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Identification

Personal identification

Full name
Joana Dias

Author identifiers

Ciência ID
5311-8477-9C03
ORCID iD
0000-0001-5900-2121
Education
Degree Classification
2017
Concluded
 Gestão (Doutoramento)
Major in Marketing
Universidade Nova de Lisboa Nova School of Business and Economics, Portugal
"How emotions are shaped within services organizations: Empirical studies among Portuguese nurses and physicians" (THESIS/DISSERTATION)
 Aprovado com distinção
2009
Concluded
 Mestrado em Marketing (Mestrado)
Universidade Católica Portuguesa Católica Porto Business School, Portugal
"Plano de Marketing para a Implementação de um Sistema de Recolha de Óleos Alimentares Usados" (THESIS/DISSERTATION)
 15
2005
Concluded
 Licenciatura em Ciências da Comunicação (Licenciatura)
Universidade Fernando Pessoa, Portugal
"Os Critérios de Noticiabilidade dos Noticiários Televisivos – Estudo de Caso Comparativo: RTP1 e TVI" (THESIS/DISSERTATION)
 16
Affiliation

Teaching in Higher Education

Category
Host institution 		Employer
2023/09/01 - Current Adjunct Teacher (Polytechnic Teacher) Instituto Português de Administração de Marketing, Portugal
2021/09/01 - Current Invited Assistant Professor (University Teacher) Universidade do Minho, Portugal
2022/09/02 - 2023/08/31 Assistant Professor (University Teacher) Universidade Lusófona do Porto, Portugal
2018/09/01 - 2022/09/01 Assistant Professor (University Teacher) Universidade Europeia, Portugal
2019/09/01 - 2020/07/30 Assistant Professor (University Teacher) Instituto Superior de Ciências Empresariais e do Turismo, Portugal
Instituto Superior de Ciências Empresariais e do Turismo, Portugal
2018/02/01 - 2018/06/01 Assistant Professor (University Teacher) Universidade Lusíada de Lisboa, Portugal
Projects

Grant

Designation Funders
2011/01/01 - 2017/11/29 How emotions are shaped within services organizations: Empirical studies among portuguese nurses and physicians.
SFRH/BD/75867/2011
PhD Student Fellow
Universidade Nova de Lisboa Nova School of Business and Economics Unidade de Investigação, Portugal
 Fundação para a Ciência e a Tecnologia
Concluded
2011/01 - 2017/11 How emotions are shaped within services organizations: Empirical studies among portuguese nurses and physicians.
SFRH/BD/75867/2011
 Fundação para a Ciência e a Tecnologia

Contract

Designation Funders
2019/01/01 - 2019/12/31 Nova School of Business and Economics
UID/ECO/00124/2019
Universidade NOVA de Lisboa, Portugal
 Fundação para a Ciência e a Tecnologia
Concluded
Outputs

