record.url?eid=2-s2.0-85043480153&partnerID=MN8TOARS.
    10.1108/IJOPM-10-2015-0612
  56. Oliveira Neto, G.C.D.; Pinto, L.F.R.; Amorim, M.P.C.; Giannetti, B.F.; Almeida, C.M.V.B.D.. "A framework of actions for strong sustainability". Journal of Cleaner Production 196 (2018): 1629-1643. http://www.scopus.com/inward/record.url?eid=2-s2.0-85048756910&partnerID=MN8TOARS.
    10.1016/j.jclepro.2018.06.067
  57. Melão, N.F.; Amorim, M.; Marimon, F.; Alegre, I.; Nuno Filipe Melao; Marlene Amorim; Frederic Marimon; Inés Alegre; Paulo Sampaio. "Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters". International Journal of Quality and Reliability Management 35 2 (2018): 354-372. http://www.scopus.com/inward/record.url?eid=2-s2.0-85041497611&partnerID=MN8TOARS.
    10.1108/IJQRM-10-2016-0187
  58. De Oliveira Neto, G.C.; Filho, M.G.; Gonçalves, M.A.; Costa, B.K.; Da Silva, D.; Amorim, M.P.C.. "Framework built on resource based view for outsourcing strategy on hiring logistics service provider". Gestao e Producao 25 3 (2018): 458-484. http://www.scopus.com/inward/record.url?eid=2-s2.0-85053069209&partnerID=MN8TOARS.
    10.1590/0104-530X2016-17
  59. Marlene Amorim; University of Aveiro Portugal; Sandra Maria Correia Loureiro. "EFFECT OF WEBSITE PERFORMANCE EXPECTANCY ON CUSTOMER SATISFACTION ONLINE FASHION PERFORMANCE". Global Fashion Management Conference 2017 (2017): 536-539. https://doi.org/10.15444%2Fgfmc2017.06.07.02.
    10.15444/gfmc2017.06.07.02
  60. Moura e Sá, P.; Amorim, M.. "A typology of customer-to-customer interaction and its implications for excellence in service provision". Total Quality Management and Business Excellence 28 9-10 (2017): 1183-1193. http://www.scopus.com/inward/record.url?eid=2-s2.0-85017216249&partnerID=MN8TOARS.
    10.1080/14783363.2017.1309121
  61. Melão, N.F.; Maria Guia, S.; Amorim, M.. "Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services". Total Quality Management and Business Excellence 28 7-8 (2017): 840-857. http://www.scopus.com/inward/record.url?eid=2-s2.0-84955143839&partnerID=MN8TOARS.
    10.1080/14783363.2015.1132160
  62. dos Santos, P.F.; Simon, A.T.; Guimarães, G.E.; Amorim, M.; Junior, M.V.. "Analyzing the competences of production engineering graduates: An industry perspective". Production 27 (2017): http://www.scopus.com/inward/record.url?eid=2-s2.0-85056707678&partnerID=MN8TOARS.
    10.1590/0103-6513.005317
  63. Amorim, Marlene Paula Castro. "Assisted vs. Self-Checkout in Retail: An Empirical Analysis of the Impact of Operational Process Dimensions on Customer Satisfaction, Recommendation and Reuse". Journal of Service Science Research (2016):
    10.1007/s12927-016-0001-z
  64. Vikas Kumar; Marlene Amorim; Arijit Bhattacharya; Jose Arturo Garza-Reyes; Arijit Bhatt. "Managing reverse exchanges in service supply chains". Supp Chain Mnagmnt 21 2 (2016): 157-165. http://dx.doi.org/10.1108/scm-12-2015-0467.
    10.1108/scm-12-2015-0467
  65. Maneesh Kumar; Niraj Kumar; Vikas Kumar; Marlene Amorim; Arijit Bhatt. "Three dimensions of service recovery: examining relationship and impact". Supp Chain Mnagmnt 21 2 (2016): 273-286. http://dx.doi.org/10.1108/scm-03-2015-0086.
    10.1108/scm-03-2015-0086
  66. Qile He; Abby Ghobadian; David Gallear; Loo-See Beh; Nicholas O'Regan; Vikas Kumar, Marlene Amorim, Arijit Bhatt. "Towards conceptualizing reverse service supply chains". Supply Chain Management: An International Journal 21 2 (2016): 166-179. https://doi.org/10.1108%2Fscm-01-2015-0035.
    10.1108/scm-01-2015-0035
  67. Borrego, C.; Costa, A.M.; Ginja, J.; Amorim, M.; Coutinho, M.; Karatzas, K.; Sioumis, T.; et al. "Assessment of air quality microsensors versus reference methods: The EuNetAir joint exercise". Atmospheric Environment 147 (2016): 246-263. http://www.scopus.com/inward/record.url?eid=2-s2.0-84991729075&partnerID=MN8TOARS.
    10.1016/j.atmosenv.2016.09.050
  68. Kumar, V.; Amorim, M.; Bhattacharya, A.; Garza-Reyes, J.A.. "Managing reverse exchanges in service supply chains". Supply Chain Management 21 2 (2016): 157-165. http://www.scopus.com/inward/record.url?eid=2-s2.0-84960956285&partnerID=MN8TOARS.
    10.1108/SCM-12-2015-0467
  69. Sousa, R.; Amorim, M.; Pinto, G.M.; Magalhães, A.. "Multi-channel deployment: A methodology for the design of multi-channel service processes". Production Planning and Control 27 4 (2016): 312-327. http://www.scopus.com/inward/record.url?eid=2-s2.0-84955724414&partnerID=MN8TOARS.
    10.1080/09537287.2015.1125031
  70. Roelofs, Dick; Bicho, Rita C.; de Boer, Tjalf E.; Castro-Ferreira, Marta P.; Montagne-Wajer, Kora; van Gestel, Cornelis A. M.; Soares, Amadeu M. V. M.; van Straalen, Nico M.; Amorim, Monica J. B.. "MECHANISMS OF PHENANTHRENE TOXICITY IN THE SOIL INVERTEBRATE, ENCHYTRAEUS CRYPTICUS". Environmental Toxicology and Chemistry (2016): https://publons.com/publon/8754796/.
    10.1002/ETC.3433
  71. Marlene Amorim; Philip Moscoso; Alejandro Lago. "Customer participation in services: a framework for process design". IJQRS 2 1 (2015): 47-47. http://dx.doi.org/10.1504/ijqrs.2015.069781.
    10.1504/ijqrs.2015.069781
  72. Sousa, R.; Amorim, M.; Rabinovich, E.; Sodero, A.C.. "Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?". Decision Sciences 46 3 (2015): 623-657. http://www.scopus.com/inward/record.url?eid=2-s2.0-84930417911&partnerID=MN8TOARS.
    10.1111/deci.12142
  73. Marlene Amorim; Maria João Rosa; Sandra Santos. "Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services". Organizacija 47 3 (2014): http://dx.doi.org/10.2478/orga-2014-0015.
    10.2478/orga-2014-0015
  74. Marlene Amorim; Fatemeh Bashashi Saghezchi. "An investigation of service quality assessments across retail formats". International Journal of Quality and Service Sciences 6 2/3 (2014): 221-236. http://dx.doi.org/10.1108/ijqss-02-2014-0015.
    Publicado • 10.1108/ijqss-02-2014-0015
  75. Harley Dos Santos Martins; Sandra Maria Correia Loureiro; Marlene Paula Castro Amorim. "Addressing environmental, financial and social sustainability in the management of higher education quality". JIBED 7 3 (2014): 181-181. http://dx.doi.org/10.1504/jibed.2014.063088.
    10.1504/jibed.2014.063088
  76. Amorim, M.; Saghezchi, F.B.. "An investigation of service quality assessments across retail formats". International Journal of Quality and Service Sciences 6 2-3 (2014): 221-236. http://www.scopus.com/inward/record.url?eid=2-s2.0-84928338557&partnerID=MN8TOARS.
    10.1108/IJQSS-02-2014-0015
  77. Marques, A.I.; Rosa, M.J.; Amorim, M.; Soares, P.; Oliveira-Tavares, A.; Santos, R.; Mota, J.; Carvalho, J.. "Study protocol: Using the Q-STEPS to assess and improve the quality of physical activity programmes for the elderly". BMC Research Notes 5 (2012): http://www.scopus.com/inward/record.url?eid=2-s2.0-84862172388&partnerID=MN8TOARS.
    10.1186/1756-0500-5-171
  78. Amorim, M.; Pimentel.carina, C.; Rosa, M.J.. "Iem graduates transition to the labour market: The importance of internships". International Journal of Industrial Engineering and Management 3 2 (2012): 83-92. http://www.scopus.com/inward/record.url?eid=2-s2.0-84865535685&partnerID=MN8TOARS.
  79. Lima, R.M.; Mesquita, D.; Amorim, M.; Jonker, G.; Flores, M.A.. "An analysis of knowledge areas in industrial engineering and management curriculum". International Journal of Industrial Engineering and Management 3 2 (2012): 75-82. http://www.scopus.com/inward/record.url?eid=2-s2.0-84865560495&partnerID=MN8TOARS.
