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Identification

Personal identification

Full name
João Faustino

Citation names

  • Faustino, João

Author identifiers

Ciência ID
2410-A99A-FEB6
ORCID iD
0000-0002-1743-5348
Education
Degree Classification
2020 - 2024
Ongoing
 Ciências e Tecnologias da Informação (Doutoramento)
ISCTE-Instituto Universitário de Lisboa, Portugal
"DevOps Practices in IT Service Management" (THESIS/DISSERTATION)
2016 - 2018
Concluded
 Engenharia Informática (Mestrado integrado)
ISCTE-Instituto Universitário de Lisboa, Portugal
"DevOps Practices in Incident Management Process" (THESIS/DISSERTATION)
2009 - 2014
Concluded
 Engenharia Informática (Licenciatura)
Instituto Politécnico de Setúbal Escola Superior de Tecnologia de Setúbal, Portugal
Affiliation

Science

Category
Host institution 		Employer
2024 - Current Researcher (Research) INOV – Instituto de Engenharia de Sistemas e Computadores Inovação, Portugal

Others

Category
Host institution 		Employer
2014 - Current Manager Deloitte Portugal, Portugal
Outputs

Publications

Journal article
  1. Faustino, João; Pereira, Rúben; Mira da Silva, Miguel. Corresponding author: Faustino, João. "The influence of DevOps practices in ITSM processes". International Journal of Services and Operations Management 44 3 (2023): 390. http://dx.doi.org/10.1504/ijsom.2023.129464.
    10.1504/ijsom.2023.129464
  2. João Faustino; Daniel Adriano; Ricardo Amaro; Rubén Pereira; Miguel Mira da Silva. "DevOps benefits: A systematic literature review". Software: Practice and Experience 52 9 (2022): 1905-1926. https://doi.org/10.1002/spe.3096.
    10.1002/spe.3096
  3. Serrano, João; Faustino, João; Adriano, Daniel; Pereira, Rúben; da Silva, Miguel. Corresponding author: Faustino, João. "An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices". Information 12 3 (2021): 111. http://dx.doi.org/10.3390/info12030111.
    Open access • 10.3390/info12030111
  4. Teixeira, Daniel; Pereira, Ruben; Henriques, Telmo Antonio; Silva, Miguel; Faustino, João. "A Systematic Literature Review on DevOps Capabilities and Areas". International Journal of Human Capital and Information Technology Professionals 11 3 (2020): 1-22. http://dx.doi.org/10.4018/ijhcitp.2020070101.
    10.4018/ijhcitp.2020070101
  5. Faustino, João; Pereira, Rúben; Alturas, Bráulio; Silva, Miguel Mira Da. Corresponding author: Faustino, João. "Agile information technology service management with DevOps: an incident management case study". International Journal of Agile Systems and Management 13 4 (2020): 339. http://dx.doi.org/10.1504/ijasm.2020.112331.
    10.1504/ijasm.2020.112331
  6. Teixeira, Daniel; Pereira, Rúben; Henriques, Telmo; Silva, Miguel Mira Da; Faustino, João; Silva, Miguel. "A maturity model for DevOps". International Journal of Agile Systems and Management 13 4 (2020): 464. http://dx.doi.org/10.1504/ijasm.2020.112343.
    10.1504/ijasm.2020.112343
Thesis / Dissertation
  1. "DevOps practices in incident management process". Master, ISCTE-Instituto Universitário de Lisboa, 2018. http://hdl.handle.net/10071/18294.