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Jorge Grenha Teixeira is an Assistant Professor at the Department of Industrial Engineering and Management at the University of Porto and serves as the Director of the Master in Services Engineering and Management at the Faculty of Engineering, University of Porto. He holds a Ph.D in Industrial Engineering and Management, a MSc. in Services Engineering and Management and a Bsc. in Economics, from University of Porto (Faculty of Engineering and Faculty of Economics). His PhD dissertation earned a Cum Laude distinction in 2018. His research interests span service design, customer experience, and service ecosystems, with a strong focus on sustainability, and technology-enabled services. His research is supported by qualitative methods. He is actively involved in several research projects. Since 2023 and 2024, he has been participating in CircularTech and Produtech, two PRR-funded project. Since 2021, he has been engaged in FIRE-RES, an H2020 project focused on wildfire resilience. His research extends to A POsitive Energy CITY Transformation Framework (2019–ongoing), another H2020 project.He also contributed to rePLANt (2020–2023), a project dedicated to implementing collaborative strategies for integrated forest and fire management, funded by P2020/Compete. In the past, he was involved in SDIN – Service Design for Innovation (2015–2018), an H2020-funded initiative, as well as projects such as SAL – Service Assisted Living (2013–2015), RSE – Registo de Saúde Electrónico (2012–2013), and Projeto Zon Service Engineering (2010–2013). He has published 15 Q1 articles in international research journals such as the Journal of Service Research, Journal of Retailing and Consumer Services, Journal of Service Management, AMS Review, Journal of Service Theory and Practice, Journal of Cleaner Production and British Journal of Educational Technology. He received several academic distinctions, including the Highly Commended Paper Award for his 2023 article on gamification in the customer journey, published in Journal of Service Theory and Practice, and the Top Cited Paper Award for his research on emergency remote education experiences during COVID-19, published in British Journal of Educational Technology. His contributions as a reviewer were recognized with the Best Reviewer Award from Journal of Service Theory and Practice in 2021.
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Identification

Personal identification

Full name
Jorge Daniel Grenha Luís Teixeira

Citation names

  • Jorge Grenha Teixeira
  • Jorge Teixeira

Author identifiers

Ciência ID
161E-F184-3B54
ORCID iD
0000-0003-3729-6987
Google Scholar ID
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Researcher Id
B-8661-2014
Scopus Author Id
57211436690

Email addresses

  • jteixeira@fe.up.pt (Professional)

Knowledge fields

  • Engineering and Technology - Other Engineering and Technologies - Other Engineering and Technologies

Languages

Language Speaking Reading Writing Listening Peer-review
Portuguese (Mother tongue)
English Proficiency (C2) Proficiency (C2) Proficiency (C2) Proficiency (C2) Proficiency (C2)
Education
Degree Classification
2011 - 2015
Concluded
 Engenharia e Gestão Industrial (Doutoramento)
Universidade do Porto Faculdade de Engenharia, Portugal
2008 - 2010
Concluded
 Engenharia de Serviços e Gestão (Mestrado)
Universidade do Porto Faculdade de Engenharia, Portugal
2002/09 - 2007/06
Concluded
 Economia (Licenciatura)
Universidade do Porto Faculdade de Economia, Portugal
Affiliation

Teaching in Higher Education

Category
Host institution 		Employer
2017/10 - Current Assistant Professor (University Teacher) Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2017 Invited Assistant Professor (University Teacher) Universidade do Porto, Portugal
2015 - 2016 Invited Assistant Professor (University Teacher) Universidade do Porto Faculdade de Engenharia, Portugal
2013 - 2015 Assistant (University Teacher) Universidade do Porto Faculdade de Engenharia, Portugal

Positions / Appointments

Category
Host institution 		Employer
2023/03/23 - Current Director of the Master in Services Engineering and Management Universidade do Porto Faculdade de Engenharia, Portugal
Universidade do Porto Faculdade de Engenharia, Portugal
Projects