Capítulo de livro
  1. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight". Portugal: Springer International Publishing,
    Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight. Lecture Notes in Business Information Processing. Exploring Service Science. DOI: 10.1007/978-3-030-00713-3
  2. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa; Matos, Patrícia Sofia Lopes. "Digital Transformation: A Literature Review and Guidelines for Future Research". Portugal: Springer International Publishing,
    https://doi.org/10.1007/978-3-319-77703-0_41
  3. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?". Portugal: Springer International Publishing,
    10.1007/978-3-319-56925-3_5
  4. Reis, João; Amorim, Marlene; Melão, Nuno. "Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations". Portugal: Springer International Publishing,
    10.1007/978-3-319-14980-6_23
  5. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations". Portugal: Springer International Publishing,
    10.1007/978-3-319-14980-6_23
  6. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight". Portugal: Springer International Publishing,
    Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight. Lecture Notes in Business Information Processing. Exploring Service Science. DOI: 10.1007/978-3-030-00713-3
  7. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa; Matos, Patrícia Sofia Lopes. "Digital Transformation: A Literature Review and Guidelines for Future Research". Portugal: Springer International Publishing,
    https://doi.org/10.1007/978-3-319-77703-0_41
  8. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?". Portugal: Springer International Publishing,
    10.1007/978-3-319-56925-3_5
  9. Reis, João; Amorim, Marlene; Melão, Nuno. "Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations". Portugal: Springer International Publishing,
    10.1007/978-3-319-14980-6_23
  10. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. "Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations". Portugal: Springer International Publishing,
    10.1007/978-3-319-14980-6_23
  11. Marlene Amorim; Paulo Augusto Cauchick-Miguel; Joana de Jesus; Vikas Kumar. "Pilot Project of Industrial Costing in a Ceramic Company". 2024.
    10.1007/978-3-031-38165-2_27
  12. A. Rocha; F. Romero; R. M. Lima; M. Amorim; M. Cruz-Cunha. "Technology Transfer and Valuation Methods in Use by University Technology Transfer Offices". 2023.
    10.1007/978-3-031-36840-0_3
  13. Adriane Cavalieri; João Reis; Marlene Amorim. "Socioenvironmental Effectiveness of IoT: Structure and Elements of a Proposal Assessment Tool". 2023.
    10.1007/978-3-031-47058-5_12
  14. Jessica Reuter; Marta Ferreira Dias; Marlene Amorim; Mara Madaleno; Claúdia Veloso. "Educators as Facilitators of Game-Based Learning". In Their Knowledge, Attitudes, and Skills, 533-553. {IGI, 2022.
    10.4018/978-1-7998-7271-9.ch028
  15. Marta Ferreira Dias; Marlene Amorim; Fernando Silvio Cavalcante Pimentel; Jessica Reuter; Renato Encarnação. "Challenges in the Application of Educational Escape Rooms in the Brazilian Context". 423-441. {IGI, 2022.
    10.4018/978-1-7998-8645-7.ch021
  16. Roberto Rivera; Marlene Amorim; João Reis. "Technological Disruption in Grocery Retail: An Overview of the Last Decade (2012–2021)". 2022.
    10.1007/978-3-031-14763-0_25
  17. Henrricco Nieves Pujol Tucci; Geraldo Cardoso de Oliveira Neto; Flavio Luiz Rodrigues; Marlene Amorim; João Reis. "Cleaner Production with Economic and Environmental Assessment: A Case Study in an Aeronautical Workshop". 2021.
    10.1007/978-3-030-78570-3_30
  18. Adriane Cavalieri; Marlene Amorim; João Reis. "Eco-Innovation and Digital Transformation Relationship: Circular Economy as a Focal Point". 2021.
    10.1007/978-3-030-78570-3_4
  19. Roberto Rivera; Marlene Amorim; João Reis. "Public Transport Systems and its Impact on Sustainable Smart Cities: A Systematic Review". 2021.
    10.1007/978-3-030-78570-3_3
  20. Diego Galego; Marta Ferreira Dias; Marlene Amorim; Mara Madaleno; Gladys Jimenez; Camila Zamora Osorio. "Educators as Digital Learners". In A Social Innovation Collaborative Experience, 75-89. {IGI, 2020.
    10.4018/978-1-5225-9304-1.ch005
  21. Sá, Patrícia Moura e; Amorim, Marlene Paula Castro. "Opportunities and Challenges Raised by Customer-To-Customer Interaction to Service Operations". In Opportunities and Challenges Raised by Customer-To-Customer Interaction to Service Operations, 209-234. Imprensa da Universidade de Coimbra, 2020.
  22. Reis J.; Amorim M.; Melão N.; Cohen Y.; Rodrigues M.. "Digitalization: A Literature Review and Research Agenda". 2020.
    10.1007/978-3-030-43616-2_47
  23. Maria Sarmento; Diego Galego; Marta Alexandra da Costa Ferreira Dias; Marlene Amorim. "Assessing Gender Gaps on ICT Competences in Four European Countries". 132-153. {IGI, 2019.
    10.4018/978-1-5225-6307-5.ch006
  24. Maria Sarmento; Marta Ferreira Dias; Marlene Amorim; Mara Madaleno; Carina Pimentel. "Transversal Competences Towards Employability in Female Students". 63-90. {IGI, 2019.
    10.4018/978-1-5225-9171-9.ch004
  25. Liliana Ávila; Marlene Amorim; Luis Miguel D. F. Ferreira. "Workforce Management Practices in Volunteer-Based Operations for the Generation of Social and Economic Value". 60-81. {IGI, 2018.
    10.4018/978-1-5225-5360-1.ch003
  26. Amorim, Marlene; Dias, Marta Ferreira; Silva, Helena; Galego, Diego; SARMENTO, MARIA; Pimentel, Carina. "Assessing Entrepreneurial Profiles: A Study of Transversal Competence Gaps in Four European Countries". In Studies on Entrepreneurship, Structural Change and Industrial Dynamics, 359-376. Springer International Publishing, 2018.
    10.1007/978-3-319-89336-5_17
  27. Galego, Diego; Amorim, Marlene Paula Castro; Ferreira Dias, Marta; SARMENTO, MARIA. "Barriers of Social Innovation in Academic Curricula". In Conference Proceedings. The Future of Education. 8th Edition. 2018.
Livro
  1. Amorim, Marlene Paula Castro; Panagiotis G. Anastassopoulos; Natalie Asmussen; Fatemeh Bashashi Saghezchi; Lorena Bittencourt Bastos; Madureira, Raquel Castro; Ferreira Dias, Marta; et al. Perspectives on gender bias in recruitment. Aveiro, Portugal: UA Editora. 2023.
    Publicado
  2. Amorim, Marlene; Madureira, Raquel Castro; Demosthenous, Ero; Dimopoulou, Machrina; Ferreira Dias, Marta; Anastassopoulos, Panagiotis G.; Giorgakis, Giorgios; et al. A competence framework for e-Leadership. UA Editora. 2023.
    10.48528/e2qj-yz58
  3. Kortesidou, Déspina (ed.); Schellekens, Fleur (ed.); Zinovyeva, Alexandra (ed.); Ferreira Dias, Marta; Scroccaro, Alessandra; Heinz, Alexander; Misjuns, Alvis; et al. UNLOCKing creative & innovative teaching in higher education extended abstracts. UA Editora. 2023.
    10.48528/k340-7j36
  4. Amorim, Marlene; Madureira, Raquel Castro; Demosthenous, Ero; Dimopoulou, Machrina; Ferreira Dias, Marta; Anastassopoulos, Panagiotis G.; Giorgakis, Giorgios; et al. Guidebook of inclusion of best practices on suitable digital working environments. UA Editora. 2023.
    10.48528/9sa2-kv50
  5. Amorim, Marlene Paula Castro; Ferreira Dias, Marta; Margarida Lucas; Madaleno, Mara; Madureira, Raquel Castro; Patrícia Marques; Paulo Marques; et al. Transformação digital: competências técnicas para o futuro mercado de trabalho. Aveiro, Portugal: UA Editora. 2022.
    Publicado
  6. Amorim, Marlene Paula Castro; Ferreira Dias, Marta; Margarida Lucas; Madaleno, Mara; Madureira, Raquel Castro; Patrícia Marques; Paulo Marques; et al. Transformação digital e o futuro do mercado de trabalho. Aveiro: UA Editora. 2022.
    Publicado
  7. Amorim, Marlene Paula Castro; Ferreira Dias, Marta; Margarida Lucas; Madaleno, Mara; Madureira, Raquel Castro; Patrícia Marques; Paulo Marques; et al. Transformação digital: competências transversais para o futuro do mercado de trabalho. Aveiro, Portugal: UA Editora. 2022.
    Publicado
  8. Tercanli, Hacer; Martina, Richard; Ferreira Dias, Marta; Wakkee, Ingrid; Reuter, Jéssica; Amorim, Marlene; Madaleno, Mara; et al. Educational escape rooms in practice: research, experiences, and recommendations. UA Editora. 2021.
    10.34624/rpxk-hc61
  9. Rosete, A.; Soares, B.; Salvadorinho, J.; Reis, J.; Amorim, M.. Service Robots in the Hospitality Industry: An Exploratory Literature Review. 2020.