Publications

Book chapter
  1. Albérico Travassos Rosário; Joana Carmo Dias. "Learning Management Systems in Education". In Research and Challenges. 2022.
    10.4018/978-1-6684-4706-2.ch003
Journal article
  1. Albérico Travassos Rosário; Joana Carmo Dias. "Exploring the Landscape of Smart Tourism: A Systematic Bibliometric Review of the Literature of the Internet of Things". Administrative Sciences (2024): https://doi.org/10.3390/admsci14020022.
    10.3390/admsci14020022
  2. Susana C. Silva; Francisca Pinto Silva; Joana Carmo Dias. "Exploring omnichannel strategies: a path to improve customer experiences". International Journal of Retail & Distribution Management (2024): https://doi.org/10.1108/IJRDM-03-2023-0198.
    10.1108/IJRDM-03-2023-0198
  3. Albérico Travassos Rosário; Joana Carmo Dias. "How has data-driven marketing evolved: Challenges and opportunities with emerging technologies". International Journal of Information Management Data Insights (2023): https://doi.org/10.1016/j.jjimei.2023.100203.
    10.1016/j.jjimei.2023.100203
  4. Albérico Travassos Rosário; Joana Carmo Dias. "The New Digital Economy and Sustainability: Challenges and Opportunities". Sustainability (2023): https://doi.org/10.3390/su151410902.
    10.3390/su151410902
  5. Albérico Travassos Rosário; Joana Carmo Dias; Hélder Ferreira. "Bibliometric Analysis on the Application of Fuzzy Logic into Marketing Strategy". Businesses (2023): https://doi.org/10.3390/businesses3030025.
    10.3390/businesses3030025
  6. Albérico Travassos Rosário; Joana Carmo Dias. "Marketing Strategies on Social Media Platforms". International Journal of E-Business Research (2023): https://doi.org/10.4018/IJEBR.316969.
    10.4018/IJEBR.316969
  7. Susana C. Silva; Joana Carmo Dias; Beatriz Braga. "How footwear companies can use online CX to WOW customers". International Journal of Retail & Distribution Management (2023): https://doi.org/10.1108/IJRDM-05-2022-0150.
    10.1108/IJRDM-05-2022-0150
  8. Albérico Travassos Rosário; Joana Carmo Dias. "How has data-driven marketing evolved: Challenges and opportunities with emerging technologies". International Journal of Information Management Data Insights 3 2 (2023): 100203-100203. https://www.sciencedirect.com/science/article/pii/S2667096823000496.
    https://doi.org/10.1016/j.jjimei.2023.100203
  9. "How Far Can Conversational Agents Contribute to IBD Patient Health Care—A Review of the Literature". Frontiers in Public Health 10 (2022): http://dx.doi.org/10.3389/fpubh.2022.862432.
    10.3389/fpubh.2022.862432
  10. Albérico Travassos Rosário; Joana Carmo Dias. "Industry 4.0 and Marketing: Towards an Integrated Future Research Agenda". Journal of Sensor and Actuator Networks (2022): https://doi.org/10.3390/jsan11030030.
    10.3390/jsan11030030
  11. Albérico Travassos Rosário; Joana Carmo Dias. "Sustainability and the Digital Transition: A Literature Review". Sustainability 14 7 (2022): 4072-4072. https://doi.org/10.3390/su14074072.
    10.3390/su14074072
  12. De Regge, Melissa; Van Baelen, Freek; Beirão, Gabriela; Den Ambtman, Anouk; De Pourcq, Kaat; Dias, Joana Carmo; Kandampully, Jay. "Personal and Interpersonal Drivers that Contribute to the Intention to Use Gerontechnologies". Gerontology (2019): 1-11. http://dx.doi.org/10.1159/000502113.
    Published • 10.1159/000502113
  13. Clegg, Stewart R.; Pina e Cunha, Miguel; Rego, Arménio; Dias, Joana. "Mundane Objects and the Banality of Evil". Journal of Management Inquiry 22 3 (2012): 325-340. http://dx.doi.org/10.1177/1056492612461949.
    10.1177/1056492612461949
Preprint
  1. Joana Carmo Dias; Albérico Travassos Rosário. "A Bibliometric Analysis of the role of Industry 4.0 Sensors in Digital Transformation". 2023. https://doi.org/10.20944/preprints202302.0048.v1.
    10.20944/preprints202302.0048.v1
  2. Albérico Travassos Rosário; Joana Carmo Dias. "The New Digital Economy and Sustainability: Challenges and Opportunities". 2023. https://doi.org/10.20944/preprints202305.0465.v1.
    10.20944/preprints202305.0465.v1
  3. Albérico Travassos Rosário; Joana Carmo Dias. "Fuzzy Logic: An Application into Marketing Strategy". 2022. https://doi.org/10.20944/preprints202206.0378.v1.
    10.20944/preprints202206.0378.v1
  4. Albérico Travassos Rosário; Joana Carmo Dias. "Impact of Big Data Analysis on Health". 2022. https://doi.org/10.20944/preprints202203.0407.v1.
    10.20944/preprints202203.0407.v1
  5. Albérico Travassos Rosário; Joana Carmo Dias. "How Industry 4.0 and Sensors Can Leverage Product Design: Opportunities and Challenges". 2022. https://doi.org/10.20944/preprints202212.0057.v1.
    10.20944/preprints202212.0057.v1
Thesis / Dissertation
  1. Dias, Joana Simões do Carmo. "How emotions are shaped within services organizations: Empirical studies among portuguese nurses and physicians.". PhD, 2017. http://hdl.handle.net/10362/27099.
  2. Dias, Joana Simões do Carmo. "Os critérios de noticiabilidade dos noticiários televisivos - estudo de caso comparativo: RTP1 e TVI". Degree, 2005. http://hdl.handle.net/10284/813.
Activities

Oral presentation

Presentation title Event name
Host (Event location)
2016/06/23 The healthcare experience: the supportive role of technology and people in elderly care sector 25th Annual Frontiers in Service Conference
CSI - Center for Service Innovation (Bergen, Norway)
2016/06/23 Emotional labor strategies within healthcare services: the influence of age and gender
CSI - Center for Service Innovation (Bergen, Norway)
2015/06/18 Emotional Labor in Healthcare Services: examining individuals’ perspective about diferente meanings of emotions International Research Symposium on Service Excellence in Management (Quis 14)
CEIBS, China Europa International Business School (Shangai, China)
2015/02/17 Emotional Labor in Healthcare Services: a Marketing Perspective 1st Annual International Conference on Services Marketing
TIIKM Conferences (Colombo, Sri Lanka)
2013/06/17 Emotional Reparation: A Process-Model of Positive Interactions in Healthcare Third Conference of the International Network of Business and Management Journals
Universidade Técnica de Lisboa (Lisboa, Portugal)

Supervision

Thesis Title
Role 		Degree Subject (Type)
Institution / Organization
2018 - 2021 A sororidade como fator de sucesso para a jornada do empreendedorismo feminino através do design thinking
Supervisor
 Gestão do Design (Master)
Universidade Europeia, Portugal
2018 - 2021 Marketing Digital: O Contributo do Social Media Marketing na Indústria Cultural e Criativa
Supervisor
 Gestão do Design (Master)
Universidade Europeia, Portugal
2018 - 2020/10 A importância do design emocional no comportamento de compra do consumidor: um estudo empírico sobre o impacto do design das embalagens na tomada de decisão de compra
Supervisor
 Design e Publicidade (Master)
Universidade Europeia, Portugal

Jury of academic degree

Topic
Role 		Candidate name (Type of degree)
Institution / Organization
2021/03 COMO O IN-GAME ADVERTISING ALTAMENTE INTEGRADO E´RECEBIDO PELO PU´BLICO GAMER E QUAL O IMPACTO DISSO NA PUBLICIDADE?
President of the jury
 Victor Goulart Tavares (Master)
Universidade Europeia, Portugal
2021/01/11 Relatório de Estágio na Agência Hill and Knowlton: Design gráfico para social media
President of the jury
 André Lisandro Nunes Sousa (Master)
Universidade Europeia, Portugal
2020/11/27 Campanha publicitária no âmbito social e educativo para sensibilizar a sociedade portuguesa sobre o cyber bullying entre jovens
President of the jury
 Maria Beatriz Batista e Silva da Conceição (Master)
Universidade Europeia, Portugal

Conference scientific committee

Conference name Conference host
2015/07/09 - 2015/07/12 IBM Frontiers in Service Conference 2015 Lucas Graduate School of Business, San José State University

Course / Discipline taught

Academic session Degree Subject (Type) Institution / Organization
2020 - 2021 Branding Marketing e Publicidade (Licenciatura) Universidade Europeia, Portugal
2020 - 2021 Marketing Online e Comunicação Interativa Marketing e Publicidade (Licenciatura) Universidade Europeia, Portugal
2019 - 2021 Estratégia e Marketing Marketing e Publicidade (Licenciatura) Universidade Europeia, Portugal
2018 - 2021 Marketing Direto e Base de Dados Marketing e Publicidade (Licenciatura) Universidade Europeia, Portugal
2020 - 2020 Marketing no Turismo Turismo e Gestão Hoteleira (Pós-Graduação) Instituto Superior de Ciências Empresariais e do Turismo, Portugal
2019 - 2020 Psicossociologia do Consumo Marketing e Publicidade (Licenciatura) Universidade Europeia, Portugal
2019 - 2020 Marketing Digital Gestão de Marketing e Publicidade (Bacharelato) Instituto Superior de Ciências Empresariais e do Turismo, Portugal
2019 - 2020 Comportamento Organizacional Turismo (Licenciatura) Instituto Superior de Ciências Empresariais e do Turismo, Portugal
2019 - 2020 Marketing de Serviços Gestão de Marketing e Publicidade (Bacharelato) Instituto Superior de Ciências Empresariais e do Turismo, Portugal
2018 - 2019 Fundamentos de Marketing Marketing e Publicidade (Licenciatura) Universidade Europeia, Portugal
2018/02/01 - 2018/06/30 Marketing Internacional Marketing (Licenciatura) Universidade Lusíada Porto, Portugal

Universidade Lusíada de Vila Nova de Famalicão, Portugal
2018 - 2018 Metodologia do Planeamento em Marketing Marketing (Licenciatura) Universidade Lusíada de Vila Nova de Famalicão, Portugal
2018 - 2018 Marketing Industrial e de Serviços Marketing (Licenciatura) Universidade Lusíada Porto, Portugal

Interview (newspaper / magazine)

Activity description Newspaper / Forum
2020/05/13 Artigo de opinião sobre o futuro das profissões Dinheiro Vivo

Interview (tv / radio show)

Program Topic
2020/05/26 - 2020/05/26 Que Vida é a Nossa? Qual vai ser o futuro das profissões?