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Lúcia Piedade. Concluiu o(a) Doutoramento em Ciências da Comunicação em 2015 pelo(a) Universidade Lusófona de Humanidades e Tecnologias e Mestrado em Gestão Aeronautica em 2012/04 pelo(a) Universidade Lusófona de Humanidades e Tecnologias. No seu currículo Ciência Vitae os termos mais frequentes na contextualização da produção científica, tecnológica e artístico-cultural são: Crisis communication; Typologies of crisis; Aviation; Response times; .
Identification

Personal identification

Full name
Lúcia Piedade

Citation names

  • Piedade, Lúcia

Author identifiers

Ciência ID
2B12-C0CA-E5BD
ORCID iD
0000-0003-1258-2530

Telephones

Mobile phone
  • 963385007 (Personal)

Languages

Language Speaking Reading Writing Listening Peer-review
English Upper intermediate (B2) Upper intermediate (B2) Upper intermediate (B2) Upper intermediate (B2)
Portuguese (Mother tongue)
French Intermediate (B1) Upper intermediate (B2) Intermediate (B1) Upper intermediate (B2) Intermediate (B1)
Spanish; Castilian Elementary (A2) Elementary (A2) Elementary (A2) Elementary (A2) Elementary (A2)
Education
Degree Classification
2019/03 - 2019/12
Concluded
 Ciências de Engenharia Aeronáutica (Pós-doutoramento)
Major in Aerospace Sciences,
Universidade da Beira Interior, Portugal
2015
Concluded
 Ciências da Comunicação (Doutoramento)
Major in Sem especialidade
Universidade Lusófona de Humanidades e Tecnologias, Portugal
"As Tecnologias Sociais e a Comunicação de Crise no Setor Aéreo" (THESIS/DISSERTATION)
 Aprovado com distinção
2009/09 - 2012/04
Concluded
 Gestão Aeronautica (Mestrado)
Major in Gestão Aeronautica
Universidade Lusófona de Humanidades e Tecnologias, Portugal
"Optimização da prestação de serviço no lado-ar dos aeroportos" (THESIS/DISSERTATION)
2007 - 2009/07
Concluded
 Executive MBA in Air Transport / Civil Aviation Management (Pós-Graduação)
Major in Aviação
Universidade Lusófona de Humanidades e Tecnologias, Portugal
1996 - 2001
Concluded
 Arquitetura (Licenciatura)
Major in Arquitetura
Universidade Lusófona de Humanidades e Tecnologias, Portugal
Affiliation

Teaching in Higher Education

Category
Host institution 		Employer
2018 - Current Assistant Professor (University Teacher) Universidade Lusófona de Humanidades e Tecnologias, Portugal
2018 - 2019 Invited Assistant Professor (University Teacher) Instituto Superior de Educação e Ciências, Portugal

Positions / Appointments

Category
Host institution 		Employer
1987/08/03 - 2023/07/31 Supervisor operacional do aeroporto Ana Vinci Aeroportos de Portugal, Portugal
Outputs

Publications

Book chapter
  1. Piedade, Lúcia; piedade, l., 2022. [ebook]. "A evolução do mercado do fitness português e o envolvimento do consumidor". 2022.
  2. Piedade, Lu´cia de Fátima Silva. "SOCIAL TECHNOLOGIES AND CRISIS COMMUNICATION IN THE AVIATION SECTOR". In Comunicação Institucional, Gestão e Atores Organizacionais, 25-35. Atena Editora, 2021.
    10.22533/at.ed.6112122013
  3. Piedade, Lúcia de Fátima Silva; Piedade, Carolina Isabel. "COURAGE TO TAKE OFF: IS A VACINE THE KEY?". In COVID-19: Reflexões das ciências da saúde e impactos sociais 3, 101-108. Atena Editora, 2021.
    10.22533/at.ed.63221081211
  4. Piedade, Lúcia de Fátima Silva; Silva, Jorge Miguel dos Reis. "OPTIMIZED COMMUNICATION PLAN AND ITS IMPACT ON THE EMERGENCY AND CONTINGENCY PLAN REGARDING RESPONSE TIMES IN CRISIS SITUATIONS IN THE AIRLINE INDUSTRY". In Ciência, Tecnologia e Inovação: Desafio para um Mundo Global 4, 93-105. Atena Editora, 2020.
    10.22533/at.ed.4422026069
Conference paper
  1. Piedade,L.; Vitor,C. . Corresponding author: Piedade,L.. "Airline industry 4.0: The impact of technology on passenger experience.". Paper presented in 26 th ATRS WORLD CONFERENCE, Kobe, 2023.
  2. Piedade, Lúcia; Baltazar, M.; Silva, J.. Corresponding author: Baltazar, M.. "Management Impact of CORE Benchmarking and APE-Airport Performance Label Development: The case of Lisbon Airport from 2003 to 2022.". Paper presented in 26 th ATRS WORLD CONFERENCE, Kobe, 2023.
  3. Piedade, Lúcia; Martins, H.; Loureiro, R.. Corresponding author: Martins, H.. "Keep calm and carry on - a systematic review of the literature on organizational crisis communication.". Paper presented in XI Conferência Internacional em Investigação e Intervenção em Recursos Humanos, Porto, 2023.
  4. Piedade, Lúcia; Marques, Mariana; Heitor, joão. "THE CONTRIBUTION OF SOCIAL MEDIA ON THE POST-PANDEMIC RECOVERY OF AVIATION AND TOURISM". Paper presented in 6th international Scientific conference, Maribor, 2022.
  5. "The return of aviation and tourism on post pandemic: the social media contribution.". Paper presented in 14th International week 2022. “Challenges in Economics and Business in the post Covid times, 2022.
  6. "Expect the unexpected: how airports can prevent the unthinkable with soft skills". Paper presented in ATRS Air Transport Research Society, 2022.
  7. "THE NEW ERA OF AVIATION: THE FUTURE OF AIR TRANSPORT". Paper presented in ATRS Air Transport Research Society, sidney, 2021.
  8. Piedade, Lúcia; Silva, J.. "Optimized communication plan and its impact on the contingency plan previously put in place for timely crisis response in the air sector". 2019.
Journal article
  1. Lúcia Piedade; Mariana Inácio Marques; Alexandra O’Neill. "Sustainability Management and Practical Implications for Employees: ANA (Vinci Airports) Case Study". International Journal of Professional Business Review (2023): https://doi.org/10.26668/businessreview/2023.v8i12.4120.
    10.26668/businessreview/2023.v8i12.4120
Newspaper article
  1. Iordache, A., Martins, H., Proença, T. & Piedade, L. (2022). "Expect the unexpected: lessons from the COVID19 pandemic for the future of airport leaders and managers.", Global Air Transport Management and Reshaping Business Models for the New Era. IGI Global., 2022
    10.4018/978-1-6684-4615-7.ch011
  2. "CRISIS AND DISRUPTION COMMUNICATIONS MANAGEMENT IN THE AIRPORTS SECTOR: THE EFFECTIVE USE OF SOCIAL MEDIA", Journal of Air Transport Studies. , 2021, https://doi.org/10.38008/jats.v12i1.173..
Activities

