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Teresa Sarmento is a Senior Researcher at CEiiA Centre of Engineering and Product Development. She has a PhD from the Faculty of Engineering, the University of Porto FEUP since 2013, where she developed her thesis on Service Design and Mobile Service Experiences. She is a Designer who graduated from the College of Art and Design ESAD and Post-graduated from the Glasgow School of Art and the Portuguese Design Center. She has also a Msc in Industrial Design from ESAD / FEUP. She has been lecturer since 1999 as a professor and guest professor in several contexts from Design, Creativity, Human Factors or Marketing. In 2016 she was Post-Doctoral researcher member at Faculty of Economics of Porto University. At the same time, she is a partner in the architecture firm Nuno Valentim Arq e Reabilitação Lda, where she occasionally does consultancy work. Her research work focuses on new methods for multidisciplinary thinking in service experiences, considering the important role of Design. She feels comfortably challenged in involving people from different backgrounds, as in the Co Creation research project for the Pediatric Service of Hospital Pedro Hispano In Matosinhos Portugal. Recently, she has been personally involved with (d)Eficiências work group on projects for social innovation, exploring collaborative approaches for accessible products. Regularly participates in international conferences, such as Service Design Conferences 2009-Oslo, 2010-Berlin, 2014-Lancaster, Frontiers in Services 2011-Ohio-2014 Miami, SERVSIG 2010-Porto, 2012-Helsinki IDEMI-2015 Florianopolis, Brazil or Senses & Sensibility - 2017 Madeira, Portugal, BID 2019-Madrid among others
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Identification

Personal identification

Full name
Maria Teresa Vasconcelos de Moraes Sarmento Lopes

Citation names

  • Sarmento, Teresa
  • Lopes, Maria

Author identifiers

Ciência ID
1C19-71B5-E116
ORCID iD
0000-0002-7332-4044
Google Scholar ID
https://scholar.google.com/citations?hl=en&view_op=list_works&gmla=AJsN-F6WRmR6jWs1icduQd6RDGk8pZyFpf43eIrVk5wC6128iliRPZYcr_kxLB44YeL2fMPnHAs49KTCTAFmFW4MHTwIk-QEbjytvvAeQh6pdhUTrHNjl3_5R0z_6rnvwDO2-UZ0MYm1EpzMHijAcKONA7MwIBf5jQ&user=S-11EgQAAAAJ

Languages

Language Speaking Reading Writing Listening Peer-review
Spanish; Castilian Intermediate (B1) Beginner (A1) Beginner (A1) Intermediate (B1)
French Elementary (A2) Intermediate (B1) Elementary (A2) Intermediate (B1)
Italian Beginner (A1) Beginner (A1) Beginner (A1) Beginner (A1)
English Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
Portuguese Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
Education
Degree Classification
2013
Concluded
 Programa Doutoral em Engenharia Industrial e Gestão (Doutoramento)
Universidade do Porto Faculdade de Engenharia, Portugal
"DESIGNING MOBILE SERVICE EXPERIENCES FROM UNDERSTANDING AND CONCEPTUALIZING TO PROTOTYPING THE CUSTOMER EXPERIENCE" (THESIS/DISSERTATION)
 Aprovada com Distinção
2003
Concluded
 Design Industrial (Mestrado)
Universidade do Porto Faculdade de Engenharia, Portugal
"Novas Tecnologias para outras Formas de Brincar e Aprender - uma proposta de interface: imat" (THESIS/DISSERTATION)
 Bom com Distinção
1997
Concluded
 Pos-graduação em Design Industrial (Curso de Especialização Tecnológica)
The Glasgow School of Art, United Kingdom
"Não aplicável" (THESIS/DISSERTATION)
 Aprovado
1996
Concluded
 Design de Equipamento (Licenciatura)
Escola Superior de Artes e Design, Portugal
"Não aplicável" (THESIS/DISSERTATION)
 15
Projects

Contract

Designation Funders
2020/10/06 - 2020/11/13 Comunicação Sustentável do Vinho Concepção de uma embalagem alternativa para vinhos de consumo corrente
00
Principal investigator
Instituto dos Vinhos do Douro e Porto, Portugal
Concluded

Other

Designation Funders
2016/04/01 - 2021 Design value creation
info:eu-repo/grantAgreement/FWF/Translational-Research-Programm/L 641/AT
Post-doc Fellow
Universidade do Porto Faculdade de Economia, Portugal
 Fonds zur Förderung der wissenschaftlichen Forschung
Ongoing
2017 - 2019 FACS (Future Automotive Cockpit & Storage)
European Commission
Researcher
Escola Superior de Artes e Design, Portugal

Centro de Excelência para a Inovação da Indústria Automóvel, Portugal
Fundação para a Ciência e a Tecnologia
Ongoing
Outputs