Grant

Designation Funders
2021/12/01 - 2025/11/30 FIRE-RES: Innovative Technologies and Socio-Ecological-Economic Solutions for FIRE RESilient Territories in Europe
101037419
Researcher
Instituto de Engenharia de Sistemas e Computadores Tecnologia e Ciência, Portugal
 European Commission
Ongoing
2019/10/01 - 2024/09/30 A POsitive Energy CITY Transformation Framework
864400
Researcher
Hvidovre Kommune, Denmark

Teknologian tutkimuskeskus VTT Oy, Finland

Mestna Obcina Celje, Slovenia

Alliander NV, Netherlands

Câmara Municipal de Évora, Portugal

Gemeente Alkmaar, Netherlands

Universidade de Évora, Portugal

ÉMI Épitesügyi Minoségellenörzo Innovációs Nonprofit Kft, Hungary

Instituto de Engenharia de Sistemas e Computadores Tecnologia e Ciência, Portugal

Zavod za gradbenistvo, Slovenia

Rijksuniversiteit Groningen, Netherlands
European Union
Ongoing
2020/07/01 - 2023/06/30 rePLANt: Implantação de estragégias colaborativas para a gestão integrada da floresta e do fogo
POCI-01-0247-FEDER-046081
Researcher
Universidade do Porto Faculdade de Engenharia, Portugal
 Agência Nacional de Inovação SA
2013/09 - 2015/06/30 SAL – Service Assisted Living
SI IDT - 30377/2012 F1
PhD Student Fellow
Universidade do Porto Faculdade de Engenharia, Portugal
 Agência Nacional de Inovação SA
Concluded

Contract

Designation Funders
2021/01/01 - 2025/12/31 INESC TEC - Institute for Systems and Computer Engineering, Technology and Science (INESC TEC)
LA/P/0063/2020
10.54499/LA/P/0063/2020
Instituto de Engenharia de Sistemas e Computadores Tecnologia e Ciência, Portugal
 Fundação para a Ciência e a Tecnologia
Ongoing
2022/09/01 - 2025/08/31 CircularTech
PRR - C644968678-00000054
Universidade do Porto Faculdade de Engenharia, Portugal
 Agência para a Competitividade e Inovação IP
Ongoing
2019/01/01 - 2019/12/31 INESC TEC - INESC Technology and Science
UID/EEA/50014/2019
Instituto de Engenharia de Sistemas e Computadores, Portugal

Instituto de Engenharia de Sistemas e Computadores Tecnologia e Ciência, Portugal
Fundação para a Ciência e a Tecnologia
Concluded
2015/01/01 - 2018/12/31 SDIN- Service Design for Innovation
642116
Post-doc Fellow
Universidade do Porto Faculdade de Engenharia, Portugal
 EU Framework Programme for Research and Innovation Marie Sklodowska-Curie Actions
Concluded
2018/02 - 2018/12 SDIN Project 9: Designing energy service solutions for an uncertain and complex future
PEO288-projecto de investigação-SDIN-642116
Universidade do Porto Faculdade de Engenharia, Portugal
 EU Framework Programme for Research and Innovation Euratom
Concluded
2010/02/01 - 2013/08/31 Zon Service Engineering,
MADFDR-01-0190-FEDER-000002
PhD Student Fellow
Universidade da Madeira Madeira Interactive Technologies Institute, Portugal
 Agência Regional para o Desenvolvimento da Investigação Tecnologia e Inovação
Concluded
2012 - 2013 RSE – Registo de Saúde Electrónico
FEUP/MS/2010
Other
Universidade do Porto Faculdade de Engenharia, Portugal
Concluded
Outputs