    10.1007/978-3-030-38724-2_13
  10. Silva, J.H.O.; Mendes, G.H.S.; Cauchick-Miguel, P.A.; Amorim, M.. Customer Experience Literature Analysis Based on Bibliometry. 2020.
    10.1007/978-3-030-38724-2_1
  11. Cauchick-Miguel, P.A.; Moro, S.R.; Rivera, R.; Amorim, M.. Data management plan in research: characteristics and development. 2020.
    10.1007/978-3-030-50072-6_1
  12. Reis, J.; Amorim, M.; Cohen, Y.; Rodrigues, M.. Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review. 2020.
    10.1007/978-3-030-45688-7_23
  13. Cohen, Y.; Reis, J.; Amorim, M.. Empirical Analysis of Call Center Load & Service Level for Shift Planning. 2020.
    10.1007/978-3-030-38724-2_6
  14. Amorim, Marlene Paula Castro; Ferreira Dias, Marta; Margarida Lucas; Madaleno, Mara; Madureira, Raquel Castro; Patrícia Marques; Paulo Marques; et al. Transformação digital: tecnologias e competências para o futuro do trabalho e das profissões. Aveiro, Portugal: UA Editora. 2020.
    Publicado
  15. Campos, A.; Rodrigues, M.; Amorim, M.; Signoretti, A.. Designing Interactive Tools for Learning in the Digital Age. 2019.
    10.1007/978-3-030-02242-6_9
  16. Reis, J.; Amorim, M.; Melão, N.. Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight. 2018.
    10.1007/978-3-030-00713-3_3
  17. Amorim, M.; Saghezchi, F.B.; Rosa, M.J.; Pombo, P.. Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres. 2018.
    10.1007/978-3-030-00713-3_22
  18. Reis, J.; Amorim, M.; Melão, N.; Matos, P.. Digital transformation: A literature review and guidelines for future research. 2018.
    10.1007/978-3-319-77703-0_41
  19. Campos, A.; Rodrigues, M.; Signoretti, A.; Amorim, M.. Pibook: Introducing computational thinking to diversified audiences. 2018.
    10.1007/978-3-319-94640-5_9
  20. Amorim, Marlene; Dias, Marta Ferreira; Madaleno, Mara; Sarmento, Constança Morais; Putcrabey, Sophie. Study on apprenticeship and ICT based learning practices in the crafts sector. Portugal: UA Editora. 2018.
  21. Amorim, Marlene. CATCH IT!. Polónia. 2017.
  22. Reis, J.; Amorim, M.; Melão, N.. New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?. 2017.
    10.1007/978-3-319-56925-3_5
  23. Marlene Amorim; Carlos Ferreira; Milton Vieira Junior; Carlos Prado. Engineering Systems and Networks. Springer International Publishing. 2017.
    10.1007/978-3-319-45748-2
  24. Ávila, L.; Amorim, M.. Operational challenges in hybrid organizations: Insights for future research. 2017.
  25. Dinis-Carvalho, José; Lima, Rui M.; Menezes, Andromeda; Amorim, Marlene. Waste types in people processing services. Portugal: Springer International Publishing. 2017.
    10.1007/978-3-319-45748-2_30
  26. Dinis-Carvalho, José; Lima, Rui M.; Menezes, Andromeda; Amorim, Marlene. Waste types in people processing services. Portugal: Springer International Publishing. 2017.
    10.1007/978-3-319-45748-2_30
  27. Amorim, Marlene Paula Castro; Teixeira, Leonor da Conceição; Lopes, Rui Jorge Ferreira Soares Borges; Ferreira, Carlos Manuel dos Santos; Ferreira, José António de Vasconcelos. Book of abstracts of the ICIEOM-CIO-IIIE International Conference 2015. Portugal: UA Editora. 2015.
  28. Amorim, Marlene Paula Castro; Teixeira, Leonor da Conceição; Lopes, Rui Jorge Ferreira Soares Borges; Ferreira, Carlos Manuel dos Santos; Ferreira, José António de Vasconcelos. Engineering systems and networks: the way ahead for industrial engineering and operations management: book of proceedings of the ICIEOM-CIO-IIIE, International Conference 2015. Portugal: UA Editora. 2015.
  29. Amorim, Marlene Paula Castro; Teixeira, Leonor da Conceição; Lopes, Rui Jorge Ferreira Soares Borges; Ferreira, Carlos Manuel dos Santos; Ferreira, José António de Vasconcelos. Book of abstracts of the ICIEOM-CIO-IIIE International Conference 2015. Portugal: UA Editora. 2015.
  30. Amorim, Marlene Paula Castro; Teixeira, Leonor da Conceição; Lopes, Rui Jorge Ferreira Soares Borges; Ferreira, Carlos Manuel dos Santos; Ferreira, José António de Vasconcelos. Engineering systems and networks: the way ahead for industrial engineering and operations management: book of proceedings of the ICIEOM-CIO-IIIE, International Conference 2015. Portugal: UA Editora. 2015.
  31. Teles, Filipe; Amorim, Marlene Paula Castro; Ferreira Dias, Marta; Franqueira, Teresa. Oportunidades para a Inovação Social e Empreendedorismo na Região de Aveiro: Um Território com Identidade. Aveiro, Portugal: Universidade de Aveiro. 2015.
    Publicado
  32. Sousa, Rui; Amorim, Marlene; Magalhães, Ana; Pinto, Guida Marques. Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial Report. Portugal: Faculdade de Economia e Gestão da Universidade Católica Portuguesa. 2013.
  33. Sousa, Rui; Amorim, Marlene; Magalhães, Ana; Pinto, Guida Marques. Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial Report. Portugal: Faculdade de Economia e Gestão da Universidade Católica Portuguesa. 2013.
Poster em conferência
  1. Amorim, Marlene Paula Castro; Bastos, Lorena; Fatemeh SAGHEZCHI; Mário Jorge Ferreira Rodrigues; Ferreira Dias, Marta; Claudia SOUSA SILVA; Madureira, Raquel Castro. "GUIDE Project". Trabalho apresentado em Ciência 2023 - Encontro com a Ciência e a Tecnologia em Portugal, 2023.
Pré-impressão
  1. Adriana Simões; Raquel Castro Madureira; Marlene Amorim. "The Role of Digitalization Towards a More Sustainable Procurement – A Case Study From Portugal". 2024. https://doi.org/10.20944/preprints202403.0263.v1.
    10.20944/preprints202403.0263.v1
  2. Rocha, A; Lima, RM; Amorim, M; Romero, F; Cruz-Cunha, M. "Managing R&D and Innovation Projects: An Integrated Conceptual Model for Technology Transfer". 2022. https://www.authenticus.pt/P-00W-SDC.
    10.1142/s0219877022500316
Relatório
  1. Ávila, Liliana; Amorim, Marlene Paula Castro. 2014. The State of Social Entrepreneurship in Portugal - SEFORÏS Country Report. https://i-propeller.com/wp-content/uploads/2016/08/ipropeller-Country_report_Portugal.pdf.
Tese / Dissertação
  1. Monteiro, Nuno Miguel Rodrigues; Amorim, Marlene Castro; Alvarelhão, José Joaquim Marques. "Índice para avaliar o envelhecimento ativo e saudável a nível local". Mestrado, 2018. http://hdl.handle.net/10773/24178.
  2. Dias, Telma Alexandra Abrantes; Amorim, Marlene Castro. "Melhoria da estabilidade em processos de back office recorrendo a ferramentas Lean". Mestrado, 2018. http://hdl.handle.net/10773/24398.
  3. Reis, João Carlos Gonçalves dos; Amorim, Marlene Castro; Melão, Nuno Filipe Rosa. "Omni-channel services in the banking industry : qualitative multi-method research". Mestrado, 2018. http://hdl.handle.net/10773/23946.
  4. Ribeiro, Daniela Rodrigues; Amorim, Marlene Castro. "Caracterização e melhoria de processos comerciais na área da saúde". Mestrado, 2018. http://hdl.handle.net/10773/24387.
  5. Cales, Filipe Quintas Ferreira; Amorim, Marlene Castro. "Minimização de desperdícios com base no Lean Manufacturing num setor produtivo de cápsulas de rosca e numa oficina de manutenção". Mestrado, 2018. http://hdl.handle.net/10773/23959.
  6. Salgueiro, Filipe André Henriques; Amorim, Marlene Castro. "Melhoria de processos : framework colaborativo para a implementação de modelos BPMN". Mestrado, 2018. http://hdl.handle.net/10773/23961.
  7. Paquete, Ana Rita Ferreira; Amorim, Marlene Castro. "Aplicação de ferramentas Lean ao balanceamento de stocks de mercadorias". Mestrado, 2018. http://hdl.handle.net/10773/23962.
  8. Dias, Telma Alexandra Abrantes; Amorim, Marlene Castro. "Melhoria da estabilidade em processos de back office recorrendo a ferramentas Lean". Mestrado, 2018. http://hdl.handle.net/10773/24398.
  9. Camões, Ana Raquel Monteiro Marques; Dias, Marta Alexandra Ferreira; Amorim, Marlene Castro. "Medição do impacto social dos serviços regionais: o caso de um município". Mestrado, 2018. http://hdl.handle.net/10773/24596.