Publications

Book chapter
  1. Giesteira, Bruno; Silva, Joana; Sarmento, Teresa; Abreu, Paulo; Restivo, Maria Teresa. "Carnival Play: eHealth Solution to Evaluate, Rehabilitate, and Monitor Dexterity and Manual Strength.". In Handbook of Research on Solving Modern Healthcare Challenges With Gamification, 206-242. IGI Global, 2021.
    Published • 10.4018/978-1-7998-7472-0.ch012
Conference paper
  1. Sarmento, Teresa. "Affordance, a concept for a measurable Design - Fitness furniture, a case study". Paper presented in International Association of Societies of Design Research Conference, Manchester, 2019.
    Published
  2. Sarmento, Teresa. "People, Processes and Physical Evidence when lecturing Design Methodologies". Paper presented in Erasmus 25 years, International Week, ESAD Escola Superior de Arte e Design,, Matosinhos, 2018.
    Published
  3. Sarmento, Teresa. "Roles of Design in Social Innovation: examples from Portugal". Paper presented in 9th Senses and Sensibility, Funchal, 2017.
  4. Sarmento, Teresa. "Waste and circumstance, waste management and context". Paper presented in International Conference on integration of Design, Engineering and Management for Innovation, 2015.
  5. Sarmento, Teresa; Lia Raquel Neto Martins Lima Patricio. "Incorporating the customer experience along different iterative cycles of service design". Paper presented in SERVDES 2014 4th Service Design and Innovation conference., Lancaster, 2014.
    Published
  6. Sarmento, Teresa. "Service Design, interesting challenges". Paper presented in IPDMC, 20th International Product Development Management Conference, Paris, 2013.
    Published
  7. Sarmento, Teresa; Patrício, Lia. "Mobile service experiences - a quantitative study". Paper presented in IPDMC, 19th International Product Development Management Conference., 2012.
    10.1145/1851600.1851691
Conference poster
  1. Sarmento, Teresa; Patrício, Lia. "Mobile service experiences: qualitative study with a broader perspective". Paper presented in Mobile HCI ACM, 2010.
    10.1145/1851600.1851691
Newspaper article
  1. Sarmento, Teresa; Pedro Quelhas Brito. "Visual identity of cities: designers tools and meanings", Journal of Place Management and Development, 2021
    DOI 10.1108/JPMD-06-2020-0056
Thesis / Dissertation
  1. Sarmento, Teresa. "Designing Mobile Service Experiences from understanding and conceptualizing to prototyping the customer experience". PhD, Universidade do Porto Faculdade de Engenharia, 2013. https://repositorio-aberto.up.pt/handle/10216/84756.
    101336888
  2. Sarmento, Teresa. "New technologies to new ways of play and learn. Meta-project for an interface IMAT". Master, Universidade do Porto Departamento de Engenharia Mecânica, 2003.

Artistic / Performance

Curatorial / Museum exhibition
  1. 2004. "Habitar Agora, arquitectura de nova geração". In Do Habitar.
Visual artwork
  1. Sarmento, Teresa; Maria Milano. Spaghettilight.

Other

Other output
  1. Baby Bear Mobiliário em Kit. Mobiliário em Kit para produção industrial Poliface Lda/S.A., substituição da linha existente.. 2000. Sarmento, Teresa.
Activities

Supervision

Thesis Title
Role 		Degree Subject (Type)
Institution / Organization
2022/02 - 2022/07 Community Services on STEAM Education and Sustainable Development
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2022 - 2022/07 How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2019 - 2019 ATAMA - Material exploration of overcoming stigma in face of head worn sensors among people with chronic diseases
Supervisor
 Design Industrial e de Produto (Master)
Universidade do Porto, Portugal
2019 - 2019 Development of new sustainable ecotourism and agrotourism services
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017/11/02 Care solutions of mobility in a geriatric environment
Supervisor
 Design Industrial e de Produto (Master)
Universidade do Porto, Portugal
2016 - 2017/07/20 New services in post-industrial cities. Understanding dimensions of service quality for non-profit organizations. Porto case study.
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017/07/20 Development and Certification of a digital platform in the Educational field
Supervisor of Débora Soraia Oliveira Lima
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017/07 Desenho de um serviço móvel no contexto do setor agropecuário
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017 Digital business transformation in transport and logistics companies: a global freight forwarder case study
Supervisor of Bruno José de Sampaio Picão
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017 Energy Management Service Design: An exploratory case study for Portuguese household
Supervisor
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017 Product-Service Systems in the Construction Industry: An Exploratory Case Study in the Portuguese Context
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal

Event participation

Activity description
Type of event 		Event name
Institution / Organization
2020/10/06 - 2020/11/13 Hackaton Douro e Porto within the scope of the Douro and Porto - Memory with a Future¿Congress, organized by the Douro and Porto Wine Institute - intensive marathon on innovation in order to develop solutions to relevant challenges in the Demarcated Region of Douro.
Congress
 Hackaton Douro e Porto
Instituto dos Vinhos do Douro e Porto, Portugal

