Carlos Tam (8B15-55AB-AE77)

Curriculum Vitae

Carlos Tam

Identification

Personal identification

Full name: Carlos Tam

Citation names

Tam, Carlos

Author identifiers

Ciência ID: 8B15-55AB-AE77
ORCID iD: 0000-0002-4930-9979
Google Scholar ID: https://scholar.google.com/citations?user=MDlE2igAAAAJ&hl=en

Websites

https://www.novaims.unl.pt/en/nova-ims/teaching-staff/d/193 (Scholar)

Education

	Degree	Classification
2016/09/16 Concluded	Gestão de Informação (Doutoramento) Major in Sistemas de Informação e Decisão Universidade Nova de Lisboa Escola de Gestão de Informação, Portugal "Understanding the individual performance of m-banking" (THESIS/DISSERTATION)

Affiliation

Positions / Appointments

	Category Host institution	Employer
1992 - Current	Coordenador	Millenniumbcp, Portugal

Outputs

Publications

Journal article

Mafalda Pereira; Carlos Tam. "No hustle, no hassle: mental health, intention and performance in rural tourism under S-O-R lens". Journal of Hospitality and Tourism Insights (2025): https://doi.org/10.1108/JHTI-03-2025-0395.
10.1108/JHTI-03-2025-0395
Marta Adzgauskaite; Carlos Tam; Ricardo Martins. "What helps Agile remote teams to be successful in developing software? Empirical evidence". Information and Software Technology (2025): https://doi.org/10.1016/j.infsof.2024.107593.
10.1016/j.infsof.2024.107593
Leonor Barros; Carlos Tam; João Varajão. "Agile software development projects–Unveiling the human-related critical success factors". Information and Software Technology (2024): https://doi.org/10.1016/j.infsof.2024.107432.
10.1016/j.infsof.2024.107432
Correia, Rodrigo; Tam, Carlos. "Understanding the Motivations for Continuance Usage of Mobile Apps". Journal of Computer Information Systems (2024): 1-15. http://dx.doi.org/10.1080/08874417.2024.2302001.
10.1080/08874417.2024.2302001
Tam, Carlos; Balau, Marta; Oliveira, Tiago. "What Influences People’s Adoption of Cognitive Cybersecurity?". International Journal of Human–Computer Interaction (2023): 1-18. http://dx.doi.org/10.1080/10447318.2023.2279411.
10.1080/10447318.2023.2279411
Cruz-Jesus, Frederico; Figueira-Alves, Hugo; Tam, Carlos; Pinto, Diego Costa; Oliveira, Tiago; Venkatesh, Viswanath. "Pragmatic and idealistic reasons: What drives electric vehicle drivers' satisfaction and continuance intention?". Transportation Research Part A: Policy and Practice 170 (2023): 103626. http://dx.doi.org/10.1016/j.tra.2023.103626.
10.1016/j.tra.2023.103626
Tam, Carlos; Pereira, Francisca Caetano; Oliveira, Tiago. "What influences the purchase intention of online travel consumers?". Tourism and Hospitality Research (2022): 146735842211264. http://dx.doi.org/10.1177/14673584221126468.
10.1177/14673584221126468
Franque, Frank Bivar; Oliveira, Tiago; Tam, Carlos. "Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context". Information Systems Frontiers (2022): http://dx.doi.org/10.1007/s10796-022-10263-8.
10.1007/s10796-022-10263-8
Tam, Carlos; Conceição, Carolina de Matos; Oliveira, Tiago. "What influences employees to follow security policies?". Safety Science 147 (2022): 105595. http://dx.doi.org/10.1016/j.ssci.2021.105595.
10.1016/j.ssci.2021.105595
Tam, Carlos; Barroso, Maria; Cruz-Jesus, Frederico. "Understanding the determinants of users’ continuance intention to buy low-cost airline flights online". Journal of Hospitality and Tourism Technology 13 2 (2022): 264-280. http://dx.doi.org/10.1108/jhtt-12-2020-0316.
10.1108/jhtt-12-2020-0316
Pereira, Rita; Tam, Carlos. "Impact of enjoyment on the usage continuance intention of video-on-demand services". Information & Management 58 7 (2021): 103501. http://dx.doi.org/10.1016/j.im.2021.103501.
10.1016/j.im.2021.103501