  10. Reis, João Carlos Gonçalves dos; Amorim, Marlene Castro; Melão, Nuno Filipe Rosa. "Omni-channel services in the banking industry : qualitative multi-method research". Mestrado, 2018. http://hdl.handle.net/10773/23946.
  11. Cruz, Tiago Miguel Tavares; Amorim, Marlene Castro; Pimentel, Carina Maria Oliveira. "Implementação e avaliação de desempenho de uma estrutura organizacional orientada por value stream: uma proposta de framework". Mestrado, 2017. http://hdl.handle.net/10773/23383.
  12. Cancela, Tânia Marisa Marques; Dias, Marta Alexandra Ferreira; Amorim, Marlene Castro. "Inovação social: aplicação do modelo RESINDEX no contexto português (NUTS II)". Mestrado, 2017. http://hdl.handle.net/10773/23216.
  13. Pereira, Salvador Manuel; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Implementação do balanced scorecard no âmbito de avaliação de desempenho organizacional". Mestrado, 2017. http://hdl.handle.net/10773/22775.
  14. Costa, Daniela Filipa Monteiro; Amorim, Marlene Castro. "Aplicação de técnicas de melhoria da qualidade no contexto da indústria automóvel". Mestrado, 2017. http://hdl.handle.net/10773/22859.
  15. Marques, Helder Filipe da Costa; Amorim, Marlene Paula Castro. "O apoio à decisão na eficiência energética na perspetiva do gestor empresarial". Mestrado, 2017. http://hdl.handle.net/10400.14/23597.
  16. Fernandes, Rafaela Marisa Geraldo; Amorim, Marlene Paula Castro; Dias, Marta Alexandra da Costa Ferreira. "Oportunidades e tecnologias para a criação de valor nos serviços de Smart Vending". Mestrado, 2017. http://hdl.handle.net/10773/23533.
  17. Martins, Sara Patrícia Sousa Dias; Amorim, Marlene Castro; Pimentel, Carina Maria Oliveira. "Escalonamento do serviço laboratorial do Instituto dos Vinhos do Douro e do Porto, I.P.: uma heurística de apoio à decisão". Mestrado, 2017. http://hdl.handle.net/10773/23048.
  18. Cruz, Tiago Miguel Tavares; Amorim, Marlene Castro; Pimentel, Carina Maria Oliveira. "Implementação e avaliação de desempenho de uma estrutura organizacional orientada por value stream: uma proposta de framework". Mestrado, 2017. http://hdl.handle.net/10773/23383.
  19. Cancela, Tânia Marisa Marques; Dias, Marta Alexandra Ferreira; Amorim, Marlene Castro. "Inovação social: aplicação do modelo RESINDEX no contexto português (NUTS II)". Mestrado, 2017. http://hdl.handle.net/10773/23216.
  20. Pereira, Salvador Manuel; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Implementação do balanced scorecard no âmbito de avaliação de desempenho organizacional". Mestrado, 2017. http://hdl.handle.net/10773/22775.
  21. Costa, Daniela Filipa Monteiro; Amorim, Marlene Castro. "Aplicação de técnicas de melhoria da qualidade no contexto da indústria automóvel". Mestrado, 2017. http://hdl.handle.net/10773/22859.
  22. Marques, Helder Filipe da Costa; Amorim, Marlene Paula Castro. "O apoio à decisão na eficiência energética na perspetiva do gestor empresarial". Mestrado, 2017. http://hdl.handle.net/10400.14/23597.
  23. Fernandes, Rafaela Marisa Geraldo; Amorim, Marlene Paula Castro; Dias, Marta Alexandra da Costa Ferreira. "Oportunidades e tecnologias para a criação de valor nos serviços de Smart Vending". Mestrado, 2017. http://hdl.handle.net/10773/23533.
  24. Martins, Sara Patrícia Sousa Dias; Amorim, Marlene Castro; Pimentel, Carina Maria Oliveira. "Escalonamento do serviço laboratorial do Instituto dos Vinhos do Douro e do Porto, I.P.: uma heurística de apoio à decisão". Mestrado, 2017. http://hdl.handle.net/10773/23048.
  25. Cunha, Maria Marlene Ribeiro; Barros, Ana Isabel Ramos Novo Amorim. "Avaliação do perfil fenólico e atividade antioxidante de suplementos alimentares baseados em frutas e legumes". Mestrado, 2016. http://hdl.handle.net/10348/6383.
  26. Lobo, Godofredo Eugénio Ferreira; Amorim, Marlene Castro. "Implementação da metodologia “Stage-Gate” no desenvolvimento de novos produtos na Gres Panaria Portugal, S.A.". Mestrado, 2016. http://hdl.handle.net/10773/18796.
  27. Camarinha, Ana Flor da Rocha; Amorim, Marlene Castro; Xambre, Ana Raquel. "Análise dos níveis de utilização das unidades alimentares dos Serviços de Ação Social da Universidade de Aveiro". Mestrado, 2016. http://hdl.handle.net/10773/18810.
  28. Fidalgo, Carina Sofia Cristóvão; Amorim, Marlene Paula Castro; Rodrigues, Mário Jorge Ferreira. "O valor do e-WOM para a gestão em turismo: um estudo exploratório sobre as unidades hoteleiras em Aveiro". Mestrado, 2016. http://hdl.handle.net/10773/18448.
  29. Cunha, Maria Marlene Ribeiro; Barros, Ana Isabel Ramos Novo Amorim. "Avaliação do perfil fenólico e atividade antioxidante de suplementos alimentares baseados em frutas e legumes". Mestrado, 2016. http://hdl.handle.net/10348/6383.
  30. Lobo, Godofredo Eugénio Ferreira; Amorim, Marlene Castro. "Implementação da metodologia “Stage-Gate” no desenvolvimento de novos produtos na Gres Panaria Portugal, S.A.". Mestrado, 2016. http://hdl.handle.net/10773/18796.
  31. Camarinha, Ana Flor da Rocha; Amorim, Marlene Castro; Xambre, Ana Raquel. "Análise dos níveis de utilização das unidades alimentares dos Serviços de Ação Social da Universidade de Aveiro". Mestrado, 2016. http://hdl.handle.net/10773/18810.
  32. Fidalgo, Carina Sofia Cristóvão; Amorim, Marlene Paula Castro; Rodrigues, Mário Jorge Ferreira. "O valor do e-WOM para a gestão em turismo: um estudo exploratório sobre as unidades hoteleiras em Aveiro". Mestrado, 2016. http://hdl.handle.net/10773/18448.
  33. Sousa, Catarina Inês Fernandes de; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Melhoria da experiência de compra na unidade de negócio Casa – SONAE MC". Mestrado, 2015. http://hdl.handle.net/10773/21141.
  34. Sousa, Catarina Inês Fernandes de; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Melhoria da experiência de compra na unidade de negócio Casa – SONAE MC". Mestrado, 2015. http://hdl.handle.net/10773/21141.
  35. Condesa, Marlene Laranjeira; Cerqueira, Maria Manuela Amorim. "As Vivências dos enfermeiros de cuidados de saúde primários no cuidar do doente paliativo e família no domicílio". Mestrado, 2014. http://hdl.handle.net/20.500.11960/1196.
  36. Frias, Laura Camacho; Amorim, Marlene Castro. "Product management: an exploratory analysis in multinational teams". Mestrado, 2014. http://hdl.handle.net/10773/15103.
  37. Santos, Jenifer Amorim dos; Correia, Maria José; Barros, Marlene. "O proteoma do microbioma oral humano - que funções exercem as proteínas microbianas?". Mestrado, 2014. http://hdl.handle.net/10400.14/16263.
  38. Ferreira, Sofia Marlene Nogueira; Duarte, António A. L. Sampaio; Amorim, M. T. Pessoa de. "Fotodegradação de micropoluentes orgânicos emergentes". Mestrado, 2014. http://hdl.handle.net/1822/36414.
  39. Pires, Carla João Matos; Amorim, Marlene Castro. "Aplicação do programa 5S visando a melhoria contínua da qualidade". Mestrado, 2014. http://hdl.handle.net/10773/14944.
  40. Morais,João Augusto da Silva Rodrigues; Amorim,Marlene Castro. "Melhoria de uma linha de montagem pela aplicação da filosofia Lean". Mestrado, 2014. http://hdl.handle.net/10773/15928.
  41. Martins, Harley dos Santos; Loureiro, Sandra; Amorim, Marlene Castro. "Qualidade, sustentabilidade e FCS: o caso de uma IES privada no Brasil". Doutoramento, 2014. http://hdl.handle.net/10773/12651.
  42. Ferreira, Mariana Afonso Monteiro Horta; Amorim, Marlene Castro; Rosa, Maria João Machado Pires da. "Desenvolvimento e implementação de um SGQ numa junta de freguesia". Mestrado, 2014. http://hdl.handle.net/10773/13683.
  43. Condesa, Marlene Laranjeira; Cerqueira, Maria Manuela Amorim. "As Vivências dos enfermeiros de cuidados de saúde primários no cuidar do doente paliativo e família no domicílio". Mestrado, 2014. http://hdl.handle.net/20.500.11960/1196.