Publications

Book
  1. Castro, P.; Rodrigues, J.P.; Teixeira, J.G.. Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective. 2020.
    10.1007/978-3-030-38724-2_14
  2. Ferreira, P.; Teixeira, J.G.; Teixeira, L.F.. Understanding the Impact of Artificial Intelligence on Services. 2020.
    10.1007/978-3-030-38724-2_15
  3. Teixeira, J.G.; Miguéis, V.; Ferreira, M.C.; Nóvoa, H.; Cunha, J.F.. Ten Years Exploring Service Science: Looking Back to Move Forward. 2020.
    10.1007/978-3-030-38724-2_24
Book chapter
  1. Jorge Grenha Teixeira; Vera Miguéis; Henriqueta Nóvoa; João Falcão e Cunha. "Service science in a world flooded with data". 247-262. Edward Elgar Publishing, 2022.
    10.4337/9781800375659.00028
  2. Souza, MEB; Pacheco, AP; Teixeira, JG; Pereira, JMC. "Designing an effective risk communication plan as a tool to reduce the risk associated with traditional burning practices in Portugal". 2022.
    10.14195/978-989-26-2298-9_218
  3. Souza, MEB; Pacheco, AP; Teixeira, JG. "Systematizing experts' risk perception on rural fires resulting from traditional burnings in Portugal: A Mental Model approach". 2022.
    10.14195/978-989-26-2298-9_232
  4. Souza, MEB; Teixeira, JG; Pacheco, AP. "Mitigating rural fires through transformative service research: value cocreation with forest-related rural communities". 2022.
    10.14195/978-989-26-2298-9_263
  5. Teixeira, JG; Miguéis, V; Nóvoa, H; Falcão e Cunha, J. "Service science in a world flooded with data". 2022.
  6. Teixeira, J.; Patrício, L.; Nunes, N.J.; Nóbrega, L.. "Customer experience modeling: Designing interactions for service systems". In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 136-143. 2011.
    10.1007/978-3-642-23768-3_11
Conference paper
  1. Souza, Mayara; Jorge Grenha Teixeira; Abílio Carlos Pereira Pacheco; Patrício, Lia; Claro, João; Raymond Fisk. "Restoring service and natural ecosystems through mutualism: a TSR framework". Paper presented in 31st Frontiers in Service Conference (Netherlands - June 15-18, 2023), Maastricht, 2023.
    Accepted
  2. Barbosa, Mayara; Abílio Carlos Pereira Pacheco; Jorge Grenha Teixeira. "Traditional burning from experts and rural communities¿ perspective: exploring both mental models to foster an effective risk communication". Paper presented in 8th International Wildland Fire Conference, Porto, 2023.
    Accepted
  3. Souza, Mayara Emilia Barbosa; Jorge Grenha Teixeira; Abílio Pereira Pacheco; Lia Patrício; João Claro. "Co-creating value with vulnerable communities to a sustainable forest ecosystem: challenges and potential solutions". Paper presented in International SERVSIG Conference 2022, Glasgow, Scotland, 2022.
    Accepted
  4. Lima, L; Teixeira, JG. "The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process". 2020.
    10.1007/978-3-030-38724-2_18
  5. Maíra Prestes Joly; Jorge Grenha Teixeira; Lia Patrício; Daniela Sangiorgi. "Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design". Paper presented in ServDes2018 - Service Design Proof of Concept, Milan, 2018.