Franque, Frank Bivar; Oliveira, Tiago; Tam, Carlos. "Understanding the factors of mobile payment continuance intention: empirical test in an African context". Heliyon 7 8 (2021): e07807. http://dx.doi.org/10.1016/j.heliyon.2021.e07807.
10.1016/j.heliyon.2021.e07807
Oliveira, Tiago; Tomar, Shailendra; Tam, Carlos. "Evaluating collaborative consumption platforms from a consumer perspective". Journal of Cleaner Production 273 (2020): 123018. http://dx.doi.org/10.1016/j.jclepro.2020.123018.
10.1016/j.jclepro.2020.123018
Franque, Frank Bivar; Oliveira, Tiago; Tam, Carlos; Santini, Fernando de Oliveira. "A meta-analysis of the quantitative studies in continuance intention to use an information system". Internet Research 31 1 (2020): 123-158. http://dx.doi.org/10.1108/intr-03-2019-0103.
10.1108/intr-03-2019-0103
Oliveira, Tiago; Araujo, Benedita; Tam, Carlos. "Why do people share their travel experiences on social media?". Tourism Management 78 (2020): 104041. http://dx.doi.org/10.1016/j.tourman.2019.104041.
10.1016/j.tourman.2019.104041
Oliveira, Tiago; Araujo, Benedita; Tam, Carlos. "Dataset for understanding why people share their travel experiences on social media: Structural equation model analysis". Data in Brief 30 (2020): 105447. http://dx.doi.org/10.1016/j.dib.2020.105447.
10.1016/j.dib.2020.105447
Tam, Carlos; Moura, Eduardo Jóia da Costa; Oliveira, Tiago; Varajão, João. "The factors influencing the success of on-going agile software development projects". International Journal of Project Management 38 3 (2020): 165-176. http://dx.doi.org/10.1016/j.ijproman.2020.02.001.
10.1016/j.ijproman.2020.02.001
Tam, Carlos; Loureiro, Ana; Oliveira, Tiago. "The individual performance outcome behind e-commerce". Internet Research 30 2 (2019): 439-462. http://dx.doi.org/10.1108/intr-06-2018-0262.
10.1108/intr-06-2018-0262
Tam, Carlos; Oliveira, Tiago. "Does culture influence m-banking use and individual performance?". Information & Management 56 3 (2019): 356-363. http://dx.doi.org/10.1016/j.im.2018.07.009.
10.1016/j.im.2018.07.009
Nascimento, Bruno; Oliveira, Tiago; Tam, Carlos. "Wearable technology: What explains continuance intention in smartwatches?". Journal of Retailing and Consumer Services 43 (2018): 157-169. http://dx.doi.org/10.1016/j.jretconser.2018.03.017.
10.1016/j.jretconser.2018.03.017
Tam, Carlos; Santos, Diogo; Oliveira, Tiago. "Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model". Information Systems Frontiers 22 1 (2018): 243-257. http://dx.doi.org/10.1007/s10796-018-9864-5.
10.1007/s10796-018-9864-5
Tam, Carlos; Oliveira, Tiago; Tam, C.; Oliveira, T.. "Literature review of mobile banking and individual performance". International Journal of Bank Marketing 35 7 (2017): 1044-1067. http://dx.doi.org/10.1108/ijbm-09-2015-0143.
10.1108/ijbm-09-2015-0143
Tam, Carlos; Oliveira, Tiago. "Understanding mobile banking individual performance". Internet Research 27 3 (2017): 538-562. http://dx.doi.org/10.1108/intr-05-2016-0117.
10.1108/intr-05-2016-0117
Tam, C.; Oliveira, T.. "Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture". Internet Research 27 3 (2017): 538-562. http://www.scopus.com/inward/record.url?eid=2-s2.0-85020095497&partnerID=MN8TOARS.
10.1108/IntR-05-2016-0117
Tam, Carlos; Oliveira, Tiago. "Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective". Computers in Human Behavior 61 (2016): 233-244. http://dx.doi.org/10.1016/j.chb.2016.03.016.
10.1016/j.chb.2016.03.016
Tam, C.; Oliveira, T.; Tam, Carlos; Oliveira, Tiago. "Performance impact of mobile banking: using the task-technology fit (TTF) approach". International Journal of Bank Marketing 34 4 (2016): 434-457. http://www.scopus.com/inward/record.url?eid=2-s2.0-84969513486&partnerID=MN8TOARS.
10.1108/IJBM-11-2014-0169