  44. Frias, Laura Camacho; Amorim, Marlene Castro. "Product management: an exploratory analysis in multinational teams". Mestrado, 2014. http://hdl.handle.net/10773/15103.
  45. Santos, Jenifer Amorim dos; Correia, Maria José; Barros, Marlene. "O proteoma do microbioma oral humano - que funções exercem as proteínas microbianas?". Mestrado, 2014. http://hdl.handle.net/10400.14/16263.
  46. Ferreira, Sofia Marlene Nogueira; Duarte, António A. L. Sampaio; Amorim, M. T. Pessoa de. "Fotodegradação de micropoluentes orgânicos emergentes". Mestrado, 2014. http://hdl.handle.net/1822/36414.
  47. Pires, Carla João Matos; Amorim, Marlene Castro. "Aplicação do programa 5S visando a melhoria contínua da qualidade". Mestrado, 2014. http://hdl.handle.net/10773/14944.
  48. Morais,João Augusto da Silva Rodrigues; Amorim,Marlene Castro. "Melhoria de uma linha de montagem pela aplicação da filosofia Lean". Mestrado, 2014. http://hdl.handle.net/10773/15928.
  49. Martins, Harley dos Santos; Loureiro, Sandra; Amorim, Marlene Castro. "Qualidade, sustentabilidade e FCS: o caso de uma IES privada no Brasil". Doutoramento, 2014. http://hdl.handle.net/10773/12651.
  50. Ferreira, Mariana Afonso Monteiro Horta; Amorim, Marlene Castro; Rosa, Maria João Machado Pires da. "Desenvolvimento e implementação de um SGQ numa junta de freguesia". Mestrado, 2014. http://hdl.handle.net/10773/13683.
  51. Saghezchi, Fatemeh Bashashi; Amorim, Marlene Castro. "Service quality assessment : a study of supermarkets and hypermarkets". Mestrado, 2013. http://hdl.handle.net/10773/11547.
  52. Oliveira, Inês Gomes Ferreira Prata de; Amorim, Marlene Castro. "Propostas de melhoria no abastecimento numa indústria automóvel". Mestrado, 2013. http://hdl.handle.net/10773/11553.
  53. Cardoso, Dina Maria Marques; Amorim, Marlene Paula Castro. "Qualidade e segurança em atmosferas potencialmente explosivas na ETAR". Mestrado, 2013. http://hdl.handle.net/10773/11444.
  54. Rodrigues, Carina Gabriela Fernandes; Amorim, Marlene Paula Castro; Mendes, José Fernando Ferreira. "Redes sociais: modelação e previsão de interações sociais". Mestrado, 2013. http://hdl.handle.net/10773/11466.
  55. Oliveira, Daniel José Alves de; Amorim, Marlene Paula Castro. "A gestão do conhecimento como fator competitivo na inovação". Mestrado, 2013. http://hdl.handle.net/10773/10740.
  56. Mota, Paula Cristina Ferreira; Amorim, Marlene Castro. "Consignação de máquinas e equipamentos de trabalho". Mestrado, 2013. http://hdl.handle.net/10773/13768.
  57. Amaral, Nuno Filipe Loureiro; Amorim, Marlene Castro. "Engenharia de manutençâo aplicada ao processo de prensagem cerâmica". Mestrado, 2013. http://hdl.handle.net/10773/13873.
  58. Saghezchi, Fatemeh Bashashi; Amorim, Marlene Castro. "Service quality assessment : a study of supermarkets and hypermarkets". Mestrado, 2013. http://hdl.handle.net/10773/11547.
  59. Oliveira, Inês Gomes Ferreira Prata de; Amorim, Marlene Castro. "Propostas de melhoria no abastecimento numa indústria automóvel". Mestrado, 2013. http://hdl.handle.net/10773/11553.
  60. Cardoso, Dina Maria Marques; Amorim, Marlene Paula Castro. "Qualidade e segurança em atmosferas potencialmente explosivas na ETAR". Mestrado, 2013. http://hdl.handle.net/10773/11444.
  61. Rodrigues, Carina Gabriela Fernandes; Amorim, Marlene Paula Castro; Mendes, José Fernando Ferreira. "Redes sociais: modelação e previsão de interações sociais". Mestrado, 2013. http://hdl.handle.net/10773/11466.
  62. Oliveira, Daniel José Alves de; Amorim, Marlene Paula Castro. "A gestão do conhecimento como fator competitivo na inovação". Mestrado, 2013. http://hdl.handle.net/10773/10740.
  63. Mota, Paula Cristina Ferreira; Amorim, Marlene Castro. "Consignação de máquinas e equipamentos de trabalho". Mestrado, 2013. http://hdl.handle.net/10773/13768.
  64. Amaral, Nuno Filipe Loureiro; Amorim, Marlene Castro. "Engenharia de manutençâo aplicada ao processo de prensagem cerâmica". Mestrado, 2013. http://hdl.handle.net/10773/13873.
  65. Santos, Daniela Moreira dos; Amorim, Marlene Paula Castro. "Melhoria contínua em duas linhas de produção na empresa Guialmi". Mestrado, 2012. http://hdl.handle.net/10773/10365.
  66. Abrantes, Rafael Santiago de; Amorim, Marlene Paula Castro. "Optimização de uma linha de produção aplicando a metodologia Lean". Mestrado, 2012. http://hdl.handle.net/10773/10366.
  67. Bastos, Artur Jorge Alves de; Amorim, Marlene Castro. "Implementação da ferramenta 8D em fornecedores de embalagens Bosch". Mestrado, 2012. http://hdl.handle.net/10773/10153.
  68. Condeixa, Inês Silvestre; Dias, Marta Alexandra Ferreira; Amorim, Marlene Paula Castro. "Do hospital mergers improve the performance of hospital efficiency?". Mestrado, 2012. http://hdl.handle.net/10773/9563.
  69. Carvalho, Carla Marina da Silva; Amorim, Marlene Paula Castro. "Manutenção produtiva total: implementação na Simoldes Plásticos, SA". Mestrado, 2012. http://hdl.handle.net/10773/10014.
  70. Cardoso, Patrícia Maria Andrade; Moura, Ana Maria Pinto de; Amorim, Marlene Paula Castro. "Melhorias de desempenho logístico na cadeia de abastecimento". Mestrado, 2012. http://hdl.handle.net/10773/9861.
  71. Santos, Daniela Moreira dos; Amorim, Marlene Paula Castro. "Melhoria contínua em duas linhas de produção na empresa Guialmi". Mestrado, 2012. http://hdl.handle.net/10773/10365.
  72. Abrantes, Rafael Santiago de; Amorim, Marlene Paula Castro. "Optimização de uma linha de produção aplicando a metodologia Lean". Mestrado, 2012. http://hdl.handle.net/10773/10366.
  73. Bastos, Artur Jorge Alves de; Amorim, Marlene Castro. "Implementação da ferramenta 8D em fornecedores de embalagens Bosch". Mestrado, 2012. http://hdl.handle.net/10773/10153.
  74. Condeixa, Inês Silvestre; Dias, Marta Alexandra Ferreira; Amorim, Marlene Paula Castro. "Do hospital mergers improve the performance of hospital efficiency?". Mestrado, 2012. http://hdl.handle.net/10773/9563.
  75. Carvalho, Carla Marina da Silva; Amorim, Marlene Paula Castro. "Manutenção produtiva total: implementação na Simoldes Plásticos, SA". Mestrado, 2012. http://hdl.handle.net/10773/10014.
  76. Cardoso, Patrícia Maria Andrade; Moura, Ana Maria Pinto de; Amorim, Marlene Paula Castro. "Melhorias de desempenho logístico na cadeia de abastecimento". Mestrado, 2012. http://hdl.handle.net/10773/9861.
  77. Pimentel, Ana Rita de Abreu; Ferreira, Luís Miguel Domingues Fernandes; Amorim, Marlene Paula Castro. "Servitization: uma proposta de modelo". Mestrado, 2011. http://hdl.handle.net/10773/7413.
  78. Santos, Sandra Isabel Piedade; Rosa, Maria João Machado Pires da; Amorim, Marlene Paula Castro. "Contributos para um modelo de satisfação de clientes". Mestrado, 2011. http://hdl.handle.net/10773/7495.
  79. Silva, Charlotte Sylvie Blanpain Silva; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Melhoria da qualidade num processo de vidração cerâmica". Mestrado, 2011. http://hdl.handle.net/10773/7609.
  80. Campos, Judite Maria Lopes Gomes Jorge; Carvalho, Maria Teresa Geraldo; Amorim, Marlene Paula Castro. "Mapeamento de processos de recursos humanos". Mestrado, 2011. http://hdl.handle.net/10773/3677.
  81. Pimentel, Ana Rita de Abreu; Ferreira, Luís Miguel Domingues Fernandes; Amorim, Marlene Paula Castro. "Servitization: uma proposta de modelo". Mestrado, 2011. http://hdl.handle.net/10773/7413.
  82. Santos, Sandra Isabel Piedade; Rosa, Maria João Machado Pires da; Amorim, Marlene Paula Castro. "Contributos para um modelo de satisfação de clientes". Mestrado, 2011. http://hdl.handle.net/10773/7495.