  6. Teixeira, JG; Patrício, L; Tuunanen, T. "Bringing Design Science Research to Service Design". 2018.
    10.1007/978-3-030-00713-3_28
  7. Maíra Prestes Joly; Jorge Grenha Teixeira; Lia Patrício; Daniela Sangiorgi. "Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design". 2018.
  8. Teixeira, Jorge. "Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems". 2013.
    10.1109/healthcom.2013.6720704
  9. Teixeira, Jorge. "Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service". 2013.
    10.1109/icssi.2013.39
Journal article
  1. Manuel Aires de Matos; Lia Patrício; Jorge Grenha Teixeira. "The dual role of customer-citizen engagement for sustainability". Journal of Service Theory and Practice (2025): https://doi.org/10.1108/JSTP-04-2023-0124.
    10.1108/JSTP-04-2023-0124
  2. Andrew S. Gallan; Linda Alkire; Jorge Grenha Teixeira; Kristina Heinonen; Raymond P. Fisk. "Biomimicry for sustainability: Upframing service ecosystems". AMS Review (2025): https://doi.org/10.1007/s13162-024-00296-4.
    10.1007/s13162-024-00296-4
  3. Rabelo, Carolina A.; Teixeira, Jorge Grenha; Mendes, Glauco H. S.. "Student experience in academic libraries: analysis of intellectual structure and opportunities for future research". Journal of Academic Librarianship (2024): https://publons.com/wos-op/publon/68504597/.
    10.1016/J.ACALIB.2024.102878
  4. Teixeira, Jorge Grenha; Gallan, Andrew S.; Wilson, Hugh N.. "SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services". Journal of Services Marketing 38 2 (2023): 227-237. http://dx.doi.org/10.1108/jsm-04-2023-0158.
    10.1108/jsm-04-2023-0158
  5. Guilherme Gouvea de Oliveira; Fabiane Letícia Lizarelli; Jorge Grenha Teixeira; Glauco Henrique de Sousa Mendes. "Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes". Journal of Retailing and Consumer Services (2023): https://doi.org/10.1016/j.jretconser.2022.103220.
    10.1016/j.jretconser.2022.103220
  6. Jorge H.O. Silva; Glauco H.S. Mendes; Jorge G. Teixeira; Daniel Braatz. "Gamification in the customer journey: a conceptual model and future research opportunities". Journal of Service Theory and Practice (2023): https://doi.org/10.1108/JSTP-07-2022-0142.
    10.1108/JSTP-07-2022-0142
  7. Mayara Emilia Barbosa Souza; Abílio Pereira Pacheco; Jorge Grenha Teixeira. "Systematising experts’ understanding of traditional burning in Portugal: a mental model approach". International Journal of Wildland Fire (2023): https://doi.org/10.1071/WF22141.
    10.1071/WF22141
  8. Gabriella Oliveira; Jorge Grenha Teixeira; Ana Torres; Carla Morais. "An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID-19 pandemic". British Journal of Educational Technology (2021): https://doi.org/10.1111/bjet.13112.
    10.1111/bjet.13112
  9. Jorge H.O. Silva; Glauco H.S. Mendes; Paulo A. Cauchick Miguel; Marlene Amorim; Jorge Grenha Teixeira; Silva, JHO; Mendes, GHS; et al. "Customer experience research: intellectual structure and future research opportunities". Journal of Service Theory and Practice (2021): https://doi.org/10.1108/JSTP-08-2020-0193.