Activities

Supervision

	Thesis Title Role	Degree Subject (Type) Institution / Organization
2025 - 2025	Wine, why buy this one? Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2025 - 2025	From Anxiety to Trust: Understanding AI Chatbot adoption in Emergency Healthcare Supervisor
2024/04/16 - 2024/04/16	Bridging Emotions and Skills: Exploring their Influence on Low-Code Adoption through TAM Supervisor of Inês Carreira Paulo	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Team Dynamics and Knowledge Management: A study on Agile Project Success Factors Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Neobank’s Individual Performance: The impact of Trust and Financial Literacy Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Impact of mobile trading on individual performance using the TTF model Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	E-commerce usage impact on individual well-being: Exploring effects and mechanisms Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Digital Fraud: Prevention when using m-banking Supervisor
2024 - 2024	The influence of consumer’s lifestyle congruence on their well-being: e-commerce context Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Determinants of Airlines’ Branded Apps: Extending the Technology Acceptance Model Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Influence of AI-based features in mobile banking continuance usage: Robo-advisors Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Drivers for agile project success Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Understanding what drives mobile payment performance in Sub-Saharan Africa: Evidence from Mozambique Co-supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Exploring the determining factors for the adoption of e-Tourism platforms in Portugal Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Agile Project Management Success – Unveiling Influential Factors and Practical Strategies Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Advancing Model Transparency In Natural Language Processing: A Case Study of Explainable AI at Banco de Portugal Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	User Adoption of Electric Vehicles with an AI-managed Battery Supervisor
2024 - 2024	Adoption of Smart Home Technologies to improve household energy consumption efficiency Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Understanding the acceptance and use of artificial intelligence (AI) as a travel planning tool: UTAUT2 extended model Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Does Mental Health influence the purchase intention of Rural Tourism? Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	The influence of AI on the well-being of e-commerce customers Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	The impact of AI on Agile software development project’s success Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Sustainability and behavioral intention toward smart home technology Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2024 - 2024	Exploring Critical Success Factors for Effective Agile Software Development Initiatives Supervisor	NOVA University Lisbon Higher Institution of Statistics and Information Management, Portugal
2023 - 2023	Understanding the barriers and facilitators of Students´ Individual Performance Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Interactivity in mobile applications: a study of continuance intention Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2023 - 2023	Security: M-banking Digital Fraud - Information Security Awareness Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	The Drivers of Continuance Intention of Online Shopping of Clothes in Angola Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Agile Projects in Remote Work Settings: Drivers for Success Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Security and Privacy and the Continuance Intention to Use M-Payment Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Team drivers and knowledge sharing in the performance management of agile projects Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	How does psychological aspect of security affect the intention to use e-commerce? Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Understanding how m-payment influences individual performance: Task-technology fit and Culture-technology fit perspective Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Understanding the intention to click on a phishing e-mail Supervisor	Ciência de Dados e Métodos Analíticos Avançados (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Business Intelligence Drives Organizational Performance? Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Human factors that influence the success of Agile Projects Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Empirical study of user satisfaction applied to Supply Chain logistics in the context of COVID-19 Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	An empirical study of critical success factor model for agile software development projects Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	The use of marketing intelligence to mitigate digital fraud in m-payments continuance intention Supervisor	Marketing Analítico (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Influence of Enterprise Social Networks on job performance - The role of attitude moderated effect Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Determinants of academic achievement Supervisor	Ciência de Dados e Métodos Analíticos Avançados (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Success criteria for agile projects executed by remote teams Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Assessing micro-mobility net benefits at individual