  83. Silva, Charlotte Sylvie Blanpain Silva; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Melhoria da qualidade num processo de vidração cerâmica". Mestrado, 2011. http://hdl.handle.net/10773/7609.
  84. Campos, Judite Maria Lopes Gomes Jorge; Carvalho, Maria Teresa Geraldo; Amorim, Marlene Paula Castro. "Mapeamento de processos de recursos humanos". Mestrado, 2011. http://hdl.handle.net/10773/3677.
  85. Marcos, Pedro Manuel Fernandes; Rosa, Maria João Machado Pires da; Amorim, Marlene Paula Castro. "A incubadora de empresas da UA: retrato exploratório do processo de incubação". Mestrado, 2010. http://hdl.handle.net/10773/7220.
  86. Almeida, Maria de Fátima Pereira de; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Análise comparativa de processos de serviço : sistemas de check-out". Mestrado, 2010. http://hdl.handle.net/10773/1808.
  87. Marcos, Pedro Manuel Fernandes; Rosa, Maria João Machado Pires da; Amorim, Marlene Paula Castro. "A incubadora de empresas da UA: retrato exploratório do processo de incubação". Mestrado, 2010. http://hdl.handle.net/10773/7220.
  88. Almeida, Maria de Fátima Pereira de; Rosa, Maria João Machado Pires da; Amorim, Marlene Castro. "Análise comparativa de processos de serviço : sistemas de check-out". Mestrado, 2010. http://hdl.handle.net/10773/1808.
  89. Aparício, Rosa Maria Santos Tavares; Geraldo, Teresa; Amorim, Marlene Castro. "Metodologia de redução de listas de espera em primeiras consultas hospitalares". Mestrado, 2009. http://hdl.handle.net/10773/3437.
  90. Aparício, Rosa Maria Santos Tavares; Geraldo, Teresa; Amorim, Marlene Castro. "Metodologia de redução de listas de espera em primeiras consultas hospitalares". Mestrado, 2009. http://hdl.handle.net/10773/3437.
  91. Amorim, Marlene Castro; Gouveia, Joaquim José Borges. "Competitividade Territorial e Inovação: determinantes e modelos. Estudo do Parque de Ciência e Tecnologia da Maia.". Mestrado, 2003. http://hdl.handle.net/10773/19071.
  92. Amorim, Marlene Castro; Gouveia, Joaquim José Borges. "Competitividade Territorial e Inovação: determinantes e modelos. Estudo do Parque de Ciência e Tecnologia da Maia.". Mestrado, 2003. http://hdl.handle.net/10773/19071.

Outros

Conjunto de dados
  1. Marlene Amorim; Carolina Pan Nascimento; Bárbara Carvalho; Mário Rodrigues; Gabriel Silva; Marta Ferreira Dias. When the Jobs of the Future Meet their Key Competencies: An Exploratory Study to Align the Perspective of World Economic Forum and the Occupations in ESCO Database. 2024.
    10.7910/dvn/12mven
Outra produção
  1. Preface. 2021. Thomé, AMT; Barbastefano, RG; Scavarda, LF; Dos Reis, JCG; Amorim, MPC. https://www.authenticus.pt/P-00V-GQE.
  2. Using Virtual Reality to Increase Motivation in Poststroke Rehabilitation VR Therapeutic Mini-Games Help in Poststroke Recovery. 2019. Dias, P; Silva, R; Amorim, P; Lains, J; Roque, E; Serodio, I; Pereira, F; Santos, BS; Potel, M. https://www.authenticus.pt/P-00Q-BTW.
    10.1109/mcg.2018.2875630
  3. Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry. This article aims to investigate how service providers are employing their channels to support the handling of customer complaints in an online to offline era. It provides a timely contribution by characterizing multichannel recovery practices, discussing its implications for customers, and discovering new trends. The study employs a qualitative multi-method research, which includes not only more. 2018. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa; Reis, J.; Amorim, M.; Melão, N.. http://hdl.handle.net/10400.26/23234.
    https://doi.org/10.1016/j.ijpe.2018.07.001
  4. Service failure and recovery in technology-based business networks. Abstract Purpose – This paper aims to investigate how service providers are using their channels to support the handling of customer complaints in a technology-based business network (Tb2N) environment. It aims to discuss the implications from existing misalignments between the service delivery debilities and the complexity of the Tb2N recovery process. Design/methodology/approach – This study use. 2018. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa; Reis, J.; Amorim, M.; Melão, N.. http://hdl.handle.net/10400.26/24678.
    João Reis, Marlene Amorim, Nuno Melão, (2018) "Service failure and recovery in technology-based business networks", International Journal of Quality and Service Sciences, https://doi.org/10.1108/IJQSS-10-2017-0094
  5. Patina in the construction of the poetic bronze image: science of materials, art and philosophy. 2017. Marlene Amorim; Gabriel Vélez; Henry Colorado.
    10.60692/730mw-9r041
  6. Patina in the construction of the poetic bronze image: science of materials, art and philosophy. 2017. Marlene Amorim; Gabriel Vélez; Henry Colorado.
    10.60692/h8kb1-y6r52
  7. Customers’ Online Interaction Experiences with Fashion Brands: E-Information and E-Buying. 2017. Sandra Maria Correia Loureiro; Marlene Amorim. https://doi.org/10.5772%2F66619.
    10.5772/66619
  8. A typology of customer-to-customer interaction and its implications for excellence in service provision. Whereas the critical role of customer participation and interaction with service providers for the quality of service outcomes and value has been extensively discussed in the literature, an equivalent debate about the implications of customer-to-customer interactions (CCI) has not yet been done. While CCI are recognised as a potential driver of variability and unpredictability in service productio. 2017. Moura e Sá, Patrícia; Amorim, Marlene. http://hdl.handle.net/10773/23981.
    10.1080/14783363.2017.1309121
  9. Powerpoint Presentation "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science, Rome, Italy 2017. 2017. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. http://hdl.handle.net/10400.26/18878.
  10. A typology of customer-to-customer interaction and its implications for excellence in service provision. Whereas the critical role of customer participation and interaction with service providers for the quality of service outcomes and value has been extensively discussed in the literature, an equivalent debate about the implications of customer-to-customer interactions (CCI) has not yet been done. While CCI are recognised as a potential driver of variability and unpredictability in service productio. 2017. Moura e Sá, Patrícia; Amorim, Marlene. http://hdl.handle.net/10773/23981.
    10.1080/14783363.2017.1309121
  11. Breaking Barriers With Qualitative Multi-Method Research for Engineering Studies: Pros, Cons and Issues!. The purpose of this article is to investigate how contemporary studies about engineering are breaking down boundaries of knowledge. This study uses a systematic literature review to show how the application of qualitative multi-method approaches may offer reliable results and provide greater emphasis to the dimensions of development, triangulation and complementarity. The article offers new insigh. 2017. Reis, João; Amorim, Marlene; Melão, Nuno; Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. https://revistas.rcaap.pt/proelium/article/view/11930.
  12. Powerpoint Presentation "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science, Rome, Italy 2017. 2017. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. http://hdl.handle.net/10400.26/18878.
  13. Omni-channel service operations: Building technology-based business networks. This article investigates how omni-channel services operations are building technology-based business networks. It uses a case study research, which includes multiple sources of data collection for triangulation purposes, to study a real-life phenomenon. The results suggest that omni-channel companies are changing their landscape to business networks, looking for competitive advantages over their. 2017. Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa. http://hdl.handle.net/10400.26/19588.
    10.1109/SOLI.2017.8120977
  14. Waste Types in People Processing Services. 2016. José Dinis-Carvalho; Rui M. Lima; Andromeda Menezes; Marlene Amorim. https://doi.org/10.1007%2F978-3-319-45748-2_30.
    10.1007/978-3-319-45748-2_30
  15. Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda. 2016. Liliana Ávila; Marlene Amorim. http://dx.doi.org/10.1007/978-3-319-32689-4_21.
    10.1007/978-3-319-32689-4_21
  16. EQUASS Assurance Certification: The View of Pioneer Adopters. Purpose – The paper examines from a practitioner’s perspective the European Quality in Social Services (EQUASS) Assurance standard, a certification programme for European social service organisations to implement a sector-specific Quality Management System. In particular, it analyses the adoption motives, the internalisation of the standard, the impacts, the satisfaction and the renew intentions.. 2016. Melão, Nuno; Amorim, Marlene; Marimon, Frederic; Alegre, Inés. http://hdl.handle.net/10400.19/3641.
  17. Multi-channel deployment: a methodology for the design of multi-channel service processes. This study develops a methodology for assisting service providers in the choice of the service channels (e.g. physical facilities, the Internet, phone) to employ to support the delivery to customers of the several stages of a service process (from information search to after-sales). We build on the principles of the service concept, service blueprinting and quality function deployment (QFD) to dev. 2016. Sousa, Rui; Amorim, Marlene; Marques, Guida; Magalhães, Ana. http://hdl.handle.net/10400.14/21045.
  18. Managing reverse exchanges in service supply chains. Purpose – This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains, discuss key iss ues associated to the management of reverse service flows and suggest directions for research for developing the know. 2016. Kumar, Vikas; Amorim, Marlene; Bhattacharya, Arijit; Garza-Reyes, Jose Arturo. http://hdl.handle.net/10773/23982.