    10.1108/JSTP-08-2020-0193
  10. Jorge Sierra-Pérez; Jorge Grenha Teixeira; Carlos Romero-Piqueras; Lia Patrício. "Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance". Journal of Cleaner Production 305 (2021): 127228-127228. https://doi.org/10.1016/j.jclepro.2021.127228.
    10.1016/j.jclepro.2021.127228
  11. Goncalves, L; Patricio, L; Teixeira, JG; Wunderlich, NV; Luisa Gonçalves; Lia Patrício; Jorge Grenha Teixeira; Nancy V. Wünderlich. "Understanding the customer experience with smart services". JOURNAL OF SERVICE MANAGEMENT 31 4 (2020): 723-744. https://doi.org/10.1108/JOSM-11-2019-0349.
    10.1108/josm-11-2019-0349
  12. Jorge Grenha Teixeira; Nelson Figueiredo de Pinho; Lia Patrício. "Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record". International Journal of Medical Informatics 132 (2019): 103942-103942. https://doi.org/10.1016/j.ijmedinf.2019.08.002.
    10.1016/j.ijmedinf.2019.08.002
  13. Jorge Grenha Teixeira. "Leveraging service design as a multidisciplinary approach to service innovation". Journal of Service Management (2019): http://dx.doi.org/10.1108/josm-07-2017-0178.
    10.1108/JOSM-07-2017-0178
  14. Patrício, Lia; Grenha Teixeira, Jorge; Vink, Josina. "A service design approach to healthcare innovation: from decision-making to sense-making and institutional change". AMS Review 9 1-2 (2019): 115-120. http://dx.doi.org/10.1007/s13162-019-00138-8.
    10.1007/s13162-019-00138-8
  15. Teixeira, JG; Patricio, L; Tuunanen, T. "Advancing service design research with design science research". JOURNAL OF SERVICE MANAGEMENT (2019):
    10.1108/JOSM-05-2019-0131
  16. Lia Patrício; Nelson Figueiredo de Pinho; Jorge Grenha Teixeira; Raymond P. Fisk. "Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare". Service Science 10 1 (2018): 76-97. https://doi.org/10.1287/serv.2017.0201.
    10.1287/serv.2017.0201
  17. Grenha Teixeira, Jorge; Patrício, Lia; Huang, Ko-Hsun; Fisk, Raymond P.; Nóbrega, Leonel; Constantine, Larry. "The MINDS Method". Journal of Service Research 20 3 (2016): 240-258. http://dx.doi.org/10.1177/1094670516680033.
    10.1177/1094670516680033
  18. Teixeira, J.; Patrício, L.; Nunes, N.J.; Nóbrega, L.; Fisk, R.P.; Constantine, L.. "Customer experience modeling: From customer experience to service design". Journal of Service Management 23 3 (2012): 362-376. http://www.scopus.com/inward/record.url?eid=2-s2.0-84863611818&partnerID=MN8TOARS.
    10.1108/09564231211248453
Thesis / Dissertation
  1. Jorge Daniel Grenha Teixeira. "Designing Technology-Enabled Services with Model-based Methods". PhD, 2015. http://hdl.handle.net/10216/78684.
  2. "Designing Technology-Enabled Services with Model-based Methods". 2015. https://www.authenticus.pt/P-010-WWN.
  3. Teixeira, Jorge Daniel Grenha. "Understanding the customer experience for service design". Master, 2010. http://hdl.handle.net/10216/58879.
Activities