Oral presentation

Presentation title Event name
Host (Event location)
2019 Are we Ready for the Future Airport? A bird’s eye view of public perception regarding the future of airport 23rd ATRS World Conference 2019
(Amesterdão)
2019 Are social technologies perceived as a threat in relation to the management of crisis situations? Exploring ‘Threats’ in media and Culture»
(Moscovo)
2019 Optimized communication plan and its impact on the contingency plan previously put in place for timely crisis response in the air sector VII RIDITA – Conferência Ibero-Americana de Investigação em Transporte Aéreo
Universidade da beira interior (Covilhã, Portugal)
2018 “Social Technologies and Crisis Communication in the Aviation Sector " 22 ATRS Air Transport Research Society
Seoul, South Korea, (Seoul, South Korea)
2014 "The new social technologies and crisis communications in the aviation sector- The Ryanair Case". Pre-Conference ECREA2014
ULHT (Lisboa, Portugal)
2013 "Implementation of Apron Management at Lisbon Airport. Conceptual procedure using a variable geometry principle for runway 17/35 " ATRS Air Transport Research Society
Conference at the University of Bergamo (Bergamo, Italy)
2013 "The new social media and crisis communication." SOPCOM 2013
Lisbon School of Social Communication (Lisboa, Portugal)

Event participation

Activity description
Type of event 		Event name
Institution / Organization
2019 - Current Poster Presentation with the theme: “Finding the missing pieces in crisis communication in the Aviation Sector. The final boundary.”
Conference
 69th Annual International Communication Association Conference- Washington, DC,USA
2018 - Current Poster Presentation – “Social Technologies and Crisis Communication in the Aviation Sector - The Communication Model”
Conference
 ECREA 2018 - 7th European Communication Conference (ECC) ,Lugano Switzerland

Conference scientific committee

Conference name Conference host
2022/05/17 - Current 14th International week 2022. “Challenges in Economics and Business in the post Covid times«. Maribor, Slovenia
2023/07/01 - 2023/07/04 ATRS Air Transport Research Society Kobe,Japan

Evaluation committee

Activity description
Role 		Institution / Organization Funding entity
2022/03/25 - Current Member of the panel of jurors in a Master’s ( MSc in aeronautical engineering ) dissertation defense with the title "Airports and Emergency Planning Measures Implemented to Prevent the Spread of COVID-19 and their Effectiveness" by Alexandre Pavia in 25th Mar 2022- Faculdade de Engenharia da Universidade da Beira Interior.
Evaluator
 Universidade da Beira Interior Faculdade de Engenharia, Portugal
2021/11/16 - Current Member of the panel of jurors in a Master’s ( MSc in Management ) dissertation defense with the title – “DEALING WITH AN UNEXPECTED CRISIS. AIRPORT MANAGEMENT IN THE COVID-19 PANDEMIC IN PORTUGAL AND ROMANIA” by Andreea-lulia Iordache in 16th Nov 2021- Faculdade de Economia da Universidade do Porto
Evaluator
 Universidade Lusófona do Porto Faculdade de Ciências Económicas Sociais e da Empresa, Portugal
2023/11/10 - 2033/11/15 Evaluation for the book chapter manuscript, "The Impact of Adaptation on Performance through Business Resilience in Time of Crisis", which is currently under consideration for publication in Business Continuity Management and Resilience: Theories, Models, and Processes.
Evaluator
 IGI Global, United States

Journal scientific committee

Journal title (ISSN) Publisher
2022/03 - Current Global Air Transport Management and Reshaping Business Models for the New Era. IGI Global. IGI Global: International Academic Publisher