    10.1108/SCM-12-2015-0467
  19. Opportunities for the engagement of universities in social entrepreneurship and innovation: a pilot experience in Aveiro. The promotion of social entrepreneurship and innovation is being persistently put forward as key resolution in the European context as an economic model that is able to promote a growth that is fairer, greener and anchored in local communities. There are encouraging signs that we are moving in this direction, as societies witness a surge of hybrid business models, i.e. pursuing a social mission wh. 2016. Ávila, Liliana; Amorim, Marlene; Dias, Marta; Franqueira, Teresa; Sampaio, João. http://hdl.handle.net/10437/7679.
  20. Entrepreneurship education: a scorecard approach to assess regional impacts of university programs. Universities play an important role in the development of regions (Brennan et al., 2004), stemming from their threefold acknowledged mission: Teaching, Research and "Community Engagement" (B-HERT, 2006). Higher Education Institutions (HEI) are equipped with highly qualified human resources and hold a key role in knowledge creation and on the development and evolution of societies (European Union,. 2016. Silva, Helena; Caravau, Hilma; Amorim, Marlene; Dias, Marta. http://hdl.handle.net/10437/7681.
  21. EQUASS Assurance Certification: The View of Pioneer Adopters. Purpose – The paper examines from a practitioner’s perspective the European Quality in Social Services (EQUASS) Assurance standard, a certification programme for European social service organisations to implement a sector-specific Quality Management System. In particular, it analyses the adoption motives, the internalisation of the standard, the impacts, the satisfaction and the renew intentions.. 2016. Melão, Nuno; Amorim, Marlene; Marimon, Frederic; Alegre, Inés. http://hdl.handle.net/10400.19/3641.
  22. Multi-channel deployment: a methodology for the design of multi-channel service processes. This study develops a methodology for assisting service providers in the choice of the service channels (e.g. physical facilities, the Internet, phone) to employ to support the delivery to customers of the several stages of a service process (from information search to after-sales). We build on the principles of the service concept, service blueprinting and quality function deployment (QFD) to dev. 2016. Sousa, Rui; Amorim, Marlene; Marques, Guida; Magalhães, Ana. http://hdl.handle.net/10400.14/21045.
  23. Managing reverse exchanges in service supply chains. Purpose – This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains, discuss key iss ues associated to the management of reverse service flows and suggest directions for research for developing the know. 2016. Kumar, Vikas; Amorim, Marlene; Bhattacharya, Arijit; Garza-Reyes, Jose Arturo. http://hdl.handle.net/10773/23982.
    10.1108/SCM-12-2015-0467
  24. Opportunities for the engagement of universities in social entrepreneurship and innovation: a pilot experience in Aveiro. The promotion of social entrepreneurship and innovation is being persistently put forward as key resolution in the European context as an economic model that is able to promote a growth that is fairer, greener and anchored in local communities. There are encouraging signs that we are moving in this direction, as societies witness a surge of hybrid business models, i.e. pursuing a social mission wh. 2016. Ávila, Liliana; Amorim, Marlene; Dias, Marta; Franqueira, Teresa; Sampaio, João. http://hdl.handle.net/10437/7679.
  25. Entrepreneurship education: a scorecard approach to assess regional impacts of university programs. Universities play an important role in the development of regions (Brennan et al., 2004), stemming from their threefold acknowledged mission: Teaching, Research and "Community Engagement" (B-HERT, 2006). Higher Education Institutions (HEI) are equipped with highly qualified human resources and hold a key role in knowledge creation and on the development and evolution of societies (European Union,. 2016. Silva, Helena; Caravau, Hilma; Amorim, Marlene; Dias, Marta. http://hdl.handle.net/10437/7681.
  26. Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?. Many firms have recently adopted virtual channels, based most notably on the Internet and the phone, to complement the delivery of services to their customers by their existing physical facilities. The success of such multichannel (MC) strategies relies on the alignment of service design decisions—namely those concerning the allocation of service activities to virtual channels—with customers’ MC b. 2015. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; Sodero, Anníbal C.. http://hdl.handle.net/10400.14/21099.
  27. Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?. Many firms have recently adopted virtual channels, based most notably on the Internet and the phone, to complement the delivery of services to their customers by their existing physical facilities. The success of such multichannel (MC) strategies relies on the alignment of service design decisions—namely those concerning the allocation of service activities to virtual channels—with customers’ MC b. 2015. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; Sodero, Anníbal C.. http://hdl.handle.net/10400.14/21099.
  28. Exploring Opportunities to Improve Retail Store Quality Using RSQS. 2015. Marlene Amorim; Fatemeh Bashashi Saghezchi. http://dx.doi.org/10.1007/978-3-319-14980-6_27.
    10.1007/978-3-319-14980-6_27
  29. A Methodology for the Design of Multichannel Service Processes. This paper develops a methodology for the choice of the service channels that support the delivery to customers of the distinct stages of a service process. We build on the principles of Quality Function Deployment (QFD) to develop a stepwise procedure for: i) translating customer requirements into a service concept across distinct service stages; and ii) specifying the channels for customer inter. 2013. Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana. http://hdl.handle.net/10400.14/12840.
  30. A Methodology for the Design of Multichannel Service Processes. This paper develops a methodology for the choice of the service channels that support the delivery to customers of the distinct stages of a service process. We build on the principles of Quality Function Deployment (QFD) to develop a stepwise procedure for: i) translating customer requirements into a service concept across distinct service stages; and ii) specifying the channels for customer inter. 2013. Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana. http://hdl.handle.net/10400.14/12840.
  31. IEM graduates transition to the labour market: the importance of internships. This paper addresses the role of internships for the transition of IEM graduates to the labour market. We conducted an exploratory study with former graduates from the University of Aveiro, Portugal, in order to develop our understanding about the role of internships for: i) the consolidation of knowledge acquired by students in IEM academic subjects; ii) the development of other competences which. 2012. Amorim, Marlene; Pimentel, Carina; Rosa, Maria João. http://hdl.handle.net/10773/9114.
  32. Customer Use of Virtual Channels in Multi-Channel Services: Does Type of Activity Matter?. This paper examines whether customer use of virtual channels varies with the type of service activities (e.g. information search, transactions) they engage in. Based on data from a multichannel bank, we first investigate the impact of customer distance to the nearest branch on the degree of use of virtual channels (internet and phone, aggregated), for different types of activities. Second, when cu. 2012. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot. http://hdl.handle.net/10400.14/12841.
  33. An analysis of knowledge areas in industrial engineering and management curriculum. Industrial Engineering and Management (IEM) is a continuous, flexible and dynamic area of engineering. Its intervention relates not only in manufacturing industry, but also in hospitals, education systems, transport systems, financial institutions, etc. Thus, there is the need to prepare students to the extended scope of IEM and the curriculum has to provide this broad vision. This range of IEM is. 2012. Lima, Rui M.; Mesquita, Diana; Amorim, Marlene; Jonker, Gerald; Flores, Maria Assunção. http://hdl.handle.net/1822/20080.
  34. IEM graduates transition to the labour market: the importance of internships. This paper addresses the role of internships for the transition of IEM graduates to the labour market. We conducted an exploratory study with former graduates from the University of Aveiro, Portugal, in order to develop our understanding about the role of internships for: i) the consolidation of knowledge acquired by students in IEM academic subjects; ii) the development of other competences which. 2012. Amorim, Marlene; Pimentel, Carina; Rosa, Maria João. http://hdl.handle.net/10773/9114.
  35. Customer Use of Virtual Channels in Multi-Channel Services: Does Type of Activity Matter?. This paper examines whether customer use of virtual channels varies with the type of service activities (e.g. information search, transactions) they engage in. Based on data from a multichannel bank, we first investigate the impact of customer distance to the nearest branch on the degree of use of virtual channels (internet and phone, aggregated), for different types of activities. Second, when cu. 2012. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot. http://hdl.handle.net/10400.14/12841.
  36. An analysis of knowledge areas in industrial engineering and management curriculum. Industrial Engineering and Management (IEM) is a continuous, flexible and dynamic area of engineering. Its intervention relates not only in manufacturing industry, but also in hospitals, education systems, transport systems, financial institutions, etc. Thus, there is the need to prepare students to the extended scope of IEM and the curriculum has to provide this broad vision. This range of IEM is. 2012. Lima, Rui M.; Mesquita, Diana; Amorim, Marlene; Jonker, Gerald; Flores, Maria Assunção. http://hdl.handle.net/1822/20080.
  37. Service Delivery Across Multiple Direct Channels: Is More Better?. Direct channels exhibit different capabilities in delivering services. Phone-based channels, for instance, provide customers with a more personal level of contact with service providers, relative to the level of contact available through Internet-based channels. When relying on phone-based or Internet-based channels, service providers need to decide which interactive activities will be offered in. 2011. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot. http://hdl.handle.net/10400.14/12842.
  38. Service Delivery Across Multiple Direct Channels: Is More Better?. Direct channels exhibit different capabilities in delivering services. Phone-based channels, for instance, provide customers with a more personal level of contact with service providers, relative to the level of contact available through Internet-based channels. When relying on phone-based or Internet-based channels, service providers need to decide which interactive activities will be offered in. 2011. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot. http://hdl.handle.net/10400.14/12842.
  39. Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. This paper identifies relevant operational factors that affect the design of front-office processes in Multi-Channel Service Delivery Systems. Based on two in-depth case studies in banking and telecommunications, we distinguish four operational factors: i) characteristics of the inputs and outputs of the service activities; ii) characteristics of the transformation taking place; iii) the expected. 2010. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12843.
    SOUSA, Rui ; AMORIM, Marlene - Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. In International Annual EurOMA Conference, 17th, Porto, Portugal, 6-9 June 2010. Proceedings of the 17th European Opera
  40. Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. This paper identifies relevant operational factors that affect the design of front-office processes in Multi-Channel Service Delivery Systems. Based on two in-depth case studies in banking and telecommunications, we distinguish four operational factors: i) characteristics of the inputs and outputs of the service activities; ii) characteristics of the transformation taking place; iii) the expected. 2010. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12843.
    SOUSA, Rui ; AMORIM, Marlene - Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. In International Annual EurOMA Conference, 17th, Porto, Portugal, 6-9 June 2010. Proceedings of the 17th European Opera
  41. A Framework for the Design of Multi-Channel Services. The objective of this paper is to identify the key strategic design decisions which make up a design specification for Multi-Channel Service Delivery Systems (MC SDSs). Our work extends Roth and Menor’s (2003) seminal service design framework, based on a theory-building case study conducted in the context of MC retail banking services. We describe and classify a set of SDS design choices which are. 2009. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12850.
  42. A Framework for the Design of Multi-Channel Services. The objective of this paper is to identify the key strategic design decisions which make up a design specification for Multi-Channel Service Delivery Systems (MC SDSs). Our work extends Roth and Menor’s (2003) seminal service design framework, based on a theory-building case study conducted in the context of MC retail banking services. We describe and classify a set of SDS design choices which are. 2009. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12850.
Atividades

Orientação

Título / Tema
Papel desempenhado 		Curso (Tipo)
Instituição / Organização
2022 - 2023 Índice de Atratividade Regional: Aplicação a Municípios Portugueses
Coorientador
 Economia (Mestrado)
Universidade de Aveiro, Portugal
2022 - 2023 O Papel da Digitalização na Construção de um Procurement Mais Sustentável: Caso de Estudo da Colep Consumer Products S.A.
Coorientador
 Gestão (Mestrado)
Universidade de Aveiro, Portugal
2022 - 2023 Melhoria do Processo de Organização e Gestão de Projetos de uma Empresa do Setor Energético em Portugal
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2022 - 2023 Desenvolvimento de um Sistema de Apoio à Decisão no Processo de Planeamento Diário de Rotas de uma Startup Portuguesa
Coorientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2022 - 2023 Implementação de estratégias de retenção para reduzir a taxa de churn numa empresa de telecomunicações
Coorientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2022 - 2023 Framework to support the economical competitive advantage decision-making: The Trading Knowledge Management Control Platform
Coorientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2019/02/21 - 2022/09/14 Meio ambiente e sustentabilidade no contexto urbano: caraterização de determinantes do comportamento de reciclagem
Orientador de Josefa Silvoneide de Lima Gondim
 Marketing e Estratégia (Licenciatura/Bacharelato)
Universidade de Aveiro, Portugal
2021/09/01 - 2022/06/30 Contribuições para Acelerar a Digitalização em Empresas com Filosofia Lean: Métodos e Ferramentas com Base num Caso Prático
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2017/07/11 - 2022/04/08 Strategy on the deployment of next generations optical networks
Coorientador
 Engenharia e Gestão Industrial (Doutoramento)
Universidade de Aveiro, Portugal
2021 - 2022 Dashboard de Revisão de Produtos e Serviços
Coorientador
 Informática Aplicada (Mestrado)
Universidade de Aveiro Escola Superior de Tecnologia e Gestão de Águeda, Portugal
2021 - 2022 Contributos para a aferição do custeio industrial numa empresa do setor da cerâmica utilitária e decorativa
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2021 - 2022 Metodologia Kaizen para a Melhoria de processos de um Hospital
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2021 - 2022 Sistema de Informação de Apoio à Gestão de Projetos de Financiamento Europeu: análise e conceptualização de uma solução
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2021 - 2022 Desenvolvimento e Implementação de um Plano de Manutenção Autónoma numa Empresa de Produção de Eletrodomésticos
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2015/10/02 - 2019/11/08 Estratégias de operações das empresas sociais: Recursos, práticas e competências
Orientador
 Engenharia e Gestão Industrial (Doutoramento)
Universidade de Aveiro, Portugal
2018 - 2018 Melhoria da estabilidade em processos de Back-Office recorrendo a ferramentas Lean
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Caracterização e melhoria de processos comerciais na área da saúde
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Aplicação de ferramentas Lean ao balanceamento de stocks de mercadorias
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Gestão e acompanhamento da qualidade de fornecedores com objetivo de melhorar a sua performance
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Minimização de desperdícios com base no Lean Manufacturing num setor produtivo de cápsulas de rosca e numa oficina de manutenção
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Melhoria de processos: Framework colaborativo para a implementação de modelos BPMN
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Melhoria de operações e processos num centro logístico de produtos químicos
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2018 Índice para avaliar o envelhecimento ativo e saudável a nível local
Coorientador
 Administração e Gestão Pública (Mestrado)
Universidade de Aveiro, Portugal
2017 - 2017 O apoio à decisão na eficiência energética na perspetiva do gestor empresarial
Orientador
 Gestão (Mestrado)
Universidade Católica Portuguesa Católica Porto Business School, Portugal
2017 - 2017 Escalonamento do serviço laboratorial do Instituto dos Vinhos do Douro e do Porto, I.P.: uma heurística de apoio á decisão
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2017 - 2017 Aplicação de técnicas de melhoria da qualidade no contexto da indústria automóvel
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2017 - 2017 Implementação e avaliação de desempenho de uma estrutura organizacional orientada por value stream: uma proposta de Framework
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2017 - 2017 Oportunidades e Tecnologias para a Criação de Valor nos Serviços de Smart Vending.
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2016 - 2016 Gestão de projetos de investigação, desenvolvimento e inovação:práticas e definição de um modelo para a valorização da tecnologia
Coorientador
 Engenharia Industrial e de Sistemas (Doutoramento)
Universidade do Minho, Portugal
2016 - 2016 O valor do e-WOM para gestão em turismo: Um estudo exploratório sobre as unidades hoteleiras em Aveiro
Orientador
 Gestão e Planeamento em Turismo (Mestrado)
Universidade de Aveiro, Portugal
2016 - 2016 Análise dos Níveis de Utilização das Unidades Alimentares dos Serviços de Ação Social da Universidade de Aveiro
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2016 - 2016 Implementação da Metodologia "Stage-Gate" no Desenvolvimento de Novos Produtos na Gres Panaria Portugal, S.A.
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2015 - 2015 Melhoria da Experiência de Compra na Unidade de Negócio Casa-Sonae MC
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2015 - 2015 O Papel das Redes na Aceleração de Iniciativas de Empreendedorismo Social
Orientador
 Engenharia e Gestão Industrial (Doutoramento)
Universidade de Aveiro, Portugal
2014 - 2014 Aplicação do programa 5S visando a melhoria contínua da qualidade.
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2014 - 2014 Melhoria de Uma Linha de Montagem Pela Aplicação da Filosofia Lean
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2014 - 2014 Gestão de Produto: Uma Análise Exploratória em Equipas de Trabalho Multinacionais
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2014 - 2014 Desenvolvimento e Implementação de um SGQ numa Junta de Freguesia
Orientador
 Administração e Gestão Pública (Mestrado)
Universidade de Aveiro, Portugal
2014 - 2014 Development of a measurement model for service quality in customer-intensive delivery processes
Orientador
 Engenharia e Gestão Industrial (Doutoramento)
Universidade de Aveiro, Portugal
2013 - 2013 Omni-channel services in the banking industry: qualitative multi-method research
Orientador
 Engenharia e Gestão Industrial (Doutoramento)
Universidade de Aveiro, Portugal
2013 - 2013 Redes Sociais: Modelação e previsão de interações sociais
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2013 - 2013 Qualidade e segurança em atmosferas potencialmente explosivas na Etar
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2013 - 2013 Service Quality Assessment: A study of supermarkets and Hypermarkets
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2013 - 2013 Propostas de melhoria no abastecimento numa industria automóvel
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2013 - 2013 Engenharia de manutenção aplicada ao processo de prensagem cerâmica
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal
2013 - 2013 Consignação de máquinas e equipamentos de trabalho
Orientador
 Engenharia e Gestão Industrial (Mestrado)
Universidade de Aveiro, Portugal

Arbitragem científica em conferência

Nome da conferência Local da conferência
2022/06/01 - 2023/05/31 4th International Conference on Quality Innovation and Sustainability Instituto Politécnico de Setúbal

Membro de comissão

Descrição da atividade
Tipo de participação 		Instituição / Organização
2015/01/01 - Atual Scientific and Organizing Committee of the International Joint Conference in Industrial Engineering and Operations Management
Membro
 ABEPRO, Brasil