Supervision

Thesis Title
Role 		Degree Subject (Type)
Institution / Organization
2021/02/01 - Current The dual-role of customer-citizen engagement in sustainable transitions: Understanding the drivers, manifestations and consequences, and developing engagement strategies.
Co-supervisor
 Engenharia e Gestão Industrial (PhD)
Universidade do Porto Faculdade de Engenharia, Portugal
2021/02/01 - Current Towards Transformative Value Cocreation: A mutualist approach to restoring the well-being of forests and vulnerable communities in Portugal.
Co-supervisor
 Engenharia e Gestão Industrial (PhD)
Universidade do Porto Faculdade de Engenharia, Portugal
2019/09/01 - Current The use of modularity in the development of hard facility services for different cultural contexts
Supervisor
 Engenharia e Gestão Industrial (PhD)
Universidade do Porto Faculdade de Engenharia, Portugal
2024 - 2024 Fostering circularity to promote the reuse of household items with non-profit second-hand stores
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2024 - 2024 Designing a Framework for GPON Network Development
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2024 - 2024 Enhancing Supply Chain Visibility through a Platform as a Service (PaaS) for Collaborative Information Sharing
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2024 - 2024 The Automation on controls in Banking Services
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2023 - 2023 Tailoring Employee Engagement: A Persona-Based Approach
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2023 - 2023 Shaping the dome: understanding how leisure service ecosystems can support forest ecosystem services
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2023 - 2023 Improving Omnichannel Customer Experience in Book Retailing
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2022 - 2022 Lean Start-Up: Improving a Minimum Viable Product (MVP) with Service Design Tools
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2022 - 2022 Change Management in Fresh Food Retail: Challenges and Opportunities
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2022 - 2022 Designing A New Service Concept For An Integrated Marketing Communication Platform
Supervisor
 Engenharia e Gestão Industrial (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 The Service Startup Model: A new model to support service entrepreneurship
Supervisor
 Inovação e Empreendedorismo Tecnológico (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 Developing new Knowledge Management processes for SaaS organisations
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 Development of a new model for the design of Artificial Intelligence as a Service solutions
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 Design a New Hybrid Work Model for IT Companies in a Post-Pandemic World.
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 Redesigning a Service Desk with a Service Design approach
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 Media aggregation: developing and applying a method to create user-centered aggregators
Supervisor
 Engenharia Informática e Computação (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2021 - 2021 Crowdscape (crowdfunding the forest landscape): Drivers of the population´s willingness to influence the management of abandoned private forested lands
Co-supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2020 - 2020 Smart Education? Understanding the impact of the COVID-19 pandemic in higher education institutions
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2020 - 2020 Understanding and improving MOMS value creation
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2020 - 2020 Designing a ServiceDesk for the Healthcare Market applying ITIL 4 Fundamentals
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2020 - 2020 Developing software as a medical device with an Agile methodology
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2019 - 2019 Returns in the luxury fashion e-commerce: predicting and understanding their impact in the customer experience
Supervisor
 Engenharia e Gestão Industrial (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2019 - 2019 The SDCS method: a new service design method for companies undergoing a servitisation process
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2019 - 2019 Introduzindo o desenho de serviços no desenvolvimento de novos serviços desportivos
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2019 - 2019 Study of customer experience of sustainable mobility services with electric bicycles - the case of the U-Bike project
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2019 - 2019 The Quality Assurance for Agile Method: A New Quality Assurance Method for Agile Software Development
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2018 - 2018 O Impacto da Automatização e Inteligência Artificial nos Serviços Partilhados
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2018 - 2018 Designing a New Service for an Online Platform in a Luxury Fashion Ecosystem
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2018 - 2018 Artificial Intelligence: An Exploratory Study about the Impact on Service
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2018 - 2018 Desenho de serviços para atualização de software
Supervisor
 Engenharia Informática e Computação (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2017 - 2017 Combater a solidão através de serviços de base tecnológica: um estudo exploratório no contexto português
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2017 - 2017 Understanding the customer experience with home comfort and energy services
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2016 Fostering value co-creation in service systems: Designing a new platform for technical magazines
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2016 Gaming as a Service: A case study
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal
2016 - 2016 Desenvolvimento de novas propostas de valor em contexto de retalho: aplicação à categoria Giftware
Supervisor
 Engenharia de Serviços e Gestão (Master)
Universidade do Porto Faculdade de Engenharia, Portugal

Event organisation

Event name
Type of event (Role) 		Institution / Organization
2019/02 - 2020/02 IESS 2.0 - 10th International Conference on Exploring Service Science, member of the organising committee (2020/02/05 - 2020/02/07)
Conference (Member of the Organising Committee)
 Universidade do Porto Faculdade de Engenharia, Portugal
2017/06 - 2018/06 IPDMC 2018 - 25th Innovation and Product Development Management Conference (IPDMC), member of the organising committee (2018/06/10 - 2018/06/13)
Conference (Member of the Organising Committee)
 Universidade do Porto Faculdade de Engenharia, Portugal
2016/06 - 2017/06 QUIS 15 - 15th International Research Symposium on Service Excellence in Management, member of the organising committee (2017/06/12 - 2017/06/15)
Conference (Member of the Organising Committee)
 Universidade do Porto Faculdade de Engenharia, Portugal

Ad Hoc journal article review

Journal title (ISSN) Publisher
2021 - Current Internation Journal of Management Reviews (1468-2370) Wiley
2016 - Current Journal of Service Theory and Practice (2055-6225) Emerald
2016 - Current Journal of Service Research (1552-7379 ) SAGE
2016 - Current Journal of Services Marketing (0887-6045) Emerald
2016 - Current Journal of Service Management (1757-5818) Emerald
Distinctions

Award

2024 Highly Commended Paper for the Paper: Gamification in the customer journey: a conceptual model and future research opportunities
Emerald Publishing Limited, United Kingdom
2023 Top Cited Paper - An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID-19 pandemic
John Wiley & Sons Inc, United States
2021 Outstanding Reviewer - Journal of Service Theory and Practice
2018 Cum Laude (PhD Dissertation)
Universidade do Porto Faculdade de Engenharia, Portugal