Jury of academic degree

Topic
Role 		Candidate name (Type of degree)
Institution / Organization
2022/11/28 ULTRASONIC BOOM - Solução modular para apoio a estudos de produção de fala com recurso a ultrassom
(Thesis) Main arguer
 David Sousa Quitério (Master)
Universidade de Aveiro, Portugal
2022/02/16 Iluminação para Espaços de trabalho sem janelas
(Thesis) Main arguer
 Daniela Filipe Gomes (Master)
Universidade de Aveiro, Portugal
2021/12/20 Design de mobiliário inteligente para criação de hábitos de sono nos estudantes universitários
(Thesis) Main arguer
 Rosa Maria Ferreira Mendes (Master)
Universidade de Aveiro, Portugal
2021/05/10 Projeto de iluminação para espaços sem iluminação natural: uma mimetização da iluminação solar
(Thesis) Main arguer
 Miguel Ângelo Teixeira Marques Pinheiro (Master)
Universidade de Aveiro, Portugal
2019/03 Designing Commoning: Uma investigação em design sobre os desafios da construção de colaborações sustentáveis para transições urbanas
(Thesis) Main arguer
 Janaina Teles Barbosa (PhD)
Universidade de Aveiro Departamento de Comunicação e Arte, Portugal
2019 Meal Kit Product Development in an Online Grocer
(Thesis) Main arguer
 Gustavo Ponzo Mathias Ferreira (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2018/07/06 Utopia nas margens: o papel do design na cocriação de alternativas num contexto de exclusão social
(Thesis) Arguer
 Cecília Maria Peixoto de Carvalho (PhD)
Universidade do Porto Faculdade de Belas Artes, Portugal
2017/10/03 Combater a solidão através de serviços de base tecnológica: um estudo exploratório no contexto português
(Thesis) Main arguer
 Joana Severina Correia Saldanha de Oliveira (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016/07 Creating a Product-based Service Start up
(Thesis) Main arguer
 Catalina Rodríguez Espinoza (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2015/04/27 Proteção física e assistência ativa nas quedas, através de plataformas tecnológicas embebidas em produtos vestíveis para a população sénior
(Thesis) Arguer
 Miguel Machado de Sá Abreu Terroso (PhD)
Universidade do Porto Faculdade de Engenharia, Portugal

Committee member

Activity description
Role 		Institution / Organization
2019 - 2019/06 Comité Cientifico 6º do Doctoral Consortium do Programa Doutoral em Design
Member
 Universidade Europeia, Portugal
2018/06 - 2018/06 Comité Cientifico 5º do Doctoral Consortium do Programa Doutoral em Design
Member
 Universidade Europeia, Portugal
2015 - 2015 Consortium do Programa Doutoral em Design
Advisor / Consultant
 Universidade do Porto Faculdade de Belas Artes, Portugal

Universidade de Aveiro Departamento de Comunicação e Arte, Portugal

Conference scientific committee

Conference name Conference host
2017 - 2017 9ª Conferência International Senses and Sensibility Funchal, Madeira
2017 - 2017 6ª Ergotrip Design ETD’17 Universidade de Aveiro
2015 - 2015 IV International Conference on Integration Design Engineering and Management for Innovation IDEMI2015, Florianopolis, Brazil

Course / Discipline taught

Academic session Degree Subject (Type) Institution / Organization
2019/09 - Current Desenho e Desenvolvimento de Novos Produtos e Serviços Mestrado de Emprendedorismo Tecnológico Universidade do Porto Faculdade de Engenharia, Portugal
2014/09 - Current Criatividade Mestrado em Engenharia de Serviços e Gestão Universidade do Porto Faculdade de Engenharia, Portugal
2013/09/03 - 2020/02 Ergonomia no Design de Interação Design Industrial e de Produto Universidade do Porto Faculdade de Belas Artes, Portugal

Universidade do Porto Faculdade de Engenharia, Portugal
2018 - 2020 Temas Contemporâneos Design Industrial e de Produto (Mestrado integrado) Universidade do Porto Faculdade de Belas Artes, Portugal
2015 - 2019 Metodologias em Design Artes + Design (Bacharelato) Escola Superior de Artes e Design, Portugal
2016 - 2018 Advanced Design Lab Design MA London School of Design and Marketing, United Kingdom
2016 - 2018 Research Methods Design London School of Design and Marketing, United Kingdom
2015 - 2016 Criatividade Organizacional Criatividade e Inovação Empresarial (Licenciatura) Instituto Politécnico do Porto Instituto Superior de Contabilidade e Administração do Porto, Portugal
2013 - 2016 Mobile Marketing Marketing Digital (Mestrado integrado) Instituto Politécnico do Porto Instituto Superior de Contabilidade e Administração do Porto, Portugal
2000 - 2014 Fundamentos do Design Artes + Design (Bacharelato) Escola Superior de Artes e Design, Portugal