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Ricardo Filipe Ramos é Doutorado em Gestão com especialização em Marketing (ISCTE-IUL), Mestre em Gestão do Desporto (FMH-UTL) e Licenciado em Desporto (IPS-ESE). É membro dos centros de investigação Grupo de Sistemas de Informação do ISTAR-IUL e do CICEE – UAL.Os seus interesses de investigação incluem o comportamento do consumidor/utilizador na Internet, e-commerce, tourism and hospitality e marketing digital. É Professor Adjunto convidado na Escola Superior de Tecnologia e Gestão de Oliveira do Hospital do Instituto Politécnico de Coimbra.
Identification

Personal identification

Full name
Ricardo Filipe Carreira Ramos

Citation names

  • Ramos, Ricardo F.

Author identifiers

Ciência ID
BE1C-24CF-8506
ORCID iD
0000-0001-9841-9720
Google Scholar ID
bjXVvpYAAAAJ

Websites

Knowledge fields

  • Social Sciences

Languages

Language Speaking Reading Writing Listening Peer-review
Portuguese (Mother tongue)
English Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
Education
Degree Classification
2015/10/05 - 2018/12/18
Concluded
Gestão, especialização em Marketing (Doutoramento)
ISCTE-Instituto Universitário de Lisboa, Portugal
2012/10/01 - 2015/06/01
Concluded
Gestão do Desporto (Mestrado)
Universidade de Lisboa Faculdade de Motricidade Humana, Portugal
"Online sport consumption: Influence of consumers’ motivations and concerns on their actual behavior and future purchase intentions " (THESIS/DISSERTATION)
18,1
2009/09/01 - 2012/05/01
Concluded
Desporto (Licenciatura)
Instituto Politécnico de Setúbal Escola Superior de Educação, Portugal
14.2
Affiliation

Science

Category
Host institution
Employer
2016/11/01 - Current Researcher (Research) ISCTE-Instituto Universitário de Lisboa Centro de Investigação em Ciências da Informação Tecnologias e Arquitetura, Portugal
ISCTE-Instituto Universitário de Lisboa, Portugal
2019/06 - 2022/12/31 Researcher (Research) Universidade Autónoma de Lisboa, Portugal
Universidade Autónoma de Lisboa, Portugal

Teaching in Higher Education

Category
Host institution
Employer
2019/02/08 - Current Invited Assistant Professor (University Teacher) Instituto Politécnico de Coimbra Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Portugal
Instituto Politécnico de Coimbra Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Portugal
2018/10/02 - 2019/09/30 Assistant Professor (University Teacher) Universidade Autónoma de Lisboa, Portugal

Other Careers

Category
Host institution
Employer
1996/11/20 - 2018/10/15 Coordenador Técnico (Assistente Técnico) Marinha Portuguesa, Portugal
Projects

Contract

Designation Funders
2019/01/01 - 2019/12/31 Centro de Investigação em Ciências da Informação, Tecnologias e Arquitetura - ISCTE-IUL
UID/Multi/04466/2019
ISCTE-Instituto Universitário de Lisboa, Portugal
Fundação para a Ciência e a Tecnologia
Concluded
Outputs

Publications

Journal article
  1. Ribeiro, Paulo; Ramos, Ricardo F.; Moro, Sérgio. Corresponding author: Ramos, Ricardo F.. "Restaurant containment measures and perceived service quality: implications for future pandemics". Consumer Behavior in Tourism and Hospitality (2024): http://dx.doi.org/10.1108/cbth-06-2023-0081.
    10.1108/cbth-06-2023-0081
  2. Carvalho, Frederico; Ramos, Ricardo F.; Fortes, Nuno. "Customer satisfaction in mountain hotels within UNESCO Global Geoparks: an empirical study based on sentiment analysis of online consumer reviews". Tourism & Management Studies 20 1 (2024): 35-47. http://dx.doi.org/10.18089/tms.20240103.
    Published • 10.18089/tms.20240103
  3. Diogo Lima; Ramos, R.; OLIVEIRA, PEDRO MIGUEL. "Customer Satisfaction in the Pet Food Subscription-Based Online Services". Electronic Commerce Research (2024):
    In press
  4. Galhoz, I.; Ramos, R. F.; Biscaia, R.. Corresponding author: Ramos, R. F.. "Airline environmental sustainability actions and CSR impact on customer behavior". Research in Transportation Business & Management 53 (2024): 101111.
    Open access • In press
  5. Muneeb, F.; Ramos, R. F.; Wanke, P.; Lashari, F.. Corresponding author: Ramos, R. F.. "Revamping Sustainable Strategies for Hyper-Local Restaurants: A Multi-Criteria Decision-Making approach". FIIB Business Review (2023): https://journals.sagepub.com/doi/10.1177/23197145231161232.
    Published • 10.1177/23197145231161232
  6. Ramos, Ricardo F.; Rita, Paulo; Moro, Sérgio. "Are Social Media and Mobile Applications threatening retail websites?". International Journal of Internet Marketing and Advertising 18 1 (2023): 58-81.
    Published
  7. Ramos, Ricardo F.; Paulo Rita. "Structure of REDEE and EJMBE research: A bibliometric analysis". European Journal of Management and Business Economics (2023):
    In press • 10.1108/EJMBE-04-2022-0109
  8. Francisco Pereira; Costa, Joana Martinho; Ramos, Ricardo F.; António Raimundo. Corresponding author: Costa, Joana Martinho. "The impact of the COVID-19 pandemic on airlines’ passenger satisfaction". Journal of Air Transport Management 112 (2023):
    Published
  9. Omran, Wajdy; Casais, Beatriz; Ramos, Ricardo F.. Corresponding author: Omran, Wajdy. "Virtual Reality and Augmented Reality Applications and their Effect on Tourist Engagement: A Hybrid Review". Journal of Hospitality and Tourism Technology (2023):
    In press
  10. Ramos, R. F.; Rita, Paulo; Vong, Celeste. Corresponding author: Ramos, R. F.. "Mapping research in Marketing: Trends, influential papers, and agenda for future research". Spanish Journal of Marketing - ESIC (2023):
    In press
  11. Moro, S.; Pires, G.; Rita, P.; Cortez, P.; Ramos, R. F.. "Discovering ethnic minority business research directions using text mining and topic modelling". Journal of Research in Marketing and Entrepreneurship 25 1 (2023): 83-102. https://www.emerald.com/insight/content/doi/10.1108/JRME-01-2022-0004/full/html.
    Published • 10.1108/JRME-01-2022-0004
  12. Rita, P.; Ramos, R. F.. Corresponding author: Rita, P.. "Global research trends in Consumer Behavior and Sustainability in E-Commerce: A bibliometric analysis of the knowledge structure.". Sustainability 14 9455 (2022): https://doi.org/ 10.3390/su14159455.
    Open access • Published • 10.3390/su14159455
  13. Simões Coelho, Pedro; Rita, Paulo; Ramos, Ricardo F.. "How the response to service incidents change customer–firm relationships". European Journal of Management and Business Economics (2022): http://dx.doi.org/10.1108/ejmbe-05-2021-0157.
    Published • 10.1108/ejmbe-05-2021-0157
  14. Catarina Lemos; Ricardo F. Ramos; Sérgio Moro; Pedro Miguel Oliveira. "Stick or Twist—The Rise of Blockchain Applications in Marketing Management". Sustainability 14 7 (2022): 4172-4172. https://doi.org/10.3390/su14074172.
    10.3390/su14074172
  15. Tianyuan Zhang; Sérgio Moro; Ricardo F. Ramos. "A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation". Future Internet 14 3 (2022): 94-94. https://doi.org/10.3390/fi14030094.
    10.3390/fi14030094
  16. Furtado, Ariana; Ramos, Ricardo F.; Maia, Bruno; Costa, Joana Martinho. "Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands". Sustainability 14 5 (2022): 2677. http://dx.doi.org/10.3390/su14052677.
    Published • 10.3390/su14052677
  17. Chaile, V.; Moro, S.; Carneiro, A.; Ramos, R. F.. "Aplicação das Redes Neuronais Artificias para classificação das operações de perfuração: O caso de poços deepwater de Exploração e Produção". Iberian Journal of Information Systems and Technologies (RISTI) 43 (2022): 5-20. https://www.proquest.com/openview/fac6ab0fcbc372bc878be1a76cf62f2b/1?pq-origsite=gscholar&cbl=1006393.
    Published
  18. Rita, Paulo; Ramos, Ricardo F.; Tiago, Maria Teresa Borges ; Rodrigues, David. "Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study". International Journal of Hospitality Management (2022):
    In press
  19. Moro, Sérgio; Rita, Paulo; Pires, Guilherme; Cortez, Paulo; Ramos, Ricardo F.. "Discovering ethnic minority research directions using text mining and topic modelling". Journal of Research in Marketing and Entrepreneurship (2022):
    In press
  20. Rui Biscaia; Moro, Sérgio; Thilo Kunkel. "Understanding the importance of sport stadium visits to teams and cities through the eyes of online reviewers". Leisure Studies (2022):
    In press
  21. Ramos, R.; Rita, P.; Moro, S.. "Is this the beginning of the end for retail websites? A professional perspective". International Journal of Internet Marketing and Advertising 15 3 (2021): 260-280. https://www.inderscience.com/jhome.php?jcode=ijima.
    Published • 10.1504/IJIMA.2021.115422
  22. Rita, P.; Ramos, R.; Moro, S.; Mealha, M.; Radu, L.. "Online dating apps as a marketing channel: a generational approach". European Journal of Management and Business Economics 30 1 (2020): https://www.emerald.com/insight/content/doi/10.1108/EJMBE-10-2019-0192/full/html.
    Published • 10.1108/EJMBE-10-2019-0192
  23. Moro, S.; Ramos, R.; Rita, P.. "What drives job satisfaction in IT companies?". International Journal of Productivity and Performance Management 70 2 (2020): 391-407. https://www.emerald.com/insight/publication/issn/1741-0401.
    Published • 10.1108/IJPPM-03-2019-0124
  24. Leandro, C.; Ramos, R. F.; Moro, Sérgio. "Anticipating Next Public Administration Employee’s Absence Duration". Public Administration Issues 6 (2019): 23-40. https://ciencia.iscte-iul.pt/publications/anticipating-the-duration-of-public-administration-employees-future-absences/63317?lang=en.
    Published • 10.17323/1999-5431-2019-0-6-23-40
  25. Ramos, R.; Rita, P.; Moro, S.. "From institutional websites to social media and mobile applications: a usability perspective". European Research on Management and Business Economics 25 3 (2019): 138-144. https://www.sciencedirect.com/science/article/pii/S2444883418301803?via%3Dihub.
    Published • 10.1016/j.iedeen.2019.07.001
  26. Leandro, C.; Ramos, R.; Moro, S.. "Anticipating the duration of public administration employees' future absences". Public Administration Issues 6 (2019): 23-40. https://vgmu.hse.ru/en/.
    Published

Other

Other output
  1. Responsabilidade social corporativa e marketing: uma análise bibliométrica e de visualização da literatura entre os anos de 1994 e 2020. IX Encontro de Marketing da ANPAD – EMA 2021. 2021. Quezado, T.; Quezado, W.; Fortes, N.; Ramos, R. F.. http://www.anpad.org.br/.
  2. Internet user behavior change: Professionals' perspective. Sport Management Association for Australia & New Zealand. 2017. Ramos, R. F.; Rita, P.; Moro, S.. http://www.smaanz.org/.
  3. Internet user behavior change: Scholar perspective. North American Society for Sport Management. 2017. Ramos, R. F.; Rita, P.; Moro, S.. https://www.nassm.com/.
  4. Internet user behavior change –an evaluation under three dimensions: scholars, professionals, and users. EDAMBA Summer Research Academy 2016. 2016. Ramos, R. F.; Rita, P.; Moro, S.. http://www.edamba.eu.
  5. Online sport consumption: Influence of consumers’ motivations and concerns on their actual behavior and future purchase intentions. European Association of Sport Management. 2015. Ramos, R. F.; Mascarenhas, M.; Biscaia, R.; Pereira, E.. http://www.easm.net/.
Activities

Supervision

Thesis Title
Role
Degree Subject (Type)
Institution / Organization
2021/10 - 2023/04/18 Airlines’ Environmental Sustainability Actions and CSR Impact on Customer Behavior
Supervisor
Mestrado em Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Educação de Coimbra, Portugal
2021/10 - 2023/04/14 Customer Satisfaction in the Pet Food Subscription-based Online Services
Supervisor
Mestrado em Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Educação de Coimbra, Portugal
2021/10 - 2023/04 Real-time big data processing and automation of interactions as a driver and booster of online customer engagement
Co-supervisor
Mestrado em Gestão da Informação (Master)
Universidade Nova de Lisboa Escola de Gestão de Informação, Portugal
2021/10 - 2023/04 Artificial Intelligence in Marketing: a text mining and topic modeling approach
Co-supervisor
Mestrado em Gestão da Informação (Master)
Universidade Nova de Lisboa Escola de Gestão de Informação, Portugal
2021/10 - 2023/03/27 A data-driven approach to improve customer churn prediction based on Telecom customer segmentation
Co-supervisor of Tianyuan Zhang
Gestão Empresarial Aplicada (PhD)
ISCTE-Instituto Universitário de Lisboa, Portugal
2021/10 - 2023/01 The impact of restaurant containment measures on consumer perceived service quality, satisfaction, and revisit intentions – A contribution to Future Pandemics
Supervisor
Mestrado em Gestão de Negócios (Master)
Instituto Politécnico de Coimbra Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Portugal
2021/10 - 2023/01 How a Cross-Media Strategy – Out of Home and Mobile – affects Brand Trust
Co-supervisor
Mestrado em Gestão da Informação (Master)
Universidade Nova de Lisboa Escola de Gestão de Informação, Portugal
2020/10 - 2022/02 A importância da tecnologia Blockchain para o Marketing
Supervisor
Mestrado em Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Educação de Coimbra, Portugal
2020/12/05 - 2021/12/06 Podemos sentir uma mudança no comportamento do consumidor nas empresas portuguesas de retalho devido à pandemia?
Co-supervisor of João Filipe Peixoto Pereira
ISCTE-Instituto Universitário de Lisboa, Portugal
2020/10 - 2021/12/06 The Shift in consumer behaviour in Portuguese retail companies due to the pandemic
Co-supervisor
Mestrado em Gestão de Sistemas de Informação (Master)
ISCTE-Instituto Universitário de Lisboa, Portugal
2020/10 - 2021/11/24 Effect of price dispersion in online booking choices: The manipulation of consumer perceived value in OTAs
Co-supervisor
Mestrado em Estatística e Gestão de Informação (Master)
Universidade Nova de Lisboa, Portugal
2020/09 - 2021/10/24 The influence of price dispersion and price fairness in channel booking choices at trivago using star rating attribute: A survey research
Co-supervisor of Barreiros, Cláudia Sofia de Sousa
Mestrado em Gestão de Informação, especialização em Inteligência de Marketing (Master)
Universidade Nova de Lisboa, Portugal
2021/01/06 - 2021/10/21 O impacto da pandemia COVID-19 na satisfação de passageiros de companhias aéreas europeias
Co-supervisor of Francisco Manuel de Mendonça e Costa Pereira
ISCTE-Instituto Universitário de Lisboa, Portugal
2020/10 - 2021/07/21 Dress with finesse - How people see logotypes as status
Co-supervisor
Statistics and Information Management, specialization in Marketing Research and CRM (Master)
Universidade Nova de Lisboa, Portugal
2019/10/01 - 2021/07/16 Estágio: The Loop Company
Supervisor of Joana Filipe Anjo Beja
Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Educação de Coimbra, Portugal
2019/09 - 2021/06/28 The strategic motivation factors for IT outsourcing decision in the banking sector
Co-supervisor
Mestrado em Gestão de Empresas (Master)
Universidade Autónoma de Lisboa, Portugal
2019/10 - 2021/03/30 What satisfaction is perceived through online reviews from customers in mountain hotels? A qualitative and sentiment analysis
Supervisor of Frederico Carlos Campos de Carvalho
Mestrado em Gestão de Negócios (Master)
Instituto Politécnico de Coimbra Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Portugal
2019/10 - 2021/03/19 Plano de Marketing Turístico de Constância: Promoção e Desenvolvimento turístico-cultural de Camões em Constância
Supervisor of Eduardo Miguel Trindade Crespo
Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Educação de Coimbra, Portugal
2019/10 - 2021/03/12 Redes Colaborativas: Fatores de Sucesso para uma Estratégia de Marketing e Comercialização
Supervisor of Cátia Lopes dos Santos
Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Educação de Coimbra, Portugal
2019/10 - 2021/03/05 Determinantes de sucesso na tomada de decisão em Startups inovadoras
Supervisor of Brigite Alexandra Gonçalves Gameiro
Mestrado em Marketing e Comunicação (Master)
Instituto Politécnico de Coimbra Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Portugal
2019/10 - 2021/02/05 Perceção dos utilizadores relativamente à qualidade dos hotéis de 4 e 5 estrelas de pequenas ilhas africanas: O caso de Cabo Verde
Supervisor of Ariana Patrício Cardoso Furtado
Gestão de Negócios (Master)
Instituto Politécnico de Coimbra Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Portugal
2019/10 - 2021/01/25 Estudo dos Estilos de Liderança nas Forças Armadas de Angola
Co-supervisor of Alexandre de Oliveira Sakato
Gestão de Empresas (Master)
Universidade Autónoma de Lisboa, Portugal
2019/10 - 2020/11/17 Hotel Online Reviews: What influences sentiment and rating?
Co-supervisor of David Gonçalo de Araújo Rodrigues
Gestão de Informação (Master)
Universidade Nova de Lisboa, Portugal
2017/10 - 2018/12/05 Business Intelligence and Portuguese's Public Administration Absenteeism
Co-supervisor of Leandro Miguel Bartolomeu da Cruz Costa
Computer science and business management (Master)
ISCTE-Instituto Universitário de Lisboa, Portugal
2018/10/11 - 2018/11/28 UNDERSTANDING THE RECEPTIVITY OF THE USERS TOWARDS A MARKETING CAMPAIGN ON TINDER
Co-supervisor of Marta Casaca Mealha
ISCTE-Instituto Universitário de Lisboa, Portugal
2017/10 - 2018/11/28 Understanding the receptivity of the users towards a marketing campaing on Tinder
Co-supervisor of Marta Casaca Mealha
Marketing (Master)
ISCTE-Instituto Universitário de Lisboa, Portugal

Conference scientific committee

Conference name Conference host
2021/07 - 2021/07 Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) Maringá, Brasil
2021/03/13 - 2021/03/26 ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração Maringá, Brasil
2021/03/13 - 2021/03/26 ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração Maringá, Brasil

Journal scientific committee

Journal title (ISSN) Publisher
2021/10/14 - 2021/10/20 Sustainability (2071-1050) MDPI
2021/07 - 2021/07 Journal of Business Research (01482963) Elsevier
2021/04 - 2021/04 Journal of Business Research (01482963) Elsevier
2021/02/17 - 2021/02/23 European Journal of Management and Business Economics (24448451) Emerald Group Publishing Ltd.
2020/12/16 - 2020/12/23 European Journal of Management and Business Economics (24448451) Emerald Group Publishing Ltd.
2020/11/18 - 2020/11/29 Tourism Recreation Research (02508281, 23200308) Taylor and Francis Ltd.
2020/09/30 - 2020/10/13 Tourism Recreation Research (02508281, 23200308) Taylor and Francis Ltd.
2020/09/08 - 2020/09/21 Journal of Business Research (01482963) Elsevier
2020/07/21 - 2020/08/04 International Journal of Productivity and Performance Management (1741-0401) Emerald
2020/04 - 2020/04 Electronic Commerce Research ( 1572-9362) Springer
Distinctions

Award

2020 EDAMBA Ph. D. Thesis Competition 2020
European Doctoral Association in Management and Business Administration (EDAMBA), Greece

Other distinction

2018 Louvor Individual
Estado-Maior-General das Forças Armadas, Portugal
2016 Medalha de Cruz Naval
Marinha Portuguesa, Portugal
2015 Medalha de Comportamento Exemplar
Marinha Portuguesa, Portugal
2007 Louvor Individual
Marinha Portuguesa, Portugal
2002 Louvor Individual
Marinha Portuguesa, Portugal