level: Evidence for two European countries Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Assessing post-adoption behavior of shared e-scooters Evidence from European countries Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	User adoption of mobile insurance APPS Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Understanding the motivations for continuance usage of mobile apps Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Effects of Extreme Drought and Water Scarcity on Consumer Behaviour: The Impact of Water Consumption Awareness and Consumers’ Choices Supervisor	Marketing Analítico (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2023 - 2023	Culture effects on business intelligence systems success Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2022 - 2022	Individual performance in mobile payments systems: which variables have a positive impact? Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2022 - 2022	Collaborative platforms: how they affect students´ performance Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2022 - 2022	E-commerce - What are the determinants of individual performance? Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2022 - 2022	What is the influence of mobile payment on individual performance? Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2022 - 2022	Internal audit value-added a link between knowledge management and service quality Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2022 - 2022	What explains individual performance of food delivery Apps during the COVID-19 pandemic? Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2022 - 2022	What impacts the intentions to buy of the Personal Contract Purchase products in the automobile sector? Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2022 - 2022	The impact of measuring metrics on new product success Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2022 - 2022	O impacto das Aplicações Mobile de Business Intelligence na Performance das Organizações Co-supervisor	Sistemas Integrados de Apoio à Decisão (Master) ISCTE-Instituto Universitário de Lisboa, Portugal
2020 - 2022	Mobile Payment Continuance Intention Co-supervisor	Gestão da Informação (PhD) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2021 - 2021	What are the determinants that influence the adoption of E-commerce in Africa? Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2021 - 2021	The impact of social media on knowledge sharing among students during pandemic Covid-19 Co-supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2021 - 2021	Is the organizational performance impacted by the usage of collaborative platforms in the company? Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2021 - 2021	Expectation confirmation theory and heated tobacco products continuance: What influences the continuance intention of IQOS? Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2021 - 2021	Digital banking: Understanding the continuous intention of use Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2021 - 2021	An analysis of the factors impacting innovation performance Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2021 - 2021	Continuance usage of mobile booking platforms in the travel sector Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2021 - 2021	Influence factors of individual performance on m-payments: mixed methods approach Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2020 - 2020	Understanding determinants of cognitive cybersecurity at individual level Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2020 - 2020	The effect of knowledge sharing on individual performance Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2020 - 2020	How can employees comply IS security policies? Data security behavior approach Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2020 - 2020	Do smart homes influence individual performance? Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2020 - 2020	Factors influencing purchase intention in e‐commerce: the case of online consumers of travel Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2020 - 2020	Which are the main determinants for autonomous driving adoption Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2020 - 2020	Understanding the determinants of users’ continuance Intention to buy low‐cost airline flights online Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2019 - 2019	Fake News e a Desinformação: perspetivar comportamentos e estratégias informacionais Supervisor	Gestão e Curadoria de Informação (Master) Universidade Nova de Lisboa Faculdade de Ciências Sociais e Humanas, Portugal
2019 - 2019	Pragmatic or idealistic reasons: what drives electric vehicles’ satisfaction and continuance intention? Co-supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2019 - 2019	Understanding the importance of trust and perceived risk to the adoption of automated driving systems Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2019 - 2019	Measuring the impact of enjoyment on the usage continuance intention Supervisor	Estatística e Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2019 - 2019	Understanding the determinants of continuance use in the Internet of things (IOT) context Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2018 - 2018	Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2018 - 2018	The factors influencing the success of Agile software development projects : a portuguese perspective Supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal
2017 - 2017	EXPLORING THE INFLUENTIAL FACTORS OF CONTINUANCE INTENTION TO USE MOBILE APPS:EXTENDING THE EXPECTATION CONFIRMATION MODEL Co-supervisor	Gestão de Informação (Master) Universidade NOVA de Lisboa NOVA Information Management School